Teresa Thompson

*** **** *** **** *

Fox Lake IL 60020

815-***-****

acpv6t@r.postjobfree.com

Professional Summary

. Experienced support professional with over a decade of versatile work

experience within healthcare, retail, and energy industries

. Experience functioning as a liaison cross departmentally ensuring

project schedules are on track and deadlines are met

. Tech savvy professional proficient with Microsoft Word, PowerPoint,

Excel, Outlook, Access, Cognos, CS Pro/ Navigator, Talisma, Longbow,

Citrix, VV Check, Remedy, and Lotus Notes

. Possesses working knowledge and hands on experience with FDA

regulations and guidelines

Professional Experience

Direct Energy - Buffalo Grove IL 07/2014 - 12/2014

Claim Representative

. Handled intake of home owner information to file claims on their

behalf.

. Followed up on claims with home owners, and subcontractors.

. Troubleshot unique situations an expedited issues on the customers'

behalf.

. Guided home owners in filing claims online.

. Maintained goals and exceeded expectations.

Parexel - Deerfield IL 01/2014 - 05/2014

Database Support Consultant

. Researched changes to be made in tracking system to various clinical

trials.

. Investigated and made data changes to database.

. Determined changes by reading database writes.

. Executed changes to database.

. Assisted internal and external clients in