Alex A. Ruiz

* ***. ******* **. *********** City

Mobile phone : 0918.607.9100

Email add: acpvch@r.postjobfree.com

Objective:

I would like to obtain a position that utilizes and further develops each of

my skills and to develop excellent customer relations and will allow me to work my way

up into a place of more responsibility.

Skills:

Computer literate can communicate in English and Skilled in Auto

mechanic industry.

Work Experiences:

Call Center Agent, COMCAST Account

September 3, 2012 up to the present

StarTek, Inc. SM Cyberone Building 69 Jupiter Street, Makati, City,

Setting up of tools and Apps that are needed to process and send email requests if needed

to particular Carrier such as AT&T, Verizon, SPRINT and alike to complete my daily

tasks:

Helped the Comcast’ Customers solved their Internet and Telephone connection

issues as quickly and as professional as I can.

Make sure the commitments I made to my customers are met by proper

scheduling and appointments as far as Tech visit, checking and inspections of the

reported units.

Meets my Daily quota on the number of customers attended without

compromising the quality of my services and the service provider, Comcast.

Team Lead / Supervisor / Executive driver

Year 2003 to 2011

Transportation department

ePerformax Contact Centers Corp

2F BPI Buendia Center, Sen Gil Puyat Avenune Makati City

My task was to handle the transportation team and facilities concern such as

repairs and maintenance of company vehicles.

I personally took care of the of the renewal/ annual registration of Company

vehicles

As a Team leader of the Transportation department, I am responsible of the

Executives and clients on their everyday itineraries.

I replied to transportation requests via email and answered inquiries related to

land transfers, driver’s routes and proper scheduling as far as dispatching is

concern.

I dispatched my co-drivers base on the requests of the clients and of the

Executives accordingly and responsibly.

I am also responsible of the driver’s everyday schedule including shifting

schedules to be submitted to Payroll department every 15th and 30th of the month.

I am assigned to work as the Executive Driver for the President of the company,

VIPs, expats and Clients of ePerformax Contact Centers Corp.

I worked 24/7 on call if necessary to attend all the issues concerning

transportation especially during bad weather and critical work week.

Hotel Chauffeur

Year 2001 to 2003

Nissan Rent a Car

Pasong Tamo Extension Makati

As a chauffeur of the known Hotels in Metro Manila, my job was to assist and

upscale clients and famous people to their desired destination.

Account Manager

Year 1999 to 2000

Digital Telecommunications Philippines Inc.

Digitel Building (District Office), Aguinaldo Highway, Palico, Imus, Cavite

An account manager has a set of goal that establishes and develops long term

relationship.

I seek and identify new business opportunity by initiating good communication

and offer great deals with my Customers and my Decision makers.

I evaluate the needs of my customers and convincingly proposed the best services

that Digitel can offer.

I am highly trainable that I am able to meet the set measures expected from me.

Sales Executive

Year 1996 to 1998

Daewoo Phil’s

My role being a sales executive is to find prospective customers to sell Daewoo and

Chrysler Cars and Jeep Cherokee

To make a SALE, I evaluate first my customer’s need.

I gave advises and offer vehicles that will fit their life style and demands.

I am a Customer Oriented employee that I am willing to demonstrate all the car’s

features in a professional and comprehensible way even if I get sell or not.

As far as car financing is Concern. I work on the financial abilities of my

Customers in able to help them further.

Education and Training:

1994 – System Technology Institute 2 years COBOL Programming

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