Manish Pareek

Alpharetta, GA *****

E mail:acpvjr@r.postjobfree.com Phone : 480-***-**** (M), 770-***-**** (H)

KEY CAREER & COMPETENCY SUMMARY

Over 20 years of Business / IT experience in areas of Project/Program Management, IT Delivery Management,

Business transformation initiatives, Pre Sale/Proposal support, Business Function Analysis, Process assessment,

managing Solution Development and Support, Client requirement assessment, recommendations, and presentations in

CRM & ERP packages like SalesForce, MS CRM Dynamics, SAP R/3, Siebel, Oracle Sales Cloud and other Web

based products etc in a vast array of industries and Application Platforms and process consulting in multiple delivery

environments including offshore, on shore and near shore.

Key competencies includes Hands on in all project / Program management disciplines ( PMBOK) Full Life Cycle

Management Waterfall/Agile/Scrum/SDLC; Project Charter/scope Management; Team Leadership; Solution

Management; Process Improvement/ Business Transformation; Virtual Team Management; Cost & Budget

Management; Planning & Prioritization; Stakeholder Management; Functional analysis; Multiple Vendor Management;

Test strategy; Change Management/Training; Pre sales Consulting; Business Technology Integration

Demonstrated/Led/coordinated developing applicable methodologies, approaches, points of view, thought leadership

and roadmaps to differentiate our client in the CRM/ERP, Cloud, Integration technologies.

Partnered operationally with cross functional/matrix teams such as client engagement, Data & technology architecture,

Infrastructure, Support teams and other key contacts from various Business and IT organizations for successful

Program deployment and support transition. Worked directly with IT Leadership to develop business plans and

roadmaps for functional/technical areas with ability to Influence direction and balance challenging trade offs between

scope, time, and budget of a project/Program.

KNOWLEDGE SET

CPG and retail, Energy, Telecom, Oil & Gas, Services, Hi tech, Pharmaceuticals

Industry

Process Project/Program Management ( SDLC/AGILE), Business process analysis, IT Delivery

Management, Pre sales, Business Assessment, team collaboration, System integrations,

Competencies

Application Management, Client relationship

Products Siebel, SAP R/3, MS Dynamics CRM, SalesForce.com, Actuate Reports 8.0,

Oracle Sales Cloud

Platform Mobile CRM implementation on iPad, CRM Online ( Cloud based)

Other technologies Middleware such as Web methods, SOA, Oracle/SQL server, ETL, SSIS, Web

Services, Flex UI, A Mind framework for OM

PROFESSIONAL SUMMARY

Project/Program Management

Practitioner in all aspects of Project/Program Management in the knowledge areas of budgeting/costing, Risk

Management, Planning, Estimating, Reporting, communication, quality, monitoring and controlling.

Managed broad aspects of Project/Program management such as Defining Project Organization Structure,

Creating Project Governance Framework, Service Propositions, Program/Project Scoping, Sizing, Effort

Estimation, Forecasting, Planning and Scheduling; Managing Project deliverable Quality and Program, Project

and Operation Risks

Demonstrated quality project/program execution and delivery by successfully monitoring project/program team

economics, performance, budget scope, timing, and resources .

Highly experienced in oversees all Project/Program management activities associated with Solution Delivery

Management, which includes project oversight, proactive performance monitoring, financials, staffing, SDLC

compliance, and realization of expected value across functional/technical area teams.

Proven skills in quality project standards are met as prescribed by IT Services through the effective

implementation or use of approved processes, methodologies and deliverables.

Maintained strong focus on Customer Satisfaction by delivering exceptional project performance and

predictable and repeatable project results.

Responsible for managing vendors, Internal teams, scheduling deliverables, resource acquisition and

management, implement project governance methodologies, managing work plan, release management,

Project estimation, reporting to senior management, prototyping, resource forecasting etc.

Managed and coordinated all Project deliverables as per PMI and client Project Life Cycle standards

for all the project stages of Conception, Define/Business Blueprint, Realization Design, realization Construct,

Realization testing, Final preparation and Go Live such as Architecture Assessment, DR plan, Master Test

Strategy, Project Charter, RIC Management plan, Communication Plan, MPP Work Plan, Peer reviews,

Capital expenditure plan ( Capex or business case), Data Assessment, Operation support plan, Release

plan, Change control, Technical design, Test reports, Status reports, Training strategy etc

Change and transition Management to Business and Operations team

IT Delivery Management

Highly experienced in leading large and highly complex ERP/CRM implementation projects with labor budgets

ranging from $1 8M and up to 40 project staff members.

