PROFESSIONAL SUMMARY

. US Citizen with over sixteen years of progressive IT experience in the

capacities of Product Owner, Product Analyst, Senior Business Analyst,

Project Manager, Account Manager, and Single Point of Contact (SPOC).

. Developed a thorough knowledge and maturity in all the phases of

Software Development Life Cycle (SDLC). Excellent experience with

Agile/Scrum methodologies, Unified Process, Iterative and traditional

waterfall.

. Extensive experience working in projects involving enterprise

applications including SAP and SalesForce.com.

. Rich consulting experience with several US majors such as AT&T, ADT,

Nike, JC Penney, Southwest Airlines, 7-Eleven, Verizon, State Farm

Insurance, Sony as Business Analyst and Consultant on projects requiring

Business Analysis skills, Project Leadership, Project

Coordination/Management skills.

KEY ACCOMPLISHMENTS

. Fostered adoption of agile methodology and UML/BPMN standards and helped

improve compliance and discipline in requirements gathering/management

practices by developing templates and participating in associate

training in a multi-year, multi-million dollar initiative at a major

retailer.

. Successful simultaneous contribution in 3 strategic projects with

combined budget exceeding $1.8 Million in the capacities of Lead

Business Analyst.

. Owned targeted enhancements to eCommerce website that resulted in a net

20% increase in orders and significant improvement in conversion rates

for a key product offering at a major Telecom company.

SKILLS SUMMARY

. Business Requirements Analysis and Management:

o Elicited, analyzed, specified and validated requirements for projects

and service requests. Developed and maintained Traceability Matrix

from Requirements to Test Cases.

o Conducted and facilitated Requirements Workshops, One-on-One

Interview Sessions, Joint Application Design (JAD) and Joint

Requirements Planning (JRP) sessions with SMEs/Users.

o Authored various business analysis artifacts such as Use Cases, UML

diagrams (Use Case Model, Activity and Sequence Diagrams), User

Stories, Acceptance Criteria, Feature Backlogs, Gap Analysis,

Business Requirements Document and System Analysis Document.

o Testing Skills - creating test plans, test cases, test reports,

defect triaging and tracking.

. IT Project Management and Leadership:

o Provided leadership, vision, and direction to key business

initiatives by integrating processes and information in support of

the business mission.

o Gathered metrics for cost justification of projects/products,

prepared business cases and ROI analyses, and presented business case

to executive management and business sponsor.

o Conducted Failure Mode and Effects Analysis (FMEA) for Risk

Identification, Analysis and Management.

o Have set up Project Office, defined roles and responsibilities (RACI

Matrix), escalation path and participated in the effort to staff the

project organization.

o Negotiated project plans, time frames and trade-offs with Business

Partners and understanding, documenting and communicating the impacts

to project.

o Employed various effort estimation techniques (e.g. planning poker,

feature/story points) to effectively compile project estimates.

o Created, tracked/managed/maintained and reported project issues,

risks and dependencies, tracked and reported project progress via

burndown charts, Microsoft Project Plan.

. Business Process Management / Project Management Tools: Rally, Atlassian

JIRA, Confluence, HP Agile Manager, MS VISIO, MS Project, RequisitePro,

BPMN 2.0, Mega, Enterprise Architect (Sparx), MS Office (Outlook,

PowerPoint, Excel, Word), HP Quality Center/ALM, ClearQuest, MS

SharePoint, ClearCase.

. eCommerce Tools: CrazyEgg heat map tool, Adobe Marketing Cloud, Adobe

Test and Target A-B Testing, Oracle ATG Web Commerce Paltform, HP

Autonomy TeamSite/LiveSite.

EDUCATION & TRAINING

. Bachelors in Engineering from Osmania University, Hyderabad, India

(1996).

. Received training on Business Systems Analysis from Satyam Learning

Center in May 1997.

. Received training on Object Oriented Programming, Design and Analysis

from Satyam Learning Center in Feb 1998.

