STEVE BANES

*** *. ***** **., **** #****, Tempe, AZ 85281

480-***-**** acpwu1@r.postjobfree.com

SUMMARY: Accustom to handling sensitive, confidential records while maintaining a history of producing

accurate, timely reports and meeting stringent guidelines. Superior support skills and the ability to work

independently or with a team while managing multiple priorities. Accurately performs challenging tasks which

involve precision, attention to detail and exceptional organization/analytical abilities. Coordinate and maintain

administrative support. Proficiently use Microsoft Office Word documentation, create and maintain Excel

spreadsheets, and work in Outlook.

EDUCATION/Certification/License:

10/05/2012 to 10/31/2014 - AZ State Board of Pharmacy - Licensed Technician

10/04/2011 to 11/30/2013 - Pharmacy Technician Certification Board - Certified Pharmacy Technician

03-11/2011 - Pima Medical Institute, Mesa, Arizona: Pharmacy Technician (34 credit hours)

1985 - Austin Community College - Business Management, Principles/Practices of Accounting,

Computer Science

1980 - USAF Leadership Training Bergstrom AFB, Austin, TX: NCO Leadership Orient. Course (19.5

Hours)

1979 - University of Maryland Extension College, Wiesbaden, W. Germany - Technical Writing, U.S

Government

1978 - USAF Technical Training Biloxi AFB, Biloxi, MS: Staff Support Administrative Specialist (240

Hours)

PROFESSIONAL EXPERIENCE:

March 2012 " current " AEROTEK

Client: MedImpact, Tempe, AZ "Data Entry CPhT, Prior Authorization Department

- Validate and data enter incoming fax prescription MRFs, (Medication Request Forms). Verify the entered

prescriptions and distribute using established department policy and procedures to the PACs, (Prior

Authorization Coordinators).

- Interacts with internal and external customers to provide and obtain information and ensures the delivery of

outstanding service and quality within clients' turnaround time (TAT) and utilizing Performance Guarantees

(PGs) guidelines.

December 2011 to March 2012 - Express Scripts

Tempe, AZ - Prescription Processing Pharmacy Technician

- Maintain productivity and quality standards to open orders, verify eligibility, and data enter all new and refill

prescriptions.

August to November 2010 - CDI Corporation, Phoenix, AZ

Client: Wells Fargo Bank Holding Companies, Chandler, AZ - Technical Service Specialist

- Support of problem calls from by employees, contractors and vendors which needing technical support of

applications and hardware for the Retail line of business (lob) at Wells Fargo.

- Route customers needing support on (lob): CCG, CNS, Corporate, Mortgage and Wholesale, to their

applicable agents for support.

July 2006 to July 2009 - U-Haul International (Technical Center)

Tempe, AZ - Warranty Clerk

- Review nationwide rental truck repair statements and enter detailed data for warranty claims and process

them into in-house and the OEM (Original Equipment Manufacturer) database systems for reimbursement.

- Communicate by email and telephone to truck repair shops and dealers about repair statements needing

additional information about the repair to submit the repair for reimbursement as a warranty claim.

May 2004 to May 2006 - Pegasus Solutions Company

Scottsdale, AZ - Data Service Agent

- Build, update, and test sell reservation bookings of Special Rate Plans for Hotel chains property worldwide.

- Create word documentation of discrepancies found that could not be fixed in the Global Distribution System

databases (Amadeus, Apollo, Netrez and Worldspan) for Business Services to correct.

April 2002 to April 2003 - Associated Staffing Inc.

Client: Wrigley Manufacturing, Phoenix, AZ - Data Entry Clerk

- Wrote work instructions for both the Manufacturing and Productions areas.

STEVE BANES

Administrative Support Pharmacy Technician

- Completed and submitted Chain of Custody forms for analysis results of and measurements, moisture and

dimensions, of finished package breathe fresh products sold.

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