Gary K. Peterson

*** ***** **** ******

Louisville, KY 40211

Cell 812-***-****

acpwhy@r.postjobfree.com

Objective

To secure a challenging operations management position with an aggressive

and growth-oriented company.

Professional Experience

Adecco Group (2013 -

Present)

EBay Enterprise, Louisville, KY

. Prepare inbound loads on 1st shift.

. Pack units for outbound in Trade Port 1 (TP1) and pack units for

Estimated Landing Cost (ELC) products.

. Prepare customer orders for outbound.

Boars Head Provisions, Inc. (2011 -

2013)

Human Resources Training & Development

. Coordinated On-the-Job Training (OJT), meetings and evaluated applicable

outside training resources.

. Evaluated and analyzed procedures to monitor effectiveness of course and

updated program as needed.

. Assessed needs related to practices and procedures to develop training

programs and materials to target identified needs.

. Effectively directed trainees in a class environment and properly

assessed comprehension and application of subject material presented and

distributed.

. Consistently adapted to unforeseen circumstances and possessed ability to

resolve conflict with minimal assistance.

. Consulted with management and other organizational members to gain

knowledge of developmental needs, provided recommendations to address

those needs and gain agreement regarding implementation of the

recommendations.

Humana Insurance, Inc. (2008-

2009)

Provider Network Operation Analyst

. Recruited high school students for entrance into the company's

summer/fall program once transition to college.

. Analyzed escalated claims issues to identify the root cause and

implemented permanent solutions.

. Reviewed and analyzed results to identify variances, trends and

opportunities for process improvement.

. Worked closely with the Information Technology (IT) and other operational

departments to develop future enhancements for resolution to system

defect(s).

. Determined causes to system automation related issues and processes for

improvement for the Humana claims processing platforms and tracked to

implementation.

Humana Insurance, Inc. (2003 -

2008)

Medicare Service Operations Frontline Leader

. Ensured appropriate staffing levels were achieved to manage resources

effectively.

. Provided guidance and leadership to associates and served as a mentor for

their day-to-day activities.

. Ensured that all new enrollees and existing members had a complete

understanding of the Medicare Advantage plans purchased.

. Worked to improve the auditing and daily inventory reporting process.

. Maintained proactive communication with other departments to ensure

efficient, accurate and timely responses to customer needs.

. Implemented strategies to achieve desired corporate outcomes that assured

associate proficiency as well as achievement of call center goals.

. Directed and managed 14 -16 support staff associates.

Carolina Culinary Foods/OSI Industries

(2001 - 2003)

Human Resource Manager

Managed human resource functions for a 500+ hourly non-bargaining unit

facility.

Provided weekly staffing reports, worker compensation reports, and

unemployment data utilized in quarterly reporting.

Carolina Culinary Foods/OSI Industries (Continued)

Human Resource Manager

Implemented strategies to reduce turnover.

Coordinated the preparation of the annual Affirmative Action Plan.

Provided orientation for newly hired trainees.

Developed training for managers and supervisors.

Administered the health and benefits plan.

Maintained employees' benefits data through the SAP HRIS and other systems.

Provided sexual harassment and discrimination training for all incoming

supervisors and managers.

Directed recruiting activities for management and hourly employees.

Directed the activities of four support staff members.

Coordinated recruiting activities at Job Fairs for the company's summer

training program.

IBP Foods (2000 - 2001)

Human Resources Consultant

. Created the Human Resource team for IBP foods/Food Brands distribution

center

. Reorganized and resolved employee relations for plant operations

. Evaluated and recommended changes on meeting governmental compliance for

various parts of plant operations.

. Evaluated document maintenance, personnel structure and OFCCP compliance.

. Directed recruiting activity for management and hourly employees.

. Directed and managed six support staff members.

. Coordinated recruiting activities at job fairs and online job posting for

the company open positions.

Tyson Foods (1991 - 2000)

Complex Human Resource Manager

Responsible for human resource functions in a facility employing 750+

bargaining unit employees and management staff.

Provided service and support to company-owned farms, feed mill and hatchery

team members.

Prepared annual Affirmative Action Plan.

Member of the Tyson Team for contract negotiations with United Foods and

Commercial Workers (UFCW) and United Steelworkers Unions.

Representative for the complex in resolving union grievances.

Developed and presented first-line production supervisory training

programs.

Provided sexual harassment and discrimination training to supervisors and

managers.

Directed recruiting activities for management and hourly employees.

Directed and managed seven support staff members.

Recruited college graduates for the company's management training program.

Education

University Of Arkansas, Fayetteville, Arkansas

(1986)

Bachelor of Science in Business Administration

Major: Marketing Minor: Management & Education

Training

AchieveGlobal Certification (2013)

A Leading Provider of Leadership Training Worldwide

Humana Training (2004)

Gallup Poll Q12 Results 3.83

Strengths Finder Results - Arranger, Focus,

Command, Relator and Significance

Tyson Peer Review Certification Training

(1997)

Tyson Management Development Center

Tyson Leadership Certification Training

(1994)

Tyson Management Development Center

People to People Certification Training

(1993)

Tyson Management Development Center

Institute for Applied Management and Law

(1994)

Employee Relations Law Certification

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