. Received training on Professional Leadership from DILT, Hyderabad,

India (1998).

. Received training on Business Analysis and Project Management -

(Requirements Gathering and Analysis, Business Needs Analysis,

Business Impact Analysis, Gap Analysis, Functional Specification, UML,

Use Case Design, and Rational suite of products) - from Joint Venture

between GE and Satyam Learning Center in Jan 1999.

. Received training on Data Warehousing concepts - underwent a

certification program called "Building a Better Data Warehouse"

conducted by DCI at Chicago in Feb 2002.

. Received training on Mega business process modeling tool and BPMN 2.0

conducted by Mega at JC Penney in May 2010.

. Completed "Introduction to Supply Chain" course at JC Penney in

October 2010.

. Completed "Project Management Fundamentals for IT Projects" course

delivered by B2T Institute at JC Penney in November 2010.

. Completed "Facilitating Requirements for Business Analysis" course

delivered by B2T Institute at JC Penney in December 2010.

. In the process of obtaining PMP, CSSM certifications - 2014.

. Attended orientation course at Transplace Learning on Six Sigma Green

Belt October 2011.

SUMMARY OF EXPERIENCE

Client: AT&T, Dallas, TX

June 2014 to Present

Project: Business Center Sales

Role: Senior Business Analyst / Product Analyst / Product Owner

Environment: Rally, Microsoft Office, SharePoint, Oracle ATG Web Commerce

platform, CrazyEgg heat map tool, Adobe Marketing Cloud, Adobe Test and

Target, HP Autonomy TeamSite/LiveSite.

Methodologies: Agile

Artifacts Managed: Epics, User Stories, Wireframes, Mockups, Business

Process Flows, Kanban board.

Key Responsibilities:

. Owned significant eCommerce site enhancements for key product areas -

from ideation/requirements through post-deployment support.

. Liaised with design team to develop design mockups and developed

detailed Wireframes.

. Coordinated A-B tests with Adobe Test and Target aimed at improving

customer experience and conversion rates (better Add-to-Cart %,

reduced Cart Abandonment %, better Engaged Visitor %).

. Compiled Daily Report of Traffic, Conversion, Order Highlights and

Site Metrics for C, V and D level senior leadership/management.

Client: HP, Plano, TX

January 2014 to May 2014

Project: Enterprise Services - Portfolio Lifecycle Management

Role: Lead Business Analyst

Environment: Microsoft Office, SharePoint, HP Agile Manager (pronq), Cloud-

based custom Application built on SalesForce.com (SFDC).

Methodologies: Agile

Artifacts Developed/Managed: Templates developed for User Stories, Use

Cases, Business Process Flows.

Key Responsibilities:

. Served as a liaison between the HP Business Practices and HP

Enterprise Services IT (ESIT) team to provide technical and business

solutions that meet user needs.

. Conducted numerous workshops with HP Practice Leaders, SMEs and

business stakeholders to elicit, validate and document Business

Process Flows, Use Cases, User Stories and Mock Ups.

. Participated in prioritizing/ranking User Stories and planning

Sprints. Escalated issues to leadership team as necessary. Triaged

Sprint testing results and tracked defects/issues/questions to

closure.

Client: ADT Security Services, Irving, TX and Boca Raton, FL

December 2012 to January 2014

Project: Integrated Future State - eCommerce Site Enhancements and

Enterprise Data Warehousing/Reporting

Role: Lead Business Analyst

Environment: Microsoft Office, SharePoint, XML, Web Services, SQL, MS

VISIO, MS Project, SAP, SalesForce.com

Methodologies: Iterative/Agile

Artifacts Developed/Managed: Template developed for Initial Discovery

Sessions, User Stories, Non-Functional Requirements, Business Case for

Project Requests and Change Requests, Cost Benefit Analysis, Issue Log, and

Project Schedule for 38 Sprints and Change Requests, Reporting

Requirements, Mock-Up Reports, Project Scope Definition, Project Change

Control Process, Business Process Flows, Enterprise Business Data Element

Definitions Repository and Activity Diagrams.

