E. JOYCE PARKER

Phone: 301-***-****; Cell: 301-***-****

E-mail: acpx2n@r.postjobfree.com

CAREER PROFILE

** ***** ** ********** *** management experience, with over 15 years of

experience in Information Technology and Enterprise Networks. Network

Operations Manager with experience working in federal, state and local

governmental agencies, prior security clearance obtained. Oversaw and

managed staff in Network and Information Technology, in health and

administration and social networking.

COMPUTER CERTIFICATIONS

. Microsoft Certified System Engineer (MCSE), Windows 2000, Early Achiever

Credential, College Park, MD

. Cisco Certified Network Associate (CCNA), ASM Education Center, College

Park, MD

. Certified Novell Administrator (CNA), ASM Education Center, College Park,

MD

. Microsoft Certified Trainer (MCT), Xpert Systems Solutions, Rockville, MD

. Microsoft Certified System Engineer (MCSE), NT 4.0 CAI, Silver Spring, MD

. Microsoft Office 2000, Lambertine Technologies Inc., Largo, MD

TECHNICAL SKILLS

Software

MS Office 2003 and 2007; MS Project; Visio; MS SharePoint; GroupWise;

Peoplesoft; Softwise; SQL; Brio; and AS400/CAS

Operating Systems

MS Windows Exchange 2007, XP, 2000 Advance Server and Professional, Windows

NT Server 4.0, 98/95, 3.X, and DOS; Novell; and NetWare 5 UNIX

EDUCATION AND CERTIFICATIONS

. Computer Security Awareness Training(CSAT) at the SBA, Washington, DC

. FISMA/NIST Roles Based Training Certificate, at the SBA, Washington, DC

. FOIA Online Training certificate of completion, at the SBA, Washington,

DC

. IT Security Specialized Training, Cyber Security Overview for Managers,

SBA

. Certificates in Project Management Program, UMBC, Baltimore, MD

. PMP prep Certificate, UMBC, Baltimore, MD

. Master of Arts Degree, Political Science, University of Toronto, Ontario,

Canada

. Bachelor of Arts Degree, Political Science, Honors, York University,

Toronto, Ontario, Canada

. Business Management Certification, University of Toronto, Ontario, Canada

. Community Work Certification, York University, Toronto, Ontario, Canada

E. JOYCE PARKER Page 2 of 5

PROFESSIONAL EXPERIENCE

Associate with GFI, Management Team - 10-2014 to 12-2014

VA Consultant (Public Trust Clearance), Washington, DC

. Serve as a key contributor in the analysis, development,

implementation, and continuous improvement of operations, processes

and procedures.

. Participate in business process re-engineering opportunities and

develop recommendations to the customer under the guidance of the

program manager.

. Create and submit routine contract deliverables as assigned and run

standing meetings as required.

. Provide Program Planning and Integrated support to Program and Project

in an environment supported by Agile Management in the ASD office of

OI&T.

Project Analyst, Management Team - 09-2012 to 09-2014

SBA Contractor with All Native Systems (Public Trust Clearance),

Washington, DC

. Provides Complete Support for the Agency's IT Infrastructure which

will include integrated Information Technology (IT) solutions and

support services for evolving needs, a variety of IT solutions to

include new and emerging technologies that will develop over the life

of the contract. The SBA enterprise consists of offices deployed in

all 50 states, U.S. territories and the District of Columbia with more

than 100 physical locations in addition to distance workers and

partner sites. This contract operates with the Officer of the Chief

Information Officer (OCIO), Washington, D.C., and enables the agency

to accomplish the goals, objectives and mandates set by the President

and Congress.

. Achieves quality assurance objectives by contributing information and

analysis to strategic plans and reviews; identifying and resolving

problems; completing audits; determining systems improvements;

implementing change

. Determine the frequency and content of status reports, analyze

results, and troubleshoot problem areas. Develop and deliver progress

reports, proposals, requirements documentation, and presentations

. Coach, mentor, motivate and supervise project team members and

contractors, and influence them to take positive action and

accountability for assigned work

. Achieve quality assurance objectives for the Help Desk, NOC (and UNIX)

and Telecom as needed. Ensure the high volume of user requests and

queries are efficiently managed. Author and edit both technical and

business documentation

. Perform daily reporting on established dashboards, SLAs (Daily,

Weekly, Monthly) and ad-hoc reports.

. Define project scope, goals and deliverables that support business

goals and collaboration with senior management and stakeholders

E. JOYCE PARKER Page 3 of 5

Manager of Administrative Operations - 2007 to 2010

Search for Common Ground, Washington, DC

. Managed all information technology (IT) and administrative operations at

DC headquarters and international locations in Africa, Asia, Europe, the

Middle East, and the United States. This included overseeing

responsibilities for IT, leasing, facilities, mailroom, and reception

management.

