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Customer Service Manager

Location:
Barstow, CA
Salary:
24000
Posted:
May 29, 2015

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Resume:

MANDA F. WHITE

***** ******** ***** ****, #**

Victorville, CA 92395

Phone: 760-***-**** cell, 760-***-**** message

acpx64@r.postjobfree.com

Objective

I am interested in applying my specific skills through full-time, part-time employment to further the

success of me and my employer.

Ability Summary

Multi-task

Organize

Leadership

Customer Service

Employment History

Featured Employment

Laborer/Lab Assistant

08/1981 – 01/1989: South Western Cement Co. (CEMEX), 16888 E St, Victorville, CA 92394

Responsibilities included: Assisted designated machine operator(s) using job-appropriate equipment and

tools (i.e. heavy trucks, forklifts, lawn mowers, power saws, drills, cutting torches). Worked in

Maintenance and/or Production team(s) in a variety of functions including, but not limited to, clean up,

yard work, warehouse, quarry, production, shipping and material handling : Responsible for pre-start

checks and maintenance on plant mobile equipment : Utilized preventive and predictive measures when

making routine equipment checks for proper operation: Swept, shoveled, picked up and raked debris

while cleaning plant; safely operated and properly completed mobile equipment checklists for front end

loaders, skid steer loaders, haul trucks, vacuum trucks, forklifts and any other equipment used within the

plant: Wore appropriate safety protective equipment and followed all plant safety policies; performed

other duties as assigned using an assortment of power tools in different sizes.

Trainman Position: Complied with company and federal safety rules, policies and procedures to

include wearing required safety equipment, responding to safety concerns and taking appropriate action.

Communication: Obtained and received information and acted upon oral or written instructions by

communication devices such as pagers, radio and telephone. Monitored and reported on daily work

performed.

Train Operation: Climbed on and off equipment, set or release hand brakes, coupled and uncouple air

hoses between rail cars, removed and replaced broken knuckles (75lb railcar connector), rode moving

cars by hanging on grab irons, or ladders. Observed, interpreted and relayed hand, lantern, and other

signals affecting the movement of the train, judged and controlled the speed and clearance distance of

cars and distinguished among colors and see at night.

Switching Functions: Operated track switches and derails to change routing of engines or cars within

yards or on the road. Checked switch points to make sure switch is properly aligned.

Train and Equipment Inspections: Made decisions about switching, spotting cars and making up the

train. Observed and monitored track conditions (e.g. broken rails, defective switches, weather-related

problems). Inspected cars in conformance with Federal Railroad Administration Regulations. Observed

the condition of passing train and report results to appropriate personnel.

Manda White Resume’

1

Employment History:

Telecommuting Resume' Creator and Typist

01/2010 – Current: Manda's Resume' and Typing Service, 16530 Stoddard Wells Road, Space W6,

Victorville, CA 92395

Responsibilities included providing outstanding customer service, researching, analyzing, developing

and implementation of various types of resumes’ per clientele needs and request, typing and revising of

materials and or information as submitted per rough draft, syntax and spell check, recorded voice

dictation, updated and revised old resume’ as applicable as well as other related duties as needed. In the

creation of documents responsibilities included editing, repairing and recovering complex legal

documents to specifications; using advanced software knowledge such as HotDocs and MS Word

expertise

Administrative Aide III

07/2008 - 01/2010: Southern California Edison, 6999 Old Woman Springs Rd., Yucca Valley, CA 92884

Responsibilities included providing outstanding customer service and cashiering as back up for other

departments, notified Customer Service Specialists of any customer issues and assisted in their

resolution: Served as administrative support to the T.D.B.U. District Manager I, District Manager II and

staff, created and maintained file documents, excel spreadsheets; notices, letters and various reports,

maintained and distributed all In-coming /out-going mail,answering of multiple phone lines and

providing outstanding and accurate phone coverage: Promoted a safe work environment through personal

actions by making inspections and other recommendations for safe equipment maintenance and

participated in and attended safety meetings to identify any safety concerns, as well as cost saving

opportunities, inspected and maintained correct shipping procedures of hazardous materials by verifying

all orders and recorded shipping and receiving information and completing shipping and receiving

orders including, necessary labels and stickers, authorized product for shipment, inspected security

procedures utilized in docking and assisted in tracking any missing shipments: Maintained government

mandated reports, scheduled and coordinated all travel arrangements: Ordered, Stocked and

Maintained supplies, accommodated, arranged and processed travel and reimbursement accounts:

updated computer inventory, trained, mentored, evaluated and supervised student interns and co-workers,

as well as other related duties as assigned: Maintained and Informed supervisor of any issues with

drivers’ travel log.

Executive Assistant

Victor Valley College Work Study Program Victor Valley with Victor Valley African American Chamber

of Commerce

04/2004 - 11/2007: 18422 Bear Valley Rd., Victorville, CA 92395

Responsibilities included providing outstanding customer service: Publicized, coordinated and

advertised upcoming events by sending emails, letters, fliers, memos and other correspondents to

membership as well as general public as a reminder of all events, time, location, and any special

instructions: Promoted recruitment and encouragement of early registration and membership:

Coordinated, collaborated and negotiated potential sponsorships and donations by serving as a liaison

with event sponsors before, during and after the event: Recorded and reported statistics on participation

numbers through recording of attendance from events, luncheons, along with implementation and

updating of membership information and fees as received: Developed, analyzed and submitted completed

participation reports to executive board members: Coordination and development of fliers, public service

announcements, and other advertisement for review and approval per executive board prior to

implementation scheduling and rescheduling meetings, venue locations, hotel reservations, car rentals and

or flight reservations, maintained monthly billing, processed invoices and payments for A/R and A/P.