Key Responsibilities:

. Acted as the project delivery owner for multiple project requests

through Development Iterations/Sprints. Conducted daily standup

meetings with project team and tracked issues to resolution.

. Provided visibility to leadership team on progress/status via weekly

reports with burndown charts, resource allocation, issues and results.

. Managed integration relationships with key ADT business critical

vendors (such as BUDCO, Chase Paymentech) and sales operations

partners (such as USAA, AARP) to implement identified changes to the

integrations based on the changes identified by various project

requests.

. Formulated and defined scope and objectives of the project requests

through interviews with business sponsors/users, self-driven research

and understanding of the applicable business systems.

. Negotiated agreements and commitments by facilitating communication

between the business unit(s) and IT from initial requirements to final

implementation.

. Analyzed and understood business operations' strengths and weaknesses

to identify opportunities for automating processes and functions.

Transplace, Frisco, TX August 2011

to December 2012

Client projects worked on:

Nike, Beaverton, OR and Nike, Brimley, ON (Toronto, Canada)

- PaperWorks, Philadelphia, PA

Green Dot, Monrovia, CA

Feeding America, Chicago, IL

Kohl's, Menomonee Falls, WI

Role: PM / Business Architect / IT Point of Contact (IT POC) - New Customer

On-Boarding

Environment: Atlassian JIRA, Confluence, Microsoft Office, EDI, SOA, XML,

Web Services, SQL, MS VISIO, MS Project, SAP Integration, SalesForce.com

Integration

Methodologies: Agile, Iterative

Artifacts Developed/Managed: Implementation Roadmap (Project Plan), Project

Scope Definition, Project Budget/Spend Plan, Project Communication Plan,

Project Change Control Process, Issue Log, Risk Log, Feature Backlog,

Current State Business Processes, Future State Business Processes, User

Stories, Activity Diagrams.

Key Responsibilities:

. Served as primary IT Point Of Contact (POC) - responsible for

generating, managing and communicating all IT Project Management and

Business Analysis artifacts including scope of services, requirements

document (including user stories, business activity flows, etc.),

service level agreements, issue list, risk log, resource allocation

chart, burndown chart, customer approvals.

. Worked with Transplace Operations Team in defining scope of services,

requirements specification and management.

. Facilitated/conducted several requirements elicitation sessions at

customer site to develop and obtain sign-off of project management and

business analysis work products.

. Served as primary customer facing analytical consultant and

coordination point for new customer on-boarding activities.

. Performed freight cost, service and carrier management studies. Worked

with engineering and operations teams to generate freight market

benchmarking and determined meaningful KPIs for customer accounts.

Performed ad-hoc reporting as needed by management.

. Worked closely with operations teams to develop opportunities for

continuous improvement.

. Communicated with customers to gather system constraints and non-

functional requirements and negotiated acceptable Service Level

Agreements.

Client: JC Penney, Plano, TX

August 2009 to July 2011

Projects: Enterprise Integrated Forecasting & Replenishment - under

'Project Import' Initiative

Role: Senior Business Analyst

Environment: Microsoft Office, Atlassian JIRA, SOA, XML, Web Services, SQL,

BizTalk, MS VISIO, Mega, MS Project, HP QualityCenter, Rally, SAP BI

reports

Methodologies: Agile, Iterative

Artifacts Developed/Managed: Release Backlog, Project Plan, Test Plan,

Weekly and Monthly Project Reporting, Issue Log, User Stories, Use Cases,

RACI Matrix, Acceptance Criteria, Traceability Matrix, JIRA Burndown Chart,

Feature Points and Effort Estimates

Key Responsibilities:

. Served as a key communications liaison between the business customer

community and the technology development and support groups.

