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Customer Maintenance

Location:
India
Posted:
May 28, 2015

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Resume:

Raghvendra Pratap Singh email:-acpw17@r.postjobfree.com

Mobile: - (91-992**-*****

M obile: - 992-***-****

Objective: -

To work with an organization offering a responsible, challenging and creative work

p rofile, a conductive work culture and a continuous learning environment, where my

c redentials and technical expertise can be utilized and honoured.

Area of Expertise:

-

A competent professional with 7+ Years of qualitative experience in GSM, GPRS,

E DGE, WCDMA Technologies,

Technical Competencies/skills:-

Drive Test &

Analysis Tool TEMS, NEMO OUTDOOR, TEMS DISCOVERY,

Planning Tool MCOM 4.2, MapInfo Professional(8.5,10.5),MIPT,

Optimization Tool MapInfo,NetAct and Citrix and Schema(Frequency Plan Generation)

Performance

Analysis Tool NetAct, Reporting Suite,

RAN Equipment

vendors NSN ZTE Motorola

Work Experience:-

P roject 1:-

Nokia Networks GERAN WRAN Optimization ( Vodafone UPE)

Lucknow Responsible for Network NQI and KPIs Maintenance both DATA (Downlink

September Multislot Assignment, EDGE& GPRS throughput, Tbf Success rate, MCS) as per

2013-till date customer assigned thresholds for both Network and Cell Busy hours.

Responsible for implementation of new features as per new BSC versions which

improves quality of the network @ PLMN Level

EDAP Expansion /PCU Planning BSC Planning /SGSN Planning @ PLMN Level

EDAP/LAPD/E1 Requirement /BSC POA Upgrade/ POA Rollout /

1

Raghvendra Pratap Singh email:-acpw17@r.postjobfree.com

Mobile: - (91-992**-*****

Radio Capacity Optimization /for radio and Data /CDED CDEF/FRL/FRU

NW PAR Audit /BSC/BTS/LIC CAPACITY @ PLMN Level

Handling optimization of new sites and handled problems like RAB Speech drop,

interference, IRAT handover failure, handover reversion, in-building problem,

antenna tilting, competitive Drive Test.

Performance engineering (Analyzing traffic data for drops, congestion,

accessibility, traffic growth etc.) based on the KPIs on daily basis. For 2G & 3G

NW PAR & Comparative anaylis with other VF Circle @ BSC/BTS/LIC

CAPACITY/Timers / & take corrective action if required

Part of Circle team to analyse critical issue /major issues & Support for resoultion

Troubleshoot areas with poor RF performance. Request drive tests, analyze data,

and recommend network changes as applicable.

Handling optimization of new sites and handled problems like RAB Speech drop,

interference, IRAT handover failure, handover reversion, in-building problem,

antenna tilting, competitive Drive Test.

Performance engineering (Analyzing traffic data for drops, congestion,

accessibility, traffic growth etc.) based on the KPIs on daily basis. For 2G & 3G

Raising CRF for BTS/GPRS/BSC/LIC/PCU/SGSN/ activities and submit Pre post

analysis to customer

Planning BOQ for DATA requirement Like "Earlang /PCU "requirement based on

projected payload for next AOP

P roject 2:-

GERAN Optimization ( Vodafone KAR)

Responsible for Network NQI and KPIs Maintenance Voice (SDCCH Completion

Rate, TCH Completion Rate, TCH Assignment Success Rate, SDDCH Assignment

Success Rate, Handover Success Rate and Rx Downlink Quality) as per customer

assigned thresholds for both Network and Cell Busy hours.

Responsible for Network NQI and KPIs Maintenance both DATA (Downlink

Multislot Assignment, EDGE& GPRS throughput, Tbf Success rate,MCS ) as per

customer assigned thresholds for both Network and Cell Busy hours.

Responsible for implementation of new features as per new BSC versions which

Nokia Solutions improves quality of the network @ PLMN Level

& Networks EDAP Expansion /PCU Planning BSC Planning /SGSN Planning @ PLMN Level

Bangalore Jan EDAP/LAPD/E1 Requirement /BSC POA Upgrade/ POA Rollout /

2013- Aug 2013

Radio Capacity Optimization /for radio and Data /CDED CDEF/FRL/FRU

Troubleshoot areas with poor RF performance. Request drive tests, analyze data,

and recommend network changes as applicable.

Support KPI monitoring before and after site launches and troubleshoot and

escalate, as needed, for resolution

Performance engineering (Analyzing traffic data for drops, congestion,

accessibility, traffic growth etc.) based on the KPIs on daily basis. For 2G & 3G

Have taken care of roll-out of features like SRA/DTM/EUTM

NW PAR Audit /BSC/BTS/LIC CAPACITY @ PLMN Level

P roject 3:-

2

Raghvendra Pratap Singh email:-acpw17@r.postjobfree.com

Mobile: - (91-992**-*****

GERAN WRAN Optimization ( Vodafone M&G)

Responsible for Network NQI and KPIs Maintenance Voice (SDCCH Completion

Rate, TCH Completion Rate, TCH Assignment Success Rate, SDDCH Assignment

Success Rate, Handover Success Rate and Rx Downlink Quality) as per customer

assigned thresholds for both Network and Cell Busy hours.

