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Customer Service Manager

Location:
Calera, AL
Salary:
45000
Posted:
May 26, 2015

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Resume:

RICHARD S. DERIEUX

*** *** *****

Calera, AL **040

Mobile: 205-***-****

Email: acpvuo@r.postjobfree.com

PROFILE

-Experienced management and customer service professional with a proven track record in

managing large numbers of employees in multiple locations. Highly energetic, results-oriented

leader with a focus on providing exceptional customer service and building long term relationships

with both customers and employees

SKILL SUMMARY

Communication/Negotiating

• Exceptional written and verbal communication skills with a Bachelor of Arts Degree in

Political Science

• Extensive contact with business clients in the commercial environment

• Extensive experience in making effective presentations to all levels of Senior Management

• Extensive experience in negotiating with service providers and maintaining business

relationships

• Extensive experience and expertise in problem solving and addressing customer needs

Customer Service/Relationship Building

• Over 20 years of experience in developing new client relationships and maintaining those

relationships

• Over 20 years of experience in problem solving and exceeding customer expectations

• Over 20 years of experience in working with employees at all levels

• Over 20 years of experience in management and relationship building of a team of

employees (100+)

• Over 20 years of experience in building a rapport with and positively influencing people

Management/Quality Assurance

• Successfully managed both multi-location franchises and single location businesses

• Extensive experience in hiring, coaching, training, scheduling, counseling and team building

• Extensive experience in negotiating contracts of service providers, budgeting and paying

invoices

• Extensive experience in completing onsite visits for quality assurance and customer

retention

Technology

• Extensive use of technology, including mobile technology and use of Microsoft Word and

Outlook

• Proven ability to demonstrate technology in writing, verbally and in person

PROFESSIONAL EXPERIENCE

2014-present Contract work

2013-2014 Operations Manager

Jan-Pro

Birmingham, AL

• Successfully managed the cleaning needs of 500+ accounts throughout North

and Central Alabama

• Successfully managed the rehabilitation and the retention of business

relationships

• Completed on-site visits to ensure quality assurance and to maintain strong

customer relationships

• Consulted with all clients on a regular basis to offer products and special

services to meet the specific needs of each customer

• Successfully negotiated terms with contracted service providers

2008-2013 Regional Manager

Kellermeyer Building Services

• Successfully managed the cleaning needs of 20+ large retail stores in

Alabama

• Successfully managed the budgeting, scheduling and staffing of 100+

housekeeping employees

• Successfully managed the hiring, training, coaching, and counseling of

100+ employees

• Consistently maintained and managed training records and payroll changes

• Completed on-site visits to ensure quality assurance and to maintain strong

customer relationships

• Consulted with all clients on a regular basis to offer products and special

services to meet the specific needs of each customer

• Successfully negotiated terms with contracted service providers

2003-2008 Regional Manager

Begenson’s Property Services

• Successfully managed the floor care and cleaning of 50+ commercial accounts

across Alabama, Tennessee, Louisiana and Mississippi

• Successfully established and maintained positive relationships with

customers, management, employees and contractors

• Completed on-site visits to ensure quality assurance and to maintain strong

customer relationships

• Successfully negotiated terms with contracted service providers

• Evaluated the work of sub-contractors and acquired new ones as needed

1999-2002 Area Manager

Building One Service Solutions

• Successfully managed the cleaning and floor needs of 50+ commercial accounts

• Successfully budgeted for each account by forecasting costs for personnel and

equipment

• Completed on-site visits to ensure quality assurance and to maintain strong

customer relationships

• Successfully negotiated terms with contracted service providers

• Evaluated the work of sub-contractors and acquired new ones as needed

1995-1999 Owner

S and R Janitorial Services, Inc.

• Successfully owned and operated an environmental services business that

provided detailed cleaning services to commercial markets

• Managed all financial responsibilities associated with payables and receivables

• Managed scheduling and allocation of labor

• Evaluated the cleaning needs of prospective customers and prepared cost

estimates associated with those needs

1995 Assistant Director of Environmental Services

Hospital Housekeeping Systems

• Successfully managed the daily activities of 50+ environmental services

employees in a healthcare environment

• Successfully managed monthly budgeting of wages and supplies

• Built and maintained positive relationships with doctors, hospital administrators

and hospital employees at all levels

1992 – 1995 Operations Manager

Angel and Angel

• Successfully began career as a sales representative for restaurant and janitorial

supplies

• Successfully increased sales territory by 25%

• Developed an employee incentive program which successfully improved

customer sales and satisfaction

• Successfully reduced late deliveries from 10% to 1%

1991-1992 Statement Analyst/Trust Operations

AmSouth Bank

• Proofread trust account statements prior to sending to customers

• Corrected errors in calculation

• Supervised routing of statements

EDUCATION

1989 Bachelor of Arts in Political Science

University of South Alabama

Mobile, AL



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