. Compiled weekly/monthly productivity metrics (including burndown

charts using JIRA, defect resolution rate, etc) and reported to

management.

. Planned Sprints and organized Product Backlog. Negotiated issues at

project level. Managed resolution of problems and escalated as

required.

. Planned and managed project activities within allocated time.

Developed time estimates using estimation techniques such as planning

poker, monitored progress and provided accurate and timely reports to

management.

. Researched and recommended alternative actions for problem resolution

with minimal direction. Analyzed trends to proactively prevent

problems.

. Implemented changes to baseline requirements through effective

application of change management processes and tools.

. Responsible and accountable for building and managing (including

syndication and obtaining sign off from stakeholders) Business

Analysis work products.

. Demonstrated proficient understanding of business processes by

documenting as-is and to-be business processes (BPMN 2.0, Visio, Mega,

UML)

Projects with Consulting Company, TekSystems - from January 2005 to July

2009

Client: Southwest Airlines, Dallas, TX

May 2008 to July 2009

Project: Customer Experience Business Services: Web Services enablement,

eCommerce website enhancements

Role: Senior Business Analyst

Environment: Rally, Microsoft Office (PowerPoint, Excel, Word), SOA, XML,

Web Services, SQL, BizTalk, MS VISIO

Methodologies: Iterative, Unified Process

Artifacts Developed/Managed: Project Plan, Progress Report, Test Plan,

Issue Log, RACI Matrix, User Stories, Traceability Matrix, Business

Requirements Document, Functional Specifications Document, Use Cases.

Key Responsibilities:

. Worked with the project sponsor to document the vision and the

project's scope. Documented and Validated User Stories using Rally.

Facilitated user story prioritization and iteration planning.

. Elicited user stories, acceptance criteria, non-functional

requirements using interviews with SMEs, documented analysis,

requirements workshops, storyboards, surveys, site visits, business

process descriptions, event lists, task and workflow analysis.

. Defined quality attributes, external interfaces, constraints, and

other nonfunctional requirements.

. Facilitated usability testing via targeted focus groups.

. Created mock reports to obtain approval from management on reporting

requirements. Used SQL queries to query the production database for

data needed to create mock reports.

Client: Blockbuster, Dallas, TX

June 2007 to April 2008

Project: Multiple Projects: Print and Pack Automation, Online Gift

Subscription (enhancement to blockbuster.com eCommerce website), Overstock

Inventory Management, Billing Improvement Initiative

Role: Senior Business Analyst - Project Management Office (PMO)

Environment: Microsoft Office (PowerPoint, Excel, Word), Web Services,

Enterprise Service Bus, MS VISIO, MS Project, Rally, QualityCenter.

Methodologies: Iterative, Agile

Artifacts Developed/Managed: Project Plan, Test Plan, Project Scope

Statement, Issue Log, Traceability Matrix, Use Cases, User Stories,

Business Process Flows.

Key Responsibilities:

. Represented the Project Management Office (PMO) group for various

projects.

. Online Gift Subscription was an enhancement to the blockbuster.com

eCommerce website to allow customers to gift blockbuster monthly

subscriptions. Worked with Product Manager and VP Marketing to prepare

feature backlog based on market research/customer survey findings.

Gathered, validated and prioritized User Stories. Created Iteration

Plan and Implementation Plan.

. Conducted regular project status/coordination meetings, presented the

progress of the project to the stakeholders and the business sponsor.

Accountable for reaching project milestones within project timeline,

allocated budget.

. Gathered, documented, and tracked the resolution of issues and

concerns of the development team and the end-user group through a

continuous issue-resolution and escalation process.

. Gathered reporting requirements as part of requirements gathering

effort for multiple projects. Print and Pack Automation project

involved performance metrics reports and other management reports.

Online Gift Subscription involved management reports for subscriber

metrics/trends. Billing Improvement Initiative involved updating

executive dashboard reports that present the key Finance & Accounting

metrics to executive management.