. Project Manager for the infrastructure computer upgrading, including

Exchange 2007 migration. Led technology planning in line with

organizational strategic priorities, including consulting with overseas

field staff and departments; developing and managing an IT budget; and

facilitating decision processes.

. Analyzed IT needs from a strategic and operational perspective,

determined requirements and resources, and implemented IT improvements.

Managed IT purchasing, maintaining professional working relationships

with IT vendors.

. Led and supported international field offices in establishing improved

computer networks. Created and communicated IT plans, policies, and

technology initiatives throughout the organization, while ensuring

compliance with organizational policies. Ensured proper documentation of

IT systems and procedures.

. Oversaw the development and support for IT infrastructure, including:

Internet, servers, backups, security, email, workstations, and software

applications and licenses. Recruited and supervised IT staff and

contractual workers, including ensuring responsive, customer-service

oriented help desk support and user administration.

. Advised Senior Management and Country Directors on administrative issues

related to the start-up and closing down of overseas offices. Provided

Project Management of high quality projects on time with improving

overall product quality and maximizing utilization of project resources

. Managed office space requirements for DC staff and sublet tenants, and

handled lease negotiations, working with the landlord as necessary.

Recruited and supervised the Administrative Staff.

E. JOYCE PARKER Page 4 of 5

PROFESSIONAL EXPERIENCE (Cont'd)

Project Management/Project Support - 2003 to 2007

Various Temporary Agencies, Washington, DC and Maryland

. Project Support in IT project management. Worked closely with clients to

track project activities and documentation with accurate project

reporting. Monitor project plans and recommend adjustments. Reviewed

project deliverables to ensure quality and project report success.

. Assisted senior staff in the development and accomplishment of special

programs and projects. Managed IT inventory, which involved preparing

purchase orders, receiving assets, logging inventory, and entering

descriptive and financial asset data information into the asset

management database.

. Worked with teams at the US Department of Commerce Patent Office.

Collected documents and publications, maintaining database information.

. Provided project direction on administrative issues such as travel, word

processing and formatting of reports, etc., ensuring deadlines were met.

Reported review and report editing in the dissemination of activities.

Information Systems Specialist (Contract Position) - 2003

City of Takoma Park Administration, Takoma Park, MD

. Performed a variety of computer networking information support functions

for various departments, including installing hardware and software on

computers and providing telephone systems support.

Senior Help Desk Administrator at the Pentagon (Security Clearance) - 2002

CYIOS, Washington, DC

. Managed Information Technology project portfolios.

. Provided network, automation equipment, and help desk support. Tested and

implemented Novell and Windows NT Server, NT Workstation, Windows 2000

Advance Server and Professional, Microsoft Cluster Server, and Exchange

Server.

. Supported IT project through collaboration. Trained managers and other

users and provide technical support for all levels of field operations.

E. JOYCE PARKER Page 5 of 5

Network Engineer - 2000 to 2001

Independent Network Consultants (INC), Lanham, MD

. Provided network engineering and system support to Architect of the

Capitol (AOC), and liaised with Capitol Hill network engineers. Developed

new IT projects, and wrote proposals for submission to senior staff. Led

IT projects from requirement definition through implementation and

support.

. Analyzed customer needs and provided technical solutions in a multi-

disciplinary heat/help desk support environment. Installed, configured,

and maintained all network-related hardware and software of MS DOS and

Windows 95/98/NT/2000. Provided staff training on IT software

applications.

Network Administrator/Technician - 2000

ViTel Net Telecommunications, McLean, VA

. Supported multi-media voice, audio, and video communications and

networking in visual telecommunications. Was primary technical staff

representative providing help desk and telephone support.

Community Development Assistant II/Eligibility Systems Specialist - 1996

to 2000 (Promotion)

Community Development Assistant I/II - 1993 to 1996

Prince George's County Government, Upper Marlboro, MD

. Project Manager who implemented health plans for Maryland's Children's

Health Program (MCHP) for county government. Supported Local Health

Department in the development of long- and short-range plans, including

general operating procedures and administrative plans for Pregnant Women

and Children. Conducted research, compiled data for statistical reports,

and prepared research documents.

. Provided project review and analysis. Trained and supervised employees

on Medicaid eligibility programs. Monitored and reviewed eligibility

workers' performance. Maintained effective working relationships with

public and private agencies, and advocacy groups. Acted as liaison with

federal, state and county agencies; and community organizations.

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