Responsible for Network NQI and KPIs Maintenance both DATA (Downlink

Multislot Assignment, EDGE& GPRS throughput, Tbf Success rate, MCS) as per

customer assigned thresholds for both Network and Cell Busy hours.

Responsible for implementation of new features as per new BSC versions which

improves quality of the network @ PLMN Level

Responsible for Coverage and Capacity Site Planning & Survey.

EDAP Expansion /PCU Planning BSC Planning /SGSN Planning @ PLMN Level

NW PAR Audit /BSC/BTS/LIC CAPACITY @ PLMN Level

Optimizing the Network with generating frequency plans from Schema Ultima

Forte Tool.

Nokia Siemens

Networks EDAP/LAPD/E1 Requirement /BSC POA Upgrade/ POA Rollout /

Pvt.Ltd Pune Radio Capacity Optimization /for radio and Data /CDED CDEF/FRL/FRU

July 2008-Aug Troubleshoot areas with poor RF performance. Request drive tests, analyze data,

2010 and recommend network changes as applicable.

Support KPI monitoring before and after site launches and troubleshoot and

escalate, as needed, for resolution

Responsible for Call Test (Voice and Video), Data (HSDPA) Test and Submitting

the coverage plot report.

Worked with infotech team for a special GPRS & RFID based project, for tracking

minning vehicle, project was Awarded as most innovation product of the year 2010

Worked as a pre-sales Proffessional to understand the customers requiremnts and

provide them with the best solution

Have Supported OSC pilot project with R&D and Development team

Handling optimization of new sites and handled problems like RAB Speech drop,

interference, IRAT handover failure, handover reversion, in-building problem,

antenna tilting, competitive Drive Test.

Performance engineering (Analyzing traffic data for drops, congestion,

accessibility, traffic growth etc.) based on the KPIs on daily basis. For 2G & 3G

P roject 4:-

Spice GERAN Optimization (Spice Telecom)

Telecommunications Improve QoS of assigned area through resolution of worst performing cells and

Pvt.Ltd Chandigarh cluster optimization. Resolve any degradation affecting the GSM KPIs and

Jan 2008-june 2008 Data KPIs through parameter modification.

Responsible for Network NQI and KPIs Maintenance both Voice (SDCCH

Completion Rate, TCH Completion Rate, TCH Assignment Success Rate,

SDDCH Assignment Success Rate, Handover Success Rate and Rx Downlink

Quality) and DATA (Downlink Multislot Assignment, EDGE& GPRS

throughput, Tbf Success rate) as per customer assigned thresholds for both

Network and Cell Busy hours.

Processing and analysing drive test data and OMC-R statistics, and make

3

Raghvendra Pratap Singh email:-acpw17@r.postjobfree.com

Mobile: - (91-992**-*****

recommendations to correct performance problems involving accessibility,

availability, maintainability and speech quality.

Retuning of RF related parameters such as BCCH, BSIC, HSN, MAIO, & TCH

frequencies by analysing drive log files and busy hour stats which affects KPIs.

Solving of customer complaints both coverage and quality by physical

parameter medications and new CES implementations.

Responsible for implementation of new features as per new BSC versions

which improves quality of the network.

Responsible for Coverage and Capacity Site Planning & Survey.

Interacting with VF Sales team and knowing their problematic areas and issue

areas both coverage and quality and get those cleared.

Participate in TRAI Benchmarking drive on major cities and preparing and

submitting of TRAI reports according to guidelines.

Preparing of CRs which related to RF parameter changes, Neighbour

Optimization and feature implementations and EDAP enhancements and Trx

additions etc and follow up with NOC team and getting implementation.

Analysis of Traffic according to GoS and suggesting Capacity additions, Para

modifications and HR, DHR implementations, swap proposals and capacity

sites planning based on requirement.

Implemented various new features such as OSC (Double HR), AMR

Unpacking Optimization, Packet over Abis and ISHO etc.

Optimizing the Network with generating frequency plans from Schema Ultima

Forte Tool.

Achievements & Recognitions:-

• Awarded and rewarded for improvement of GOA NQI and adding contribution in

M &G Circle

• Awarded with "performer of the year Award" for GOA NW Optimization

• Achieved “Spot award” in NSN M &G for 150 PCU Rollout and optimization in 15

days of time.

• Been appreciated by customer for good work multiple times

P rofessional Qualifications/Education:-

• B TECH (Electronics & communications Engineering)

P rofessional T rainings & Certifications:-

4

Raghvendra Pratap Singh email:-acpw17@r.postjobfree.com

Mobile: - (91-992**-*****

• GSM and GPRS t rainings from Nokia Siemens Networks

• 3G planning Essentials from Nokia Siemens Networks

• GERAN KPIS monitoring & Optimization

• Undergone intensive GPRS t raining for 3 days at Nokia Siemens Networks,

Gurgaon.

• BASICS of U MTS

• 3G KPIs monitoring & Trouble shooting

• NGN Basics

Personal

I nformation

Raghvendra Pratap Singh

DOB: - 01/05/1986

Passport No: - J2750364

L anguages Known: - H indi, English, Marathi

P lace: - Lucknow

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