Proven track record that demonstrates the successful implementation of large scale, cross functional, and

strategic project initiatives in various project delivery mode of SDLC, Agile, Offshore/onsite model, IT support,

Multi country and lingual set up etc.

Adept in applying business processes with technology offerings and managing CRM/ERP projects from

ideation to implementation phase.

Multi year program and project implementation planning incorporating strategic priorities, implementation

capabilities and realization of implementation synergies.

Collaborated with business stakeholders to assess new requests or technology needs, formulated business

cases, prioritized projects, identified potentially impacted systems, gathered OOM, final estimates and worked

with PMO and Demand Management team to prioritize for deployment pipeline

Solution/Architecture Management, Business Transformation consulting

Experienced in leading business transformation initiatives such as CRM implementation analysis, Technical

debt analysis, Order Management orchestration, Gap analysis, etc.

Experience in Implementing Mobile/iOS solutions for CRM packages

Involved in project conceptualization, Solution initiatives, Project idea generation (solution or requirement or

architecture driven) CRM implementation assessment( Implementation health check), Order process

orchestration, Product and pricing process revamp, application performance Management, Upgrade

assessment, Social CRM, proposals for Managed services model, production support model, Siebel Loyalty,

Reduce Technical debt,,

Various CRM assessments such as CRM roadmap, Improved application practices, Upgrade etc and

presentation of their findings

Client Management

Facilitated varied client presentations like proposals, Assessment, project status, project analysis and

approach etc

Establishing and building client relationships

Demonstrated communications skills including experience with executive level and group presentations and

interactions.

Skillful in dealing with various levels of project and client team like Release management, QA, System

operations, DBA, Client business leads, Solution Architecture, BA, Cross development teams, end users,

Production support teams etc to ensure seamless delivery of major project enhancements.

Functional/Packaged product implementation

More than 12 years of CRM Project/Program Management, Application assessment, Development

management, Integration and Implementation management experience on SAP R/3, Siebel, MS CRM

Dynamics 2013, SalesForce.

Adept in embracing new functionalities, technologies, process to ensure continuous improvement in meeting

client future needs.

Process consulting

Experienced in handling consulting assignment for various process improvements and implementation of

TQM/BPR process to numerous manufacturing and service industries

SOFT WORK SKILLS:

1. Extremely well organized and detail oriented

2. Analytical thinking

3. Issue or proposition Management with tenacity

4. Management of disparate teams across multiple threads of work

5. Ability to generate good understanding of Application technology projects and deliverables

6. Quality and process Consulting experience across multiple industries

EMPLOYMENT HISTORY

Company Role Period

Cognizant Technology Solutions, Sr Manager CRM

July 2006 –Present

USA Projects

L & T Infotech Ltd, USA Technical Manager Oct’03 – June’06

Project Lead Sept’02 – Oct’03

Accenture Services, India

Birlasoft Ltd, India Sr System Manager Dec’01 – Sept’02

System Analyst May’01 – Nov’01

ACES International, USA

APTECH Ltd, India Sr Project Manager – May’95 – April’01

ERP

Institute Of Directors/ Quality Asst Manager – Sept’93 – May’95

Marketing

Management International, India

Cognizant Technology Solutions, USA

Responsible for managing projects/Programs in the areas of CRM packages such as SalesForce, MS Dynamics CRM,

Siebel etc, Resource management, Support new business initiatives.

L & T Infotech Ltd, USA

Responsible for managing technical project such as CRM upgrade, application performance initiatives, introduction of

new pricing product Vendavo

Accenture Services, India

Responsible for managing CRM projects in newly introduced Onsite Offshore model

Birlasoft Ltd, India

Responsible for managing CRM support projects, support new business initiatives such as integration project with

WebMethods; initial business/system analysis

ACES International, USA

Responsible for system analysis and design

APTECH Ltd, India

Responsible for Managing SAP R/3 projects, Resource management, Support new business initiatives, Lead regional

consulting practice

Institute of Directors/ Quality Management International, India

Manage world events related to Quality Management

EDUCATION

Master in Business Administration

Master of Science

Bachelor of Science

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