KIRK JORDAN

Chicago, IL *****

acpwbl@r.postjobfree.com

312-***-****

SUMMARY

PC, MAC, Workstation laptop configuration deployment and support

Hardware, Software, Applications Break fix support

Win 7, 8, Maverick

Microsoft office, 2010, 2013, Office 365

Outlook, Lotus Notes, OWA

AV Video Conferencing Support

Active Directory, VDI, VMware

Cisco, Avaya, Mitel VoIP phone support

Mobile support; Droid, IPhone, Blackberry

MDM, Air-watch, Mobile iron support

PowerShell SQL,

Bloomberg, Reuters,

VPN, Citrix, SharePoint

Windows Servers 03, 08, 12, r2

SCCM Admin 2012, r2 certified

A+, N+, MOS certified

Excellent Oral and written communication skills

EXPERIENCE

Roosevelt University (Contract Fahrenheit)

Feb 2015- May 2015

AV Tech/Desktop Support tech

Provide IT support to Student, staff, faculty, also provided AV support for conferences, Student events

Assisted in setting up outside events including NFL Draft 2015

Law Bulletin (Contract Advantech)

Mar 2014-Oct 2014

Sr. Desktop Support Analyst

Provide PC MAC desktop support to staff and executive’s. Poc for escalations, vendor mgmt. level 3

Infrastructure support and backup, Windows Server and Sccm admin. Win 7. Office 13, 365

TransUnion (Contract Capgemini)

Jan 2013-Mar 2014

Desktop Support lead

Pc,Mac,Laptop, desktop, VDI, Migration, configuration, deployment and support

Win 7, SCCM, AD, MSO 2010 VMware, VDI console admin, desktop and mobile phone support Avaya

Bes, MDM Air watch account creation IPhone, droid Blackberry support, provided VIP exec support

SharePoint support, VPN Citrix, Remote access Unicenter call tracking system

National Lewis University (Contract Veredus)

June 2012 – Dec 2012

Desktop Support lead

Provide support to Students, Faculty and Staff using Vista, XP win7 an Snow leopard

With issues related Microsoft Office 2010, SharePoint. Citrix VPN. Laptop, Mac and PCs. Provided Executive level

support

Kellogg (Contract Addison Search)

June 2011-June 2012

Desktop Support Analyst

Provide technical support to end users from Corporate to Distribution Centers worldwide

Duties supporting handheld order devices - CNC3, resolving issues related to orders, inventories & plant operations

Supporting technologies SAP, Active Directory, XP, Windows 7,Citrix VPN, Office2003,2007,2010, iPhone &

Blackberry as well as desktop and laptop support while maintaining SLAs using ITSM ticket tracking system

FDIC (Contract Unisys)

April 2009 – May 2011

Helpdesk Tier II Desktop Support

Provided technical support for LAN, wan, VPN, desktop and laptop user issues provided support to site locations

Worked un-supervised, maintained multiple projects while providing support using Remedy, which included Password

Resets, Voicemail and VOIP phone installs, Provided Executive level support, Also supported iPhones, I pads,

BlackBerry devices.

University Chicago Medical Center (Contract RL Canning)

Feb 2009 to April 2009

Help Desk Support Analyst

Provided support and troubleshooting of hospital applications Citrix, Epic, Outlook 07, Oracle, and Kronos. PC and

Mac OS XP. Panther 10.4 Performed Active Directory (AD) account creation and maintenance, Password resets,

Provided Executive level support

University Illinois Chicago Hospital (Contract-Kaizan Technology)

May 2008 to Nov 2008

Help Desk Support Analyst

Provided primary desktop support, and troubleshooting of firm-used applications SharePoint, Epic, Citrix and On Base

Performed Active Directory (AD) - account creation and maintenance, Created email accounts for new users

Performed server duties including maintenance and tape backup procedures Support of XP and Outlook calendaring

function Troubleshooting of MS Office Suite via phone and deskside PC Imaging/Cloning and system hardware and

software updates

Robert Half Technology Chicago IL (Various Contracts)

January 2006 - May 2008

Desktop Support Analyst Provide support and troubleshooting of applications such as Outlook 07, MS Office Suite

and Docs Open Supported users in creating styles, TOA, TOC of legal docs (Comparite, Right Fax, Delta view,

Hummingbird DM) Supported Blackberry, Internet Explorer, SMS, Citrix create Active directory (AD) accounts using

Remedy and XP remote assistance Tech duties break fix, HP printers, installs and configurations

Support of XP and Outlook Troubleshooting of MS Office Suite via phone and desk side also Imaging system

hardware and software

Raymond James Financial- Southfield MI (Contract K-Force Staffing)

January 2005-December 2005

Desktop Support Specialist

Installed VPN in all RJF Branch and satellite offices - approx. 2500, also performed computer updates and reviews,

provided 2nd level backup helpdesk support for XP users via LANDesk support (remote).

Outlook Troubleshooting of MS Office Suite via phone and desk side

PC Imaging/Cloning Setup of new desktops and laptops including troubleshooting

Software configuration/maintenance including upgrades

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