RACHNA GURJAR

H.No.- **B, Sector ** A

Chandigarh

Cell: 978*******

Email: acpvba@r.postjobfree.com

CAREER FOCUS

To work in a challenging and dynamic environment which can give opportunity t o use my knowledge

and experience to assist through hard work using my administrative skills to do some value addition not

only for the organization but also to enhance my value to keep me move ahead as a better person in life

and career.

STRENGHT

Well organized Positive Attitude

Team leadership Meticulous

Quick learner and Good working ability Hard working

Verbal Communication Skills Honest

EDUCATIONAL QUALIFICATION

12th through Haryana Board.

10th through Haryana Board

Bachelors in Science (Non- Medical) from IGNOU.

Pursuing MBA from IGNOU.

PROFESSIONAL QUALIFICATION

Diploma in Aviation, Hospitality and Travel Management from Saint Flight Worldwide

Education Pvt. Ltd., Sector 34 – A, Chandigarh.

.

PROFESSIONAL TRAINING

IndustrialTraining from Hotel Chandigarh Beckons (Three star hotel).

SUMMARY OF SKILLS

More than five years of progressive experience in handling customers

Proficient in both oral and written communication skills

Effective organizational and time management skills

Planning, problem solving, promoting and marketing the business.

Skilled in building and maintaining good relationship with customers

Multi-tasking with ability to work under pressure

Patience, enthusiastic with excellent administrative skills

Ability to perform tasks under minimal supervision

Managing budgets, statistical and financial records.

COMPUTER KNOWLEDGE

Familiar with various computer applications like IDS, PROLOGIC FIRST, OPERA 5, Microsoft

word, Excel, Power point,Outlookand the nternet

JOB PROFILE

Vision for grow the business, what is the position of the organization that need to forecast

on potential base, and work out the target how can reach. Then after, customer service

and care.

Handles the guest registration process and the assisting of guests with any requests they

make.

Responsible for proper key control and other security measures.

Keep records of room availability and guests accounts.

Computes bill, collects payment.

Maintains the desired levels of quality assurance ratings, including guest comment cards,

accounting audit and inspection scores.

Analyze work flow and assignments to ensure operations run efficiently.

Assigned the tasks of handling front desk and ensured cleanliness of the area

Handled the responsibilities of ensuring that all the queries and complaints of customer

are promptly attended

Performed the tasks of reporting to the senior manager in case of critical problems

Responsible for maintaining Company confidential records

Petty cash transactions

I amresponsible for directly reporting to the Front Office Manager and General Manger, I

also took care of all the bookings that were made through e-mail or phone.

Responsible for all VIP & VVIP movements in the hotel.

Skilled in sending emails, letters, memos and supervise other official activities.

Communication of messages, using judgment calls regarding nature of business and

urgency of situation.

Assisting the office maintenance team in organization and repair of office equipment.

Prepared reports of the daily activities of the organization when required

Performs the tasks of responding to the queries and request of guests and clients.

Handles the responsibilities of managing guest relation activities of the organization

Coordinates with the request of guest to other departments.

Responds as well as solves different complaints of guest.

WORK EXPERIENCE

Presently working with Hotel Ramada Plaza Chnadigarh.

Worked with Hotel Taj Chandigarh. (5* hotel)

Worked as Front Office Executive( Pre-Opening team ) at The Lalit Chandigarh (5*

deluxe hotel) from March 2013 to March 2014.

Worked on Deputations in different Lalit properties in all over India.

Worded as Guest Relation Executive at Hotel ThePiccadily, Chandigarh (four star hotel)

from jan, 2009 to feb. 2013.

Worked as Front Office Associate at Hotel Mountview (five star hotel), Chandigarh from

July 2008 to Jan., 2009.

AWARDS AND HONOURS

Appreciation letter from Hotel Chandigarh Beckons.

Appreciation letter from Saint Flight Institute.

Appreciation letter from Rotary Club.

HOBBY

Social Networking and Playing Badminton

PERSONAL DETAILS

Name RachnaGurjar

Father’s Name Dr. JaiSingh

Date of Birth 08 june 1984

Nationality Indian

Gender Female

Marital Status Single

Language Known Hindi, English & Punjabi

DECLERATION

I hereby declare that the above information is true and correct to the best of my knowledge and belief .

Date: RachnaGurjar

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