Registered Nurse (BSN), Project Manager, Clinical Analyst
Resume:
BECKY QUINLEY, RN BSN, MSBI
CLEARWATER, FL 33764
acpw6d@r.postjobfree.com
OBJECTIVE: I am seeking employment whereby my education, clinical and IT experience can be fully
utilized and challenged in an environment where critical thinking and judgment is encouraged in an organization with a people first philosophy.
QUALIFICATIONS PROFILE
o Twenty five years of diverse business experience, including three years of management and
supervision of 22 hourly employees.
o Adept in building client relationships and developing customized solutions driven strategies.
o Skilled in providing hands on leadership, building and developing highly effective and cohesive
teams to achieve common goals.
o Proficient in MicroSoft Office (Word, Excel, Powerpoint, Access, Project, Outlook), Cerner
PowerChart, iView, Soarian, MedHost, Meditech (MIS), Novius Lab Support, Visio, Rockwell Call
Center Commander and ACD systems.
CORE COMPETENCIES
*Registered Nurse *Process Improvement *Leadership Skills *Project Management
*Operations Management *Soarian Clinical CPOE Build, Implementation & Support *Soarian Clinical
Forms *MedHost Build & Support *Meaningful Use
ACCOMPLISHMENTS
o Implementation of the first healthcare organization’s CPOE solution, MedHost, which was
instrumental in meeting Meaningful Use.
Re engineered clinical workflow supporting the use of clinical technologies
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Achieved greater customer and employee satisfaction by implementing processes that balanced
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workloads and increased service level by 20%.
Successfully transitioned a proof of concept (Customer Care Program) into a permanent
o
department (FedEx OneCall). Implementation of this department included close interaction with
Human Resources, Legal, Finance, Sales, Marketing, Training, Strategic Planning, and vendors.
This included developing the job descriptions, participation in the development of formal training,
the development and implementation of the FOC strategy for operations and the expansion of the
FOC program. Rollout of customers averaged 50 100 accounts per week.
Successfully completed all projects on time and under budget.
o
STAR Award Recipient for outstanding achievement in supporting Customer Care (now FedEx
o
OneCall).
Implemented staffing recommendation with result of 14% reduction of voice mails received,
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subsequently increasing customer satisfaction.
BECKY QUINLEY, RN BSN, MSBI
EXPERIENCE
HealthSouth Rehabilitation Hospital, Largo, FL 12/14 to Present
Registered Nurse
Admission history, physical assessment, CPOE, administering medications as prescribed, auditing charts
to ensure all orders and medications are accurately entered, use critical thinking to assess patient status,
progression and intervening to contact the physician when appropriate and providing exceptional,
personalized care to each individual in need of medical assistance. Perform FIMS assessment and
supervise care team consisting of LPN, Techs, and student nurses, when applicable.
Regional One Health, Memphis TN 05/11 to 11/14
Sr. Clinical Applications Analyst 01/13 to 11/14
o IT Project Lead for Siemens CPOE
o Understanding clinical requirements and translating those requirements into formal specifications
for products and services
o CPOE Integrated Testing Coordinator to include creating and organizing resources, scripts,
reporting of Test results, issues, and resolutions.
o Physician liaison for the creation, build (including Adaptability Tool), testing, and implementation
of individual orders and order sets in Soarian Clinicals
o Use of Zynx Author Space for development of Order Sets in collaboration with physicians,
pharmacy, and nurses
o Collaborate with teams to identify data needed and prepare Enhancement requests for approval
through Change Management process and created in Vendor systems once approved.
o Interaction with C Suite executives for project update, strategy, and Physician Advisory Group
sessions.
o Participatory member of Project Team which includes facility Project Managers, Vendor Project
Managers, Vendor Consultants, Physician Advisory Committee, and facility IT Management
including input into the Project Plan
o Participatory member of the Meaningful Use Team for Stage One
o Supporting HCO applications
Clinical Applications Analyst 05/11 to 01/13
Responsible for the implementation, documentation, support training, and maintenance of the
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Hospital Information System.
IT Lead for MedHost project to include build, testing, implementation, and post go live support.
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Implementation of MedHost in the Medicine ER December 2011
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Implementation of MedHost in the Trauma and Burn ERs May 2012
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Coordinate collection of data from various sources and created consolidated reports with specific
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needs identified
Tracked go live issues in Access dB, generated report and followed up weekly on status, through
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to resolution of all items.
Co chaired the 2011 upgrade to NextGen 5.6 for approximately 200 users.
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BECKY QUINLEY, RN BSN, MSBI
Manage helpdesk tickets supporting NextGen 5.6, MedHost, Meditech, GE Centricity, Siemen’s
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Soarian Clinicals, and Novius Lab.
On call duties as required, data processing of EDI while on call.
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Serves as the liaison between clinical, ancillary and the IT department for the MedHost
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implementation project.
HL7 knowledge
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Methodist LeBonheur Healthcare, Memphis TN 01/10 to 08/2012
RN 3rd Floor Med/Surg
Provide care to clients, which include, but not limited to:
o Admission history, physical assessment, transcribing and entering physician orders in chart and
via online system (Cerner), administering medications as prescribed, auditing charts to ensure all
orders and medications are accurately entered, use critical thinking to assess patient status,
progression and intervening to contact the physician when appropriate and providing exceptional,
personalized care to each individual in need of medical assistance. Superuser: assist with
Cerner implementation and upgrades.
