Yamilet B. Zegarra

**** ***** ****** *****, *** York 10455 - 646-***-**** - Email: acpx7w@r.postjobfree.com

EDUCATION

Graduated from Hunter College 2014

Bachelor of Arts in Romance Language - Concentration in Spanish-English-Spanish Translation and

Interpretation

Currently enrolled in Lehman College for MS- Business Program and Human Resources

ACHIEVEMENTS

Hunter College Diploma 06/01/2014, Partners in Progress S.O.B.R.O -06/26/2002

Port Authority Customer Care Award - 4/25/2001, Aviation Customer Care Certificate Award - 4/25/2001

ALCC – American Language Communication Center 12/19/2001

EXPERIENCE:

ACCURATE COMMUNICATION – Freelance Program New York City- Present

Spanish and English Translation and Interpretation

• Translate messages simultaneously or consecutively into specified language, maintaining message

content, context, and style as much as possible.

• Listen to speakers’ statements to determine meaning and to prepare translation, using electronic

listening systems as necessary.

• Follow ethical codes that protect the confidentiality of information.

GO PROJECT – Volunteer Program New York City - Present

Spanish and English Translation and Interpretation

• Educate students, parents, staff, and teachers about the roles and functions of educational

interpreters.

• Follow ethical codes that protect the confidentiality of information.

• Read written materials, such as legal documents, scientific works, or news reports, and rewrite

material into specified languages.

• Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.

• Adapt translations to students' cognitive and grade levels, collaborating with educational team

members as necessary.

DOMESTIC WORKERS UNITED Freelance Program Brooklyn - Present

Spanish and English Translation and Interpretation

• Translate messages simultaneously or consecutively into specified languages, orally, maintaining

message content, context, and style as much as possible.

• Read written materials, such as legal documents, scientific works, or news reports, and rewrite

material into specified languages. Compile information on content and context of information to be

translated and on intended audience.

El DORADO COFFEE ROASTER Maspeth, NY 07/12- Present

Bilingual Customer Services – Consecutive Interpreter

• Confer with customers by telephone or in person to provide information about products or services,

take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any

planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

• Compare disputed merchandise with original requisitions and information from invoices and

prepare invoices for returned goods.

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