Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Los Angeles, CA
Salary:
75000
Posted:
May 26, 2015

Contact this candidate

Resume:

DSH Facilities and Office Operations

Manager

Service-focused / Experienced / Strategic-thinker /

Leader

D. Scott Haynes

acpvo2@r.postjobfree.com

Primary Skills

linkedin.com/in/dscotthaynes

Expert at full-scale global facilities operations including

310-***-****

office moves, space planning, warehousing,

maintenance & mailroom operations for companies of

all backgrounds & sizes

Innovative and strategic sourcing and vendor

management

Highly trained at creating efficiencies and streamlining

all service processes

Managed facilities operations for companies such as

A&E, IAC, Walt Disney Studios and PwC; specializing

in creating strategy, synchronizing teams, innovative

thinking and hands-on operations.

Experience

Project Manager – Contract 2014

Metacloud - Pasadena, CA

Metacloud (recently acquired by Cisco) is a privatized large-

scale cloud management startup.

Achievements:

• Project manager for Austin office build-out

• Created a facilities vendor management procedure

• Created and implemented an inventory system for supplies

• Created a plan for managing space utilization

• Created a procedure for prioritizing facilities repairs

Senior Site Manager 2012-2014

Canon Business Process Services -Thousand

Oaks, CA (Amgen campus)

Canon Business Process Services (formerly Oce Business

Services) provides management of office services for large

corporations.

Achievements:

• Created best practices manual for mailroom operations

• Increased overall campus customer satisfaction with mail

delivery

• Identified and promoted key team members to increase

efficiency and employee development

1

DSH Experience cont’d

Move Operations Manager (2013 -2014)/Supervisor

D. Scott Haynes (2012-2011)

Walt Disney Studios - Burbank, CA

acpvo2@r.postjobfree.com

Walt Disney Studios is a global entertainment corporation.

linkedin.com/in/dscotthaynes

310-***-****

Achievements:

• Created best practices manual for operations department

• Decreased overall union overtime by over $100k per

quarter by streamlining work procedures

• Identified and promoted key team members to increase

efficiency and employee development

Facilities Manager 2007-2008

A&E Television Network - New York, NY

A&E Television Network is a global cable content provider.

Achievements:

• Created best practices manual for operations department

• Streamlined office machinery vendor RFPs

• Revamped company-wide voice mail system

• Oversaw facilities and operations staff in three cities

East Coast Operations Manager 2005-2007

IAC - New York, NY

IAC (InterActive Corp) parent company, owned by Barry

Diller, with Match.com, The Daily Beast, CitySearch, etc.

under its umbrella.

Achievements:

• Created best practices manual for operations department

• Spearheaded the concierge service for all business units

• Managed a multi-location move into the Frank Gehry

headquarters

• Oversaw mail operations, vendor RFPs, special events,

reception and engineering

Education

John Jay College

Criminal Justice

Santa Monica College

Logistics & Supply Chain Management

Honorable Discharge – Army National Guard

Special Notations:

Member of IFMA, Six Sigma Certified, fluent in MS Office,

construction experience

2



Contact this candidate