. Reviewed test cases developed by the testing team. Helped clarify the

functional requirements to the testing team.

Client: MetaSolv Software (now part of Oracle), Plano, TX

July 2006 to May 2007

Project: Various Customer Change Requests

Role: Client Account Project Manager/Product Single Point of Contact for

Customer Accounts

Environment: Microsoft Office (PowerPoint, Excel, Word), MS VISIO, MS

Project, Rational ClearCase, ClearQuest, RequisitePro, XML Web Services;

OS: Windows 2000/NT/XP

Methodology: Ad-Hoc, Iterative

Artifacts Developed/Managed: Issue Tracking Report for Customer Accounts,

Feature Backlog, Customer Stakeholder Landscape.

Key Responsibilities:

. Acted as a consultant when problems are escalated to resolve business

matters with customers and partners. Demonstrated ability to establish

and maintain trust and confidence with customers. Tracked the change

requests all the way to their timely resolution and gather feedback

from the customers/users.

. Developed team deliverables. Took ownership of change requests /

projects from start to finish and provided ongoing, subject matter

expert support.

. Conducted regular project status/coordination meetings. Conducted

requirements prioritization meetings with Product Management team and

Marketing team to discuss, review and update the project plan based on

overall Product Strategy and Product Roadmap.

. Acted as a subject matter expert in MetaSolv (Oracle) OSS Software

products relative to key network/service technologies.

. Assisted in the definition, planning, design, and validation of

features for OSS Software.

. Worked with various development and product groups within the company

to ensure that required features and modifications are included in the

appropriate releases to support cross-product features.

. Tracked Rational ClearQuest defect records submitted by customers and

re-classify them into appropriate classifications of enhancements,

defects, training issue, etc. Reviewed Test Cases prepared by the

testing team.

. Trained offshore support staff in specific aspects of the product.

Client: Verizon Data Services, Irving, TX

April 2006 to June 2006

Project: Subscriber Metrics Business Application

Role: Senior Business Analyst

Environment: Microsoft Office (PowerPoint, Excel, Word), MS VISIO, MS

Project, XML Web Services

Methodology: Iterative

Artifacts Developed/Managed: Weekly Project Reporting, User Training

Manual, Test Plan, Issue Log, Activity Diagrams, Use Cases.

Key Responsibilities:

. Conducted regular project status/coordination meetings, presented the

progress of the project to the stakeholders and the business sponsor.

. Gathered and documented issues and concerns of the development team

and the end-user group through a continuous issue-resolution and

escalation process.

. Prepared training material for end-user training in the form of self-

paced learning presentations and user manuals for various user groups.

. Gathered reporting requirements from executive management, created

mock-up reports and obtained sign-off. Used SQL to obtain data for

mock reports.

Client: 7-Eleven Corporation, Dallas, TX

September 2005 to March 2006

Project: Consolidated Distribution

Role: Senior Business Analyst/Project Manager

Environment: Microsoft Office, Visio, MS Project, ClearCase, SQL Server,

Business Objects

Methodology: Waterfall, Iterative

Artifacts Developed/Managed: Cost Justification Analysis/ROI, Business

Case, Risk Assessment Report, Project Iteration Plan, Test Plan, Project

Scope Statement, Impact Analysis, Business Requirements Document, Use

Cases, Stakeholder Analysis.

Key Responsibilities:

. Collaborated with the business sponsor to gather the metrics required

to create cost justification, business case, and risk assessment

presentations and documents. Partnered with business sponsor to

present the business case (including cost justification and risk

assessment) to upper level management.

. Coordinated the daily tasks with the development vendor (EDS).

Conducted weekly project status meetings.

. Communicated and presented progress of the project and milestones to

stakeholders and business sponsor.

. Identified Stakeholder and end-user profiles. Documented Stakeholder

expectations and initial end-user requirements. Collaborated with the

Executive Business Sponsor to author the Project Vision document.

