Travis Hilliard

**** * ******* **

Raleigh, NC **610

919-***-****

acpvey@r.postjobfree.com

SKILLS Strong organizational, skills conflict, resolution creative, problem solver,

excellent communications skills, MS Windows proficient, problem

Solver fast, learner courteous, demeanor strong, and client relations

PROFESSIONAL EXPERIENCE

Stock Building Supply Customer Service Coordinator, Raleigh North Carolina

● Confer with customers by telephone or in person to provide

May 2012 – Present

information about products or services, take or enter orders, cancel

accounts, or obtain details of complaints.

● Check to ensure that appropriate changes were made to resolve

customers’ problems.

● Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or

adjusting bills.

● Complete contract forms, prepare change of address records, or

issue service discontinuance orders, using computers.

AAA Car Care Center Service Adviser / Technician, Raleigh North Carolina

● Collect cash payments from customers and make change or charge

February 2009 – May

2012 purchases to customers' credit cards and provide customers with

receipts.

● Prepare daily reports of fuel, oil, and accessory sales.

● Maintain customer records and follow up periodically with

telephone, mail, or personal reminders of services due.

● Sell and install accessories, such as batteries, windshield wiper

blades, fan belts, bulbs, or headlamps.

● Perform minor repairs, such as adjusting brakes, replacing spark

plugs, or changing engine oil or filters.

The Window Pros Manager, Raleigh North Carolina

● Resolve customer complaints regarding sales and service.

May 2008 –

● Plan and direct staffing, training, and performance evaluations to

September 2009

develop and control sales and service programs.

● Review operational records and reports to project sales and

determine profitability.

● Direct, coordinate, and review activities in sales and service

accounting and

● Record keeping, and in receiving and shipping operations.

● Represent company at trade association meetings to promote

products.

Game World INC. Manager, Raleigh North Carolina

● Supervise the activities of workers engaged in receiving, storing,

April 2005 – May 2008

testing, and shipping products or materials.

● Issue shipping instructions and provide routing information to

ensure that delivery times and locations are coordinated.

● Review invoices, work orders, consumption reports, or demand

forecasts to estimate peak delivery periods and to issue work

assignments.

● Confer with department heads to coordinate warehouse activities,

such as production, sales, records control, or purchasing.

● Respond to customers' or shippers' questions and complaints

regarding storage and distribution services.

● Track and trace goods while they are in route to their destinations,

expediting orders when necessary.

● Arrange for necessary shipping documentation and contact customs

officials to effect release of shipments.

● Arrange for storage facilities when required.

National Tire & Service Adviser, Raleigh North Carolina

● Maintain customer records and follow up periodically with

Battery

telephone, mail, or rsonal reminders of services due.

August 2002 – April pe

2005 ● Order stock and price and shelve incoming goods.

● Perform minor repairs, such as adjusting brakes, replacing spark

plugs, or changing engine oil or filters.

● Confer with customers by telephone or in person to provide

information about products or services, take or enter orders, cancel

accounts, or obtain details of complaints.

● Keep records of customer interactions or transactions, recording

details of inquiries, complaints, or comments, as well as actions

taken.

● Determine charges for services requested, collect deposits or

payments, or arrange for billing.

● Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or

adjusting bills.

● Solicit sales of new or additional services or products.

EDUCATION

North Edgecombe High School High School Diploma

June 2008

Greensboro College Completed coursework towards Graphic Design

January 2002

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