Wylie, TX *****

Tina Addo - MBA Mobile: 469-***-****

acpwc1@r.postjobfree.com

October 2013

Page 1 Resume of Tina Addo, MBA

Executive Summary

• Core Strengths: Project Management Methodologies, Business and Healthcare Data Analytics, Business

Intelligence Reporting, Quality Assurance Testing, strong leadership and management skills.

• Characteristics: Strong business acumen, detail-oriented, results-driven and problem solving professional

with 15 years of IT experience.

• Industry Experience: Healthcare, Pharmaceutical, Information Technology (IT) Services,

Telecommunications, and Manufacturing.

• Objective: To leverage my diverse skills, experience and education to add value to any position and to help

the company achieve its overall goals and objectives.

Technical Skills/Competencies

• Agile Methodology •

• Business Objects BI 4.0 •

• FitNesse 4.5 • MS Project t 2010

• HEAT 9.5 •

• Micro Strategy 9.2.1 • MS Word 2010

• MS Access 2010

Education

• Master of Business Administration with a minor in Healthcare Administration (Dec 2009)

Texas Woman’s University; Denton, Texas.

• Certification - Programming Languages (2000)

Richland College; Dallas, Texas

• Bachelor of Arts, English with a minor in Russian (1993)

University of Ghana; Accra, Ghana

Career Highlights

• Prepared project charter, project plans, project timelines, schedules, estimates, status reports, milestones,

and resource planning to support business projects and to drive results.

• Partnered with cross-functional line of business stakeholders, data warehouse and ETL developers to define

project objectives, gather business requirements, and participated in the overall project approach.

• Demonstrated ability to consistently develop and deliver professional Business Intelligence operational and

executive summary reports, performance scorecards and dashboards and KPI reports that were used by

upper management to make tactical and strategic decisions, monitor business performance; analyzed

trends and exceptions and to plan for organizational changes.

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• Built a framework for accurately capturing, sharing, distributing, securing and leveraging company data

resources using Business Objects and Excel Services.

• Improved data quality by 80% by using Business Intelligence (BI) tools and Agile Methodology to ensure

data integrity and data accuracy on key metrics.

• Resolved internal and external end-users data issues by gathering content from disparate source systems

into a data repository and made it available on a web portal to allow end users easy and flexible access to

the information.

• Extensive experience in report development/writing and metric analysis with demonstrated competency of IT

processes and performance metrics.

• Successfully managed several IT projects through the SDLC while meeting deadlines, working within the

budget in an agile and scrum environment.

• Provided leadership, motivation and strategic direction to cross-functional teams.

• Proven ability to achieve results in very high pressure environments and to keep teams motivated.

• Improved customer satisfaction by delivering high quality products in a timely manner.

Professional Experience

Company: MetroPCS Industry: Telecommunications

Title: Sr. Business Analyst Structure: Publicly traded

Location: Richardson, Texas Company Status: In operation

Dates: April 2013 – Present Employee Type: Full time

• Actively participated in all the phases of the Software Development Life Cycle of various IT projects such as

Apollo 15 and Oracle to SAP integration.

• Worked closely with business stakeholders and the data warehouse developers to ensure data quality,

optimized processes in all phases of the project.

• Worked with the Decision Support team to plan and manage projects using agile methodology namely

Scrum, Rally, and FitNesse.

• Actively participated in daily scrum activities including iterations or sprint planning meetings, creation of

user stories, the writing of acceptance criteria and User Acceptance Testing (UAT).

• As the Scrum Master, I led most of the JAD (Joint Applications Development) and Focus group meetings

and worked closely with the Product owner and team Members during sprint planning sections.

• Served as a liaison between the business stakeholders and the technical teams to fully understand the

business and reporting needs and analyzed the requirements to determine the systems needed to fulfill

those requirements.

• Defined project scope and objectives, coordinated activities of the project team, and identified resources.

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• Developed detailed work plans, schedules, project estimates, resource plans, and status reports.

• Ensure adherences to quality standards and reviews project deliverables.

• Translated business needs into technical requirements for report development and ensured conformance to

the company’s objectives and specifications.

• Designed and created high-level workflow processes in Visio to monitor work schedules and statuses to

ensure that deadlines are met.

• Played an integral role with project estimates, monitored and updated project schedules, and cost control.

• Recommended improvements for business processes and operational procedures and e nsured adherence

to quality standards and reviewed project deliverables.

