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Customer Service Manager

Location:
Brandon, FL
Posted:
May 28, 2015

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Resume:

*** ***** **** **

Brandon, FL *****

813-***-****

acpw4y@r.postjobfree.com

TEDDY J. ESCUDE

SUMMARY 20 Years of management experience demonstrating a consistent track record of

Outstanding sales, merchandising, and customer service results. Equally strong

Qualifications in all areas of operations; P&L, budgeting, inventory control, and

Other functions. Effective communicator, leader and problem solver who exceeds

Goals.

QUALIFCATION Holds a US Security Clearance

HIGHLIGHTS Possess strengths in management, leadership, organization, written and oral

Communications skills, and the ability to identify and solve problems,

Utilize excellent knowledge of administration, supervision, budgeting, customer

Service and inventory control.

Maintain vast knowledge of bookkeeping, operational processes and procedures and

Personnel control.

EXPERIENCE TOBACCO TOWN USA 2014

Manage all aspects of day-to-day operations of store with highly successful

Sales results.

Responsible for all facets of managing store including opening/closing. Business

Development, inventory control, visual merchandising, housekeeping,

Administrative duties.

Develop and manage customer relations to maximize service satisfaction, promote

Goodwill and generate repeat/referral business that contributes to sales growth.

Monitor and resolve any issues.

Streamline best practices for growing business including service quality improvement,

Customer needs assessments, budget management, interviewing and hiring retention, etc.

TOBACCO ROAD 2010-2013

Store Manager

Hired as assistant manager and within 6 months was promoted to manager.

Hold profit and loss accountability; manage all aspects of day to day performance

Of 2 stores with highly successful sales results. Increased revenue at Tampa store

From $9k-$35k in 3 months and the Brandon store increased from $28k-$55k

Within 2 months.

Supervised, motivated and contributed to enhance team performance.

Responsible for training employee, implementing innovative sales techniques,

And improving competitive advantage.

Multi-site management.

ALBERTSONS 2007-2009

Assistant Produce Manager

Provide customers with outstanding customer service.

Manage inventory control and pricing to achieve required margin and labor targets

Maintain a clean environment to ensure safety of customers and team members.

RWL COMMUNICATIONS 2005-2007

Quality Control Team

Responsible for opening warehouse

Check-in equipment from field technicians, including returns and stock, using inventory

Database software.

Managed quality and job performance of field technicians.

KASH N KARRY 2000-2005

Manager

UNITED STATES ARMY RESERVES 2002-2003

Ft. Benning, GA

AAA CARPET CLEANING 1994-2001

Owener

Held contracts with the United States Customs of St. Pete/Clearwater Airport as well

As numerous businesses around Tampa Bay area.



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