LILIAN CANAS

acpx4c@r.postjobfree.com **** Crown Point Road Unit # 9 Jacksonville, FL 32257 904-***-****

PROFESSIONAL SUMMARY

An Experienced Administrative Assistant, Highly Organized and Can Multi-task in A Fast-paced Work Environment.

Resourceful, Adaptable And A Goal-oriented Professional with Good Decision-making Skills. Can produce

innovative ideas and Execute Accordingly.

EDUCATION

Englewood High School

2006 High School Diploma

Varsity member in soccer

Able to garner a 3.98 GPA

Everest University

2011 Dental Assistant

Able to garner a 4.00 GPA

Did internship at Dr. Delucia for 2 months then hired

EXPERIENCE

Association Capital Recovery 4209 Baymeadows Road Ste 1 Jacksonville, FL 32217

Recovery Administrative Assistant 07/2014 – 12/2014

Managed incoming and outbound call duties included but not limited to answering and taking detailed,

accurate messages

Handled request for office and employee expenditures

Created detailed and presentable reports

Maintained spreadsheet of fees updated

Handled payoff request in a timely manner

Lilian Canas

Input new management companies, associations, and new accounts into the system as well as assigning them

to pertaining recovery agent

Processed and scan return mail

Association Capital Recovery 4209 Baymeadows Road Ste 1 Jacksonville, FL 32217

Bilingual Recovery Agent 04/2014 – 7/2014

Responded to client queries or complains by phone or e-mail as appropriate

Maintained contact with the new and existing customers as instructed

Forwarded important and serious matters to the seniors

Updated customers information and other details in the customer database

Assisted customers with service or billing matters

Customer service ethics

Maintaining quality service through quality

assurance

Able to perform multi-tasking Customer negotiation

and persuasion

Select Portfolio Servicing 10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256

Bilingual Late Stage Collector 11/2011 – 04/2014

Responded to client queries or complains by phone or e-mail as appropriate

Maintained contact with the new and existing customers as instructed

Forwarded important and serious matters to the seniors

Updated customers contact information and other details in the customer database

Assisted customers with service or billing matters

Customer service ethics

Maintaining quality service through quality assurance

Able to perform multi-tasking

Customer negotiation and persuasion

Handled customer complaints and provide immediate resolution

2

Lilian Canas

Transferred urgent calls to appropriate departments Inbound

and outbound customer service support

Forward important and serious matters to the seniors

Dr. Michael Delucia 2204 Rogero Road Jacksonville, FL 32211

Dental Assistant 03/2011 – 11/2011

Create documentation and maintained records of patients

Coordinate with patients insurance or medical health care providers

Proper disposal of dental items and equipment

Educate patients about oral diseases, proper maintenance and hygiene

Assisted with oral surgeries

Cleaning and maintenance of dental equipment and dental instruments

Incomm Inc 10550 Deerwood Park Blvd Jacksonville, FL 32256

Bilingual Customer Service Representative 07/2017 – 07/2011

Responded to client queries or complains by phone

Provided Clients with detailed information on products and servicess

Forwarded important and serious matters to the seniors

Updated customers contact information and other details in the customer database

Inbound customer service support

Customer service ethics

Maintaining quality service through quality assurance Able

to perform multi-tasking

SKILLS

Excellent verbal communication

3

Lilian Canas

Demonstrate confidence

Work well with teams

Problem Solver

Attention to details

Ability to work under pressure

Self-awareness

Basic computer skills

Proactive

Critical thinking

Bilingual Spanish/English

Good presentation skills

Flexible and able to adjust to the work environment

Stress tolerance

Professionalism

Customer awareness

Active listener

Multi-tasking

Time management

Able to perform with minimal supervision

Peer to peer interaction

Strong work ethics

Ability to accept and learn from criticism

Goal oriented

Strategic thinking

Team assessment

4

Lilian Canas

REFERENCES

Lydia Brown

Supervisor

Association Capital

4209 Baymeadows Road Suite 1

Jacksonville, FL 32217 Suite 1

904-***-****

Mike Whyard

President

Association Capital Recovery

4209 Baymeadows Road Suite 1

Jacksonville, FL 32217

904-***-****

Jazmely Ortiz

Friend

9645 Baymeadows Road Apt # 796

Jacksonville, FL 32217 904-***-****

Nathaniel McClain

Supervisor

Incomm Inc/ Select Portfolio Servicing

10550 Deerwood Park Blvd Jacksonville, FL

32256

904-***-****

Effendi Mitchell

Friend

5830 Liska Drive

Jacksonville, FL 32244

904-***-****

5

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