Professional Experience

Company: CompuCom Industry: IT Outsourcing

Title: BI Business Analyst/Quality Assurance Lead Structure: Publicly traded

Location: Dallas, Texas Company Status: In operation

Dates: April 2012 – April 2013 Employee Type: Consultant

CompuCom is a leading IT outsourcing specialist that is highly regarded by worldwide and regional

organizations alike for its pragmatic approach, best practices, and highly skilled workforce.

• Produced project plans which included functional requirements, scope, roles, responsibilities, budgets,

schedules, and resources.

• Developed Business Intelligence reports, dashboards and scorecards using Web Intelligence and Microstrategy.

These reports were used by senior management for forecasting and to effectively analyze business processes,

monitor trends and to make business decisions.

• Supervised and managed a team of report developers and report analysts to support projects and tasks.

• Worked with the BI Reporting, ETL and Data Warehouse teams (both onshore and offshore) in developing and

applying quality assurance techniques to Micro Strategy dashboards, reports and mobile applications.

• Served as a liaison between the business stakeholders and the technical teams to evaluate and define reporting

requirements for various business units and communicated them at various levels of the organization. The goal

was to streamline the reporting process and to create a viable reporting solution for end users.

• Held daily iteration or scrum meetings to ensure that all milestones were achieved within the agreed timeframes.

• Created gap analysis to document the business processes during the migration from the company’s existing

client and legacy systems and worked with Business stakeholders to define a scalable view of future systems.

• Developed and maintained data mapping definitions from source to target databases.

Company: Hewlett-Packard Company Industry: IT Services & Manufacturing

Title: Business Intelligence Analyst Structure: Publicly traded

Location: Plano, Texas Company Status: In operation

Dates: Aug 2011 – January 2012 Employee Type: Consultant

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With over $125B in annual revenues, HP is the world’s largest information technology company.

• Served as a Subject Matter Expert (SME) in Business Objects data related and data quality issues. Duties

included intensive production support and heavy user interaction.

• Provided helpdesk support to our external end users by troubleshooting data related issues, researching,

investigating and resolving helpdesk tickets on Business Objects and system related issues in an accurate and

timely manner, reducing the turnaround time by 50%.

• Developed standardized moderate to complex Business Objects reports for the sales and finance teams.

• Created ad hoc reports for business end user according to report requirements to support business needs.

• Performed data validation to ensure accuracy and integrity of report data from Business Objects universe.

Company: UT Southwestern Medical Center Industry: Healthcare, Education & Research

Title: Business Analyst Supervisor Structure: Non-profit organization

Location: Dallas, Texas Company Status: In operation

Dates: October 2007 – August 2011 Employee Type: Full -Time

The University of Texas Southwestern Medical Center (UT Southwestern) ranks among the top medical

centers in the world. It is one of the biomedical research institutions of the University of Texas System,

incorporating three degree-granting institutions, four affiliated hospitals, including Parkland Memorial, the

teaching hospital, and biomedical research laboratories.

• Liaised with the business units and the data warehouse team and developers in the build, test, validation,

accuracy, compliance and acceptance of Business Objects reports.

• Managed a team of reporting and business analysts.

• Elicited, gathered and documented business requirements and worked with the business community to define

key metrics and identified optimum process and technology solution for complex business problems.

• Processed claims data was used by the hospital for establishing the cost for certain diagnoses and to collect

payment, create fee schedules and reimbursement data. The claims data was used to perform cost-

effectiveness analyses in order to increase profit and minimize cost.

• Developed reports using claims data which was used to protect patient and provider confidentiality and to

effectively monitor patterns and optimize operations.

• Developed and implemented scheduling solutions- utilizing productivity and resource allocation and optimization

techniques. That improved the overall expenses, eliminated non-value adding processes and reduced cost.

• Analyzed performance and productivity and generated detailed and summarized project status reports.

• Developed and maintained the company’s reporting standards, policies and procedures and ensured that end

users adhered to these standards.

• Created and maintained documentation on business requirements, functional specifications, use cases,

traceability matrices in an effort to align business needs with company’s overall strategy.

• Identified problems and gaps in data analysis and implemented action plans with the technical team to ensure

quality resolutions. Created and used the results of Business Objects and Excel Pivot tables and charts to

investigate and identified areas for operational and process improvements.

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Company: McKesson Corporation Industry: Pharmaceutical

Title: Business Objects Reports Analyst Structure: Publicly traded

Location: Dallas, Texas Company Status: In operation

Dates: Feb 2006 – Feb 2007 Employee Type: Consultant

• Responsible for timely delivery of systems solutions and business process results within the project or

enhancement request.

• Created test cases and supported UAT and system testing in all environments including production cut-over

activities.

• Trained end users on the use of the new GUI and provided production support associated with post production

issues.

October 2013

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