. Created the Project Iteration Plan and other Project Management

artifacts. Identified and defined roles in the project and

participated in the selection process to staff the project.

. Elicited, documented and validated requirements in the form of Use

Cases and Activity Diagrams by conducting numerous one-on-one

interview sessions with Subject Matter Experts and end-users.

. Organized, facilitated and conducted Joint Application Design (JAD)

sessions to elicit, specify and gain consensus on Business

Requirements, initial storyboard model, system boundary, constraints,

scope, and relative priority of each of the requirements for grouping

into development iterations.

Client: Verizon Data Services, Irving, TX

January 2005 to August 2005

Project: FTTP SPIDER

Role: Business Analyst

Environment: SQL, Microsoft Office (PowerPoint, Excel, Word), MS VISIO, MS

Project, SQL Server, Business Objects, SOA, XML Web Services

Methodology: Iterative, Agile

Artifacts Developed/Managed: User Training Manual, End-User Usage

Projection, Savings/ROI Analysis, Business Case, RACI Matrix, Issue/Risk

Log, Use Cases, User Stories, Activity Flows, Project Plan, Project Status

Reporting.

Key Responsibilities:

. Partnered with business sponsor to author the business case for the

application. Gathered metrics and data to assess benefits, risk and

cost. Compiled the ROI analysis document by measuring the average time

spent by a user (Tier 1 & 2 Support personnel) to perform

troubleshooting with and without the use of the Spider application.

Assisted the business sponsor to present the business case to

executive management.

. Prepared training material for end-user training in the form of self-

paced learning presentations and user manuals for various user groups.

Trained end-user community (customer service analysts, Tier 1, 2, 3

technical support analysts) to effectively and efficiently use the

application / tools.

. Gathered and Documented issues and concerns of the development team

and the end-user group through a continuous issue-resolution and

escalation process. Tracked and monitored the effort to resolve each

issue and coordinated the cross-functional collaboration and

communication frequently required for issue resolution.

. Identified Stakeholder and end-user profiles. Documented Stakeholder

expectations and initial end-user requirements. Conducted Joint

Application Design (JAD) sessions to elicit, specify and gain

consensus on User Stories, initial storyboard model, system boundary,

constraints, scope, and relative priority of each of the requirements

for grouping into development iterations.

. Gathered reporting requirements from senior management, created mock-

ups and obtained approval of the desired reports.

Client: Beverly Enterprises, Fort Smith, AR October

2004 to December 2004

Project: Resident Accounting Workbench - Service to Cash Automation

Initiative

Role: Project Mentor/Account Manager

Environment: Microsoft Office, MS VISIO, MS Project, ClearCase, ClearQuest.

Microsoft .NET, Sharepoint Portal, Biztalk, DB2, HIPAA compliant EDI

transactions

Methodology: Iterative, Modified Rational Unified Process

Artifacts Developed/Managed: Business Requirements Document, PMO Group

Templates, Issue/Risk Log, Use Cases, Activity Flows, Project Plan.

Key Responsibilities:

. Identified stakeholder and end-user profiles. Documented stakeholder

expectations and initial end-user requirements. Collaborated with

System Owner to author Project Vision.

. Identified key project milestones, project resources, timelines and

estimates.

. Elicited, documented and validated requirements in the form of Use

Cases by conducting numerous one-on-one interview sessions with

Subject Matter Experts and end-users.

. Developed a framework of guidelines, process documents and templates

for offshore project execution. Heavily involved in developing the

Test Plan.

