SANDY MASCHAN

*** **. ***** *****

Ward, CO *****

858-***-****

acpvf4@r.postjobfree.com

THOUGHT DOCUMENTER and THOUGHT IMPLEMENTATION FACILITATOR

Extensive experience in Analyst and Consultant roles delivering complex, on-time, high-quality enterprise solutions that

have met or exceeded customers’ satisfaction. I bring depth of experience and a proven track record of documenting and

delivering Thought Leaders' ideas into successful deployments across technically challenging environments. Irrespective

of the title - Business or Systems Analyst, Program or Project Manager, or Solutions Designer - I will step in and guide the

project to success by communicating the Right Information to the Right People at the Right Time. I am thorough,

engaging, and highly credible, and I manage the myriad details while holding a holistic overview of the environment and

goals.

My domain experience spans Telecommunications, Healthcare, Point-of-Sale, Security, Financial and Desktop

environments.

EXPERIENCE

• Business, Systems & Requirements Analyst; Solution Designer; and Product Engineer roles, > 10 years

• Consulting and customer/stakeholder management, > 10 years

• Elicitation, documentation and formal management of business and technical requirements, > 15 years

• Technical documentation (Functional Specifications, Test Strategy/Planning, UML, Network Topology), > 15 years

• UML Modeling, Requirements Management, MS Office, Defect Tracking and Versioning tools, > 20 years

• Systems Deployment and Implementation, > 7 years

• Software development lifecycle (SDLC) best practices and process mentoring, > 20 years

• Technical training and associated curriculum development (for both Client and Train-the-Trainer audiences), > 7 years

• JAD facilitation and project leadership across internal teams, external customers, and senior management, > 10 years

• SOA, Web Services and API development and documentation, > 7 years

• User experience and improvement assessment, design and collaboration, > 10 years

• Project planning, task management, resource allocation and risk assessment, > 15 years

• Extensive test design, test execution and Quality Assurance Management, > 10 years

• Database analysis, technical documentation and coding, > 7 years

TECHNICAL SUMMARY

Disciplines: Consulting, Systems Analysis/Engineering, Database Analysis, QA Management,

Requirements Management, Project Management, Technical Training, Software

Coding, Technical Documentation, SDLC/Process Development and Evangelizing

Methodologies: Agile/Iterative/Scrum, Waterfall, Rational Unified Process

Languages/Networking: Relational Databases, SQL, C/C++, SOA, Networking Protocols, XML, JSON, HTML

Application Software: Tibco Business Studio (Modeling), DOORS and CaliberRM (Requirements

Management), HP Quality Center (Defect Management),MS Office, MS Visio, MS

Project

Development/Database SQL Server, MySQL, SoapUI, WireShark, JIRA, Confluence, Perforce, Windows, OS

Tools and Environments: X, Linux

PROFESSIONAL HISTORY

Perficient April 2013 – September 2014

Senior Business Consultant

Perficient is a national consulting firm delivering technical solutions for mid-large organizations.

• Client: barometerIT – Developed training curriculum and trained/mentored users on implementation of client’s SaaS enterprise portfolio

management and reporting platform.

• Client: Blue Shield of California – Technical consulting for the migration of the client’s member portal to a WebSphere / DataPower

environment. Collaborated with client to elicit and develop robust business requirements, authored technical documentation, managed

requirements traceability and supported all development and testing teams.

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SANDY MASCHAN

Comcast Communications, Denver, CO & Philadelphia, PA January 2012 –

December 2012

Senior Solution Designer (Contractor – TechLink Systems)

Comcast is a national provider of communications and entertainment services.

• Designed and authored system requirements (Use Cases, UML Models) for the creation of custom APIs for partner vendors to directly

access internal customer data and provide more efficient technical support.

• Led JADs with business, architects, system SMEs and QA to craft optimal solutions and resolve logic/data challenges from external

systems during development.

• Performed project management activities on sub-projects, including resource scheduling, coordinating data and testing activities with

external systems/teams and driving to the on-time completion of milestones.

Qwest/CenturyLink, Denver, CO October 2010 – July 2011

Lead System Engineer (Contractor – Access Data Consulting Corp.)

Qwest (subsequently acquired by CenturyLink) is a national telecommunications provider.

• Supported High-Speed Internet business unit by bringing to market new features and products in support of millions of broadband users

across mass markets, wholesale and large business units.

• Interfaced with business owners and technical leads from many dozens of systems to understand, vet and formally document the changes

required to deploy new requests across all ordering systems.

• Identified resource constraints and planned around them to ensure robust, on-time product delivery.

Cricket Communications, San Diego, CA / Denver, COAugust 2008 – March 2010

Senior Systems Analyst

Cricket Communications is a mobile phone service provider.

• Led the user-interaction and database analysis, design, documentation and implementation for the new, nationwide Point-of-Sale system.

• Collaborated with business, architectural, database and user interaction teams to document and design new functionality.

• Created detailed system requirements documentation using DOORS requirements management system and reusable technical process flows

generated with Tibco’s Business Studio modeling tool.

P2 Solutions, Richardson, TX November 2007 – May 2008

Consultant

P2 Solutions was a Systems Integrator for security-related products.

• Implementation consultant to organizations deploying Websense Internet-filtering software.

• Most significant and successful implementation was a worldwide upgrade for an IBM-hosted and managed customer with a configuration

of over 100 interdependent components distributed globally. This extremely high profile, complex, multi-million dollar deployment was

successfully executed and met 100% of schedule, functionality and customer satisfaction expectations.

Websense, San Diego, CA September 2001 – December 2006

Lead Product Engineer

Websense makes web-filtering and desktop security software for protecting and controlling IT resources.

• Collaborated with Product Management to refine product definition.

• Authored technical specification documents that served as the primary basis for all detailed design documents, test plans and end-user

documentation. Assisted in project planning to ensure on time deployment.

• Consistently led highly successful, technically complex implementations of new system features.

• Participated in on-site customer implementations, domestic and international, bringing resolution to challenging issues and gathering real-

world usage data for future releases.

District Attorney of San Diego County, San Diego, CA 1999 – 2001

(Contractor, Stellcom Technologies)

Bureau of Child Support and Enforcement project that increased parental support payments ten-fold.

• Managed a ten-person QA team of subject matter experts in testing an n-tier application.

• Verified logic and execution of end-of-day batch processing by writing and executing an extensive collection of SQL Server stored

procedures, resulting in 100% accurate processing of claims and the prevention of inappropriately initiated legal actions.

EDUCATION

Bachelor of Science, Botany: Colorado State University, Ft. Collins, Colorado

UCSD Extension, La Jolla, CA: C Programming (Beginning & Advanced); Algorithms / Data Structures in C

Mesa College, San Diego, CA: C Programming

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SANDY MASCHAN

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