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Customer Service Sales

Location:
Markham, ON, Canada
Posted:
May 27, 2015

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Resume:

Travis Shahamat-Manesh

** ********** **** ● Thornhill, ON ● L3T 6X6 ● 647-***-****

acpwcq@r.postjobfree.com

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SUMMARY OF SKILLS

• Certified in Alternative Dispute Resolution

• Educated in the use of legal research tools such as: Canlii, Quicklaw, LawSource and

e-Laws

• Highly skilled with Microsoft Word, Microsoft PowerPoint, Microsoft Excel, PC Law

and trained in professional computer applications

• Excellent interpersonal and communication skill

• Works well both independently and as part of a team

• A fast learner who easily adapts to new tasks and responsibilities

• Comfortable working under pressure

• Understands diversity and multiculturalism

• Excellent Soft Skills

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EDUCATION

Paralegal Studies – Diploma

Seneca College of Applied Arts and Technology 2010-2013

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Completed courses include:

Contracts and Torts Legal Accounting

Employment Law Computer Applications for Legal Professionals

Tribunal Practice and Procedure Landlord and Tenant Law

Legal Research and Writing Advocacy

Evidence Law Legislation for the Small Claims Court

Criminal Law Provincial Offences and the Highway Traffic Act

High School Diploma 2008

St. Robert’s High School

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PROFESSIONAL EXPERIENCE

Assistant to MP Joe Daniel January 2015-Present

Tasks include:

• Research

• Booking appointments

• Addressing the issues of constituents

Part Owner of the Victorian Tea Room June 2013 to January 2015

Tasks include:

• Managing the operation of daily business activities

• Purchasing and refilling stock of teas and merchandise as needed

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• Managing staff and payroll

• Preforming monthly sales reports and maintaining all general accounts

City of Markham – Clerks Department

Assistant to the Prosecutor November 2012 – March 2013

Tasks included:

• Drafting case briefs and preparing court files such as Defence Forms and Plaintiff’s

Claims

• Analyzing the probable outcome of cases, using knowledge of legal precedent

• Preforming legal research on By-laws, Rules of the Small Claims Court and case law

• Maintaining correspondence with parties and/or their representation

• Interpreting laws, rulings, and regulations for individuals and corporations

• Filing court results and creating “Legal Action” folders for citizens with outstanding fines

• Applying the fines of larger outstanding By-law offences to the property tax of the

individuals or corporations to whom the fines are owed

Teavana (retail/tea store)

Frontend Sales Manager November 2011 – November 2012

Tasks included:

• Providing excellent customer service while creating a welcoming atmosphere

• Using effective communication skills to help assist customers and explain various

products that we sell

• Directing staff in order to achieve daily sales targets

• Balancing the till and filling out daily deposit reports at the end of each night

• Accessing the safe and conducting money transfers

• Managing stock and inventory, performing internal orders for new merchandise

accordingly

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• Independently performing opening duties; requiring strict organizational and multi-

tasking skills

Dynamic Immigration

Junior Immigration Administrator March 2009 – October 2011

Tasks Included:

• Prepared immigration application forms, such as, Family Class and Work Permits

• Drafted and edited legal documents and correspondence

• Routinely updated clients’ records

• Billed clients for completed applications

• Maintained correspondence between clients and immigration consultants

City of Markham – Building Department

Administrative Assistant March 2008 – June 2008

Tasks Included:

• Transferring and archiving existing building permits into a digital format

• Learning to use and operate the AMANDA archiving program

• Following direction and performing minor administrative tasks

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AFFILIATIONS AND COMMUNITY INVOLVEMENT

Rickey Wish Foundation: Member of the Board of Directors 2011 – Present

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Charity

The Yonge Subway North Campaign: Acting Member 2007 – 2012

Volunteered for several political campaigns and non-government organizations such as:

Rickey Wish Foundation Recent municipal and federal elections

The Yonge Subway North Campaign The Christian Children’s Fund of Canada

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REFERENCES AVAILABLE UPON REQUEST

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