Projects with Consulting Company, Satyam Computer Services - May 1997 to

Sep 2004

Client: State Farm Insurance, Bloomington, IL

January 2004 to September 2004

Project: Resource Allocation Request

Role: Account Manager/Sr.Business Analyst and Single Point of Contact for

Deliverables

Environment: MS Office (PowerPoint, Excel, Word), MS VISIO, MS Project,

Rational RequisitePro, ClearCase, ClearQuest, Microsoft .NET technology for

Intranet application, IIS, MS SQL Server

Methodology: Modified Rational Unified Process

Client: State Farm Insurance, Bloomington, IL

April 2002 to December 2003

Project: Health Rating Application

Role: Account Manager/Lead Business Analyst

Environment: Microsoft Office, Visio, MS Project, Rational RequisitePro,

ClearCase, ClearQuest, Web Application written in Visual Basic, JavaScript,

Java, HTML, and using host components (written in Cobol, High-level

Assembler, VSAM, DB2). OS: Windows 2000, IBM MVS, HIPAA Compliance.

Methodology: Modified Rational Unified Process

Client: State Farm Insurance, Bloomington, IL

April 2001 to March 2002

Project: SF Forms Intranet Application

Role: Account Manager/Business Analyst

Environment: Microsoft Office, Visio, MS Project, Rational RequisitePro,

ClearCase, ClearQuest, Web Application designed using VB, C++ API, ASP,

HTML, JavaScript, Java Applets, interaction with MS objects like Excel

sheets and other attachments, Oracle back-end, MS IIS server

Methodology: Modified Rational Unified Process

Client: Sony Electronics, Woodcliff Lake, NJ

September 2000 to March 2001

Project: Web Analytics

Role: Business Analyst and Project Coordinator

Client: Jaguar Cars/FORD, Mahwah, NJ

January 2000 to September 2000

Project: CARP OS Migration

Role: Business Systems Analyst and Project Coordinator

Client: Transamerica Life, Kansas City, MO

May 1999 to December 1999

Project: H&LIPAS Re-engineering

Role: Business Systems Analyst

General Electric Development Center, Hyderabad, India

January 1999 to May 1999

Business Analysis Training

Client: First Data Resources

May 1997 to December 1998

Project - Multi-currency conversion and VSAM Key expansion

Role - Systems Analyst / Programmer Analyst

Microgenesis - Autodesk, Bangalore, India

December 1996 to May 1997

Role: Application Engineer

BHEL, Hyderabad, India August

1996 to November 1996

Role: Project Associate

Recommendations

John Bennion, Continuous Improvement Lead at HP: "Raj joined our team as an

external consultant. Over the years I've worked with several consultants,

many of which I wouldn't rehire. But I would definitely rehire Raj. He was

valuable from day one. His skill set helped the team through a difficult

process and we came out on top. I would highly recommend Raj as a key

member of any leadership team." via LinkedIn

Beau Romero, Technology Leader for Global PLM who I reported to at HP: "Raj

was a pleasure to work with on our initiative to build dynamic,

interactive, and scalable service offering development platform. Due to an

aggressive schedule and limited resources, we had built a massive Force.com

application with virtually no documentation. Raj was invaluable as he came

in and reverse engineered the entire platform to give us a much needed

baseline requirement set. He then worked with various business stakeholders

to write use cases and user stories for future functionality. I would not

hesitate to bring Raj onto future projects, and would highly recommend him

to anyone looking for a great business analyst. He adapts quickly to new

environments, even in extreme circumstances, while ensuring that everything

is precisely documented using the latest industry best practices." via

LinkedIn

Donna Davidson, Business Analyst Manager at ADT Security Services: "I

worked with Raj for a little over a year when he worked as a Sr Business

Analyst under contract with ADT. He quickly aligned himself with the

Project team and was almost immediately recognized for his professional

strengths in both business process and technical areas. He is especially

skilled at assessing and articulating multiple approaches to an issue or

challenge based on benefits and risks and communicating at all levels of

the business. Beyond his depth of skills, he is a pleasure to work with,

generous with his vision and interest in understanding opposing

perspectives." via LinkedIn

Susan Lockhart, Manager - Business Analytics, ADT: "I've

Contact this candidate