BECKY QUINLEY, RN BSN, MSBI
Baptist Memorial Healthcare DeSoto, Southaven MS 07/2009 to 01/10
RN 6 Tower Observation
Provide care to clients, which include, but not limited to:
o Admission history, physical assessment, transcribing and entering physician orders in
chart and via online system (HOM), administering medications as prescribed, checking
charts to ensure all orders and medications are accurately entered, use critical thinking to
assess patient status, progression and intervening to contact the physician when
appropriate and providing exceptional, personalized care to each individual in need of
medical assistance.
Methodist LeBonheur Healthcare, Memphis TN 07/2008 to 05/2009
Nurse Extern II
o Assisted nurse with care of assigned patients on Cardiac/Telemetry floor and also work ed in the
Nursery assisting with the care of newborns.
Digerati Search for International Paper, Memphis TN 05/2007 to 11/2009
Project Planner
o Managed department tasks in MS Project software.
o Ad hoc reporting in Crystal; maintained databases and spreadsheets, monitored help queue and
updated, as required.
Independent Consultant, Southaven MS 10/2006 to 04/2007
Project Manager
o Managed construction projects relating to Hurricane Katrina Disaster Recovery.
Robert Half Technology (TruGreen Chemlawn) Memphis, TN 3/2005 to 9/2005
Technical Writer (Contract position)
o Analyzed existing reports and business processes and providing recommendations to improve
operational efficiencies. (Ex: Upon implementation of one recommendation, calls received into
voice mail were been reduced by 14%.)
o Developed and implemented support desk employee productivity reporting and have conducted
trend analysis on key issues through the use of Remedy, MS Access, Excel and Crystal
Reporting applications.
Zomax, Inc. Memphis, TN 08/2004 – 02/2005
Project Manager
o Directly accountable for managing an average of 15 ongoing products and overseeing products
resulting in approximately $2 million dollars sales yearly, strengthening client relationships and
facilitating internal and external communications.
o Managed interdisciplinary team members, accomplishing new product launches by auditing
material purchases, auditing schedules, monitoring production, creating improvements, resolving
issues, and shipping product.
BECKY QUINLEY, RN BSN, MSBI
Consistently ensured clients remained informed to project's progress and scope. Conveyed
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material needs to purchasing department and clients, closely monitor ed shipment arrivals, and
resolved inventory variances through consumption history reporting as required.
Compiled new product pricing information and submitted to client for review.
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Devised Bill of Materials for new products created. Reviewed daily reports for errors and analyzed
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processes for improvement.
FedEx Express, Customer Services Division, Memphis, TN 1988 2003
Operations Planning Analyst, (2001 2003)
o Managed more than 6 call networks; Analyzed forecast deviations and forecast to actual
information to determine real time staffing requirements.
o Maintained telescripts for call routing, managed outages on a large scale (e.g., call center power
outage) requiring extreme multi tasking skills.
o Managed FedEx OneCall call routing SQL database and developed timeline and SOP for loading
accounts to server. Produced access database that improved management of the FedEx OneCall
call routing process and SOP process diagrams. Maintained many spreadsheets that included
links, formulas and macros.
Customer Services Division, Ft. Lauderdale, FL
Manager, Customer Care/FedEx OneCall, (1998 2001)
o Managed proof of concept program that transitioned to a permanent department. As the primary
SME of the only FedEx OneCall site, I was paramount in the cross divisional effort in creating
business processes, job descriptions, marketing programs, structured training and adding
additional sites for this program.
o Managed 22 direct report FedEx OneCall Representatives, which included recruiting, training,
performance evaluation, motivation and retention. Internal and specialized software used to
support this function. Worked with developers to troubleshoot and for enhancements to software,
which included testing and end user training on production software. Managed client
relationships. Assisted with call center recruitment. A proof of concept program that began with
12 employees is now a FedEx department.
Information Technology Division, Memphis, TN
Service Technical Analyst, Implementation Management, (1995 1998 )
o Project management, deployment, and implementation of FedEx products to corporate Memphis
and field locations.
o Directly accountable for the successful deployment and implementation of software and hardware
rollouts to hundreds of field locations, while managing multiple projects.
o Projects included the assignment of IP addresses, working with Telco for dedicated phone line
orders, managing field service rollout and problem queues (through to resolution), and providing
detailed weekly status reports for cross divisional projects. Inventory management and
reconciliation of $3MM vendor contract.
o Developed reporting process in MS Access that became departmental standard.
Information Technology Division, Memphis, TN
Assoc. Service Technical Specialist, Business Planning & Reporting, (1992 1995)
BECKY QUINLEY, RN BSN, MSBI
Conducted monthly audit of general ledger for managers cost centers to ensure accuracy of
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accruals and disbursements.
Generated monthly resource utilization reports, subsequently used to determine FTEs for yearly
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business plan. Report included detailed breakdown by supported products.
Tracked financials for 25 cost centers within Managing Director’s area of responsibility. (Above
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duties supported 22 field service managers and approximately 275 field service technicians along
with approximately 40 staff personnel and 5 Corporate Memphis managers who reported to the
Technology Services Managing Director.)
Secretary IV, (1988 1992)
EDUCATION
Nova Southeastern University, Ft. Lauderdale, FL
MS Biomedical Informatics Graduate 2014
Baptist College of Health Sciences, Memphis, TN
BSN Graduate 2010
Northwest MS Community College, Senatobia, MS
ADN Graduate 2009
Wesley College, Florence, MS (1980 1982)
Liberal Arts Graduate 1980
CERTIFICATION
HIT Pro Implementation 7/2012
LICENSURE
Registered Nurse, License# R882931, State of MS (Compact State), Expires 12/31/2016
Registered Nurse, License# RN9394517, State of FL, Expires 07/31/2016
BLS, Certificate #140************, Expires 07/07/2016
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