Sheltina Smith

**** ***** **** ******, ************, PA 19146, Home: 267-***-****, acpvq1@r.postjobfree.com

Skills and Professional Training Knowledge of Microsoft Office & WordPerfect

Type 65 (wpm) / Data Entry Switchboard Operator Excellent Leadership Ability

Dynamic Interpersonal Skills Filing/Faxing/Photocopying ICD-9/CPT Coding

Work Experience

Tierrah’s Wonderland & Learning Academy

After School Aid, June 2013 – December 2013 Philadelphia, PA

Provide care and guidance to infants and school aged children in an after school program setting.

Powell Creative Kids

After School Aid, February – August 2012 Philadelphia, PA

I planned and implemented activities and programs for youth in the after school program. Assist with completion daily homework assignments. Assist with the procurement of snack supplies and other materials needed for the program as requested by your supervisor. Follow policy, procedure and state law.

Mental Health Association of Southeastern Pennsylvania

File Clerk, November 2011 to December 2011 Philadelphia, PA

Responsible for filing, retrieving and reconciling company information. Also performs clerical duties as required.

Data Processor, Elwyn Seeds Philadelphia, PA

Data Analyst, September 2010 to March 2011

Responsible for performing operational support duties for the data processing department. Ensures that all Data Processing functions operate effectively and efficiently; performs daily operations which support functions of core processing system(s), including computer operation, sorting, and other support roles.

Pennsylvania Department of Public Welfare Philadelphia, PA

Clerk Typist II, September 2001-January 2008

Provided clerical support for caseworkers, typed information, input data, opened and distributed mail, and various correspondences, maintain records and answered multi-line phone system, assisting recipients resolve health and life issues via the phone, worked at the district’s front desk, copied documentation, give instruction on application preparation and informed caseworkers when appointments arrived.

Internal Revenue Service Philadelphia, PA

Clerical Level I, July 1986-May 1992; Clerical Level II, July 1992-November 1997

Responsible for assisting tax examiners, ensuring proper workflow of other clerical workers, trained

clerical workers, typing, handled customer telephone questions and complaints, mailed and typed IRS

correspondence, filing, answered phones, substitute secretary for Section Chief.

Other Employment:

Mercy Health Plan, Vertexer, August 1997-November 2000

PNC Bank, Data Entry Clerk, November 2000-May 2001

Education

Thompson Institute, Philadelphia, PA

Medical Office Management Skills Assessment Certificate 2008

South Philadelphia High School, Philadelphia, PA 1985