Ashley Snell-Jenkins

313-***-****

***** ****** **, ******* *****

OBJECTIVE

My goal is to grow professionally and personally, also to excel in this field with hard work,

perseverance and dedication.

PROFESSIONAL EXPERIENCE

PSCU, Allen Park, MI

08/2014-12/2014 Member Service Rep/ Lending

• Handle incoming calls for over 400 credit unions. Responsible for providing account

financial information. Resetting banking passwords, money wires incoming and

outgoing, credit union to credit union transfers.

• I worked with lending processing personal line of credit, auto loans, and etc.

• Open new member accounts, add joint members. Blocked credit/debit cards order new

bank cards. Also handled fraud issues and disputes.

Just Energy Bingham Farms, MI

10/2012-12/2013 Customer Service Representative

• Inbound/Outbound call center representative is responsible for receiving and making

outbound calls regarding Gas/Electricity accounts. Also updating and correcting accounts

that are in Move, Switch and Reject status.

• Outstanding typing skills while conversing with the customer, Deliver sales scripts in

persuading potential customers and well as existing clients to purchase the company’s

programs.

• Assist customers with billing make necessary corrections to bills as well as rate changes

and program upgrades.

J’s Greenfield Auto Glass Detroit, MI

10/2010 - 09/2012 Receptionist

• Handling clerical work and maintaining good organizational skills and the ability to prioritize key

duties on a daily basis. Demonstrated proficiencies in telephone and front-desk reception within a

fast past environment.

• Working in the warehouse doing regular inventory count of supplies and making purchase plans to

replenish them. Manage and schedule appointments for auto glass repair. Also excelled in role

requiring the ability to handle a variety of customer service and administrative tasks and resolve

customer issues with expediency.

EDUCATION

Oakland County Community – Currently enrolled Southfield, Michigan

Completed some coursework towards a AS in, 2003-2004

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