Legal Secretary

11/2002 - 07/2003: Law Offices of Debra S Popineau 19031 Outer Hwy 18 S Apple Valley, CA 92307

Manda White Resume’

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Responsibilities included providing outstanding customer service: Developed, provided historical

reference by developing and utilizing filing and retrieval systems; coordinated and updated monthly

billing and invoicing, maintained and updated client files: Read, researched, reviewed, verified, and

routed correspondence, reports, legal documents; drafted letters and documents: Collected and analyzed

information; initiated telecommunications; organized client conferences, expense reports and attorney

meetings; scheduled expert witnesses, and other special functions: Prepared charts, graphs, and other

courtroom visuals: Maintained attorney calendar by planning and scheduling conferences,

teleconferences, depositions, dispositions, and travel; recorded and monitored court appearance dates,

pleadings, and filing requirements; monitored evidence-gathering; anticipated changes in litigation or

transaction preparation requirements: Represented attorney by communicating and obtaining

information; followed-up on delegated assignments; knowing when to act and when to refer matters to

attorney: Generated revenue by documenting and inputting attorney billable time and reimbursable

expenses; prepared invoices; tracked payments: Maintained client confidence by keeping client/attorney

information confidential: Typed meeting minutes, transcripts; description of evidence:

Purchased office supplies by checking stocks; placing and expediting orders; evaluating new products:

Ensured operation of equipment by completing preventive maintenance requirements; tracked repairs.

Updated job knowledge by participating in educational opportunities; read professional publications;

maintained personal networks.

Enhanced department and organization reputation by accepting ownership for accomplishing new and

different requests; explored opportunities to add value to job accomplishments; typing of various

Trusts/Will, served and verified clients signature as a witness on various legal documents, sorted

incoming/outgoing mail including FED-EX and UPS and distributed to the appropriate locations,

answered multiple telephone lines, A/R: Served as a courier on occasions, and other related duties as

assigned.

Secretary (Legal)

06/1999 - 03/2002: Jamison Professional Services Agency, 531 Forest Parkway, Suite 200, Forest Park,

GA:

Positions: Center for Disease Control (Employed 8 mos.): USDA Forestry (Employed 1 week): State

of Georgia Social Services Department (Employed 6 mos.) Georgia Fulton County Court (Employed

4 mos.) Russell Athletics (Employed 3 mos.): State Attorney General’s Office (Employed 1 year):

HAZMED (EPA Contractor) (6 mos.)

Responsibilities included providing outstanding customer service, sorted incoming and outgoing mail

including FEDEX and UPS in a timely and accurate mannerism: Processed and reviewed all incoming

and outgoing payments. Scheduled and rescheduled of appointments and itineraries for attorneys,

coordinated and maintained time studies for all activities as conducted by each attorney and staff

members, prepared, reviewed and coordinated all legal correspondence, memos, and reports, conducted

and set up depositions, and other legal interviews as requested: Composed and typed various bills of

ladings, developed and edited on-going resource manual for office administrators, scheduled and

rescheduled travel accommodations, lodging and transportation arrangements, reviewed, verified and

processed travel accounts and reimbursements: Ordered, verified and maintained all office supplies and

equipment: Indexed, preprocessed documents for imaging or microfilming, operated imaging or

microfilm equipment to create quality-level document images, scanned images, cataloged, filed, sorted

and prepared confidential and unclassified documents, proof read and composed document descriptions

for catalog records: Served as a liaison between HAZ-MED and EPA staff, met and exceeded daily

production as set forwarded for record processing, and other related duties as assigned. .

Manda White Resume’

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Transcriber Typist (Legal: Juvenile Court)

01/1989 - 09/1998: San Bernardino County Child Protective Services 15480 Ramona Ave.

Victorville, 92392

Responsibilities included providing outstanding customer service, trained, coordinated, mentored, and

reviewed other staff members performance and skills : Assisted in restructuring and enhancing State and

County organizational forms: Provided leadership in the absence of department supervisor: Maintained

and transcribed confidential, legal and public records, coordinated, developed and implemented various

monthly, quarterly and annual reports, filed and updated legal information and documents per client files

as well as other related duties as assigned.

Cashier

02/1988 – 12/1989: Food-4-Less Grocers, 555 W 2nd St, San Bernardino, CA 92401

Responsibilities included working in store frontend providing customer service: Utilized cashier duties

by completing client transactions and purchases using computerized cash registers: Scanned coupons,

Government subsidies and answered questions about products, services, and store policies: Responsible

for all monies that were deposited or withdrawn from assigned till prior to the start of shift, and at end of

shift: Recounted money in till drawer more than once, making note of the total number, when shift ends

money is recounted in drawer, for accurate funds reconciled with receipts from the shift's transactions to

ensure the proper amount of money is in the till.

Education and Training

University of LaVerne CA - 1 Year of College

06/2007 Victor Valley College CA Associate's Degree Liberal Arts Degree

03/2007 Victor Valley College CA Vocational School Certificate Paralegal

Additional Information

Acrylic Painter:

My creations incorporate my love of expressing interpretations of personal visual appearances in my

mind's eye of the subject(s) i.e. human beings, animals, pets. They may depict many different genres i.e.

fantasy, realistic, etc based on the varied character settings. I am commissioned by the general public,

family and friends for specific art pieces. Samples of my work may be seen on www.artid.com and on

the cover of the book “Werewolf (A New Beginning)” illustration by Manda White; Author, Dani Casias

References

Joyce Fairman – Consultant

909-***-**** Cell

acpx64@r.postjobfree.com

Jerry Hyder – Retired

Co-Owner of “Hyder & Hyder Sports, Inc.”

760-***-**** Cell

Sara Muhammad – RN

909-***-**** Home

acpx64@r.postjobfree.com

Manda White Resume’

4



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