Lynn Sutphin

**** ************ ****

Atoka, TN * 8004

Home 901-***-****

Cell 901-***-****

lynnsutphinuitbigriver.net

SUMMARY OF QUALIFICATION: Over 30 years of experience in the management,

budgeting, and inventory control of commercial, medical and veterinary facilities. I have

expertise in the health and welfare of variety of animals, from domestic to exotic. I am

experienced in the use of Microsoft applications and other management and budgeting software.

EDUCATION/TRAINING:

John Ehret High School, New Orleans, LA, 1978

MiraCosta Community College, 1980

Palomar Community College, 1981-1982

SKILLS:

MS Office, Microsoft Word, Excel Spreadsheet, PowerPoint, Access

EMPLOYMENT:

Memphis Orthopedic Group,Memphis, TN

Doctor Assistant, May2004 - Present

Provide management and administrative support to the physican by scheduling surgeries

and procedures. I contacted patients to schedule appointments and follow-ups whenever

necessary. I contact and work with various medical insurance agencies to obtain the

proper paperwork to include precertifications, medicine, and authorization for

procedures. Also, I assist the physican in the treatment room by preparing the materials

necessary for physican to provide the treatment. When necessary I travel to other

locations to provide support to the physican. Once treatment is completed I insure that all

documentation is correct and in order and insure the correct coding is completed for

billing. Other duties include management of the front desk, greeting patients and

answering telephone, e-mails and patients questions.

University of Tennessee Pediatrics,Memphis, TN,

Medical Receptionist, May 2003 - May 2004

Managed a multi-physician office in which I was responsible for maintain patient

scheduling, record keeping, and providing initial contact to patients upon arriving. I also,

had to maintain the office inventory of equipment and supplies, within the budget allowed

and meet the particular needs of each physician. Some of additional tasks were to answer

the telephone, emails, open and distribute mail, collect mail for sending.

State Farm Insurance Company, Atoka, TN

Insurance Agent and Officer Manager, April 2003 -May 2004

I managed a small insurance agency office, providing administrative support, which

include functioning as the receptionist, administrative assistant and providing accounting

services. I provided customer services in the receipt of payment and notification of late

payments. Lastly, I marketed the company by soliciting new business whenever possible.

Concord, EFS National Bank, Memphis, TN

Customer Service Supervisor, November 1999 -April 2003

I directly supervised 15 to 20 personnel on a daily basis. I was directly responsible for

the timekeeping, payroll, discipline, and hiring. Any issues or challenges that merchants

or customers had, I was responsible for ensured they were resolved in a timely and

satisfactory manner. Monthly, I submitted reports, conducted training and accomplished

conducted staff meeting, conference and insured that employees received all required

training.

PetSmart Pet Store, Annapolis, MD and Jackson, TN

Store Manager, July 1999 - November 1999

I managed over 12 employees and was responsible for the timekeeping, payroll,

scheduling, and hiring. I provided cash management, inventory control, employee

training, and conducted staff meetings and conferences. Also, served as a conduit for

customer to resolve their concerns and questions. Assist local animal shelters with the

adoption of dogs and cats.

Cardiology Associates, Annapolis, MD

Front Desk and Receptionist, December 1997-May1999

Provided initial patient contact, answered phones, routed correspondence, insured

physicians had the complete medical record for each patient. Also I maintained the

appointment schedule, created new patients records and ensured all insurance forms were

properly completed.

Kibby Chiropractic Center, Crofton, MD

Chiropractic Assistant and Receptionist, June 1996 -Dec 1997

Maintained the appointment schedule, created new patients records and ensured all

insurance forms were properly completed.

PetSmart Pet Store, San Diego, CA and Laure,l MD

Store Manager, May 1994-June 1996

I was responsible for the timekeeping, payroll, scheduling, and hiring of approximately

10 staff. I provided service to the customer to insure they had both the correct product

for their needs and answered any concerns and questions. Assist local animal shelters

with the adoption of dogs and cats. I managed cash flow, inventory management,

employee training, and conducted staff meetings and conferences.

Dr. Mary Wong, Clinical Psychologist, Encinitas, CA

Office Manager/PersonalAssistant, November 1991 - May 1994

Provide clerical and general office duties, which include maintaining the doctors

schedule, maintaining the facilities and whenever necessary provided services as

required, which included being a Certified Notary Public.

SKILLS:

MS Office Suite to include:

• MSWord

• MSExcel

• MSPowerPoint

• MSAccess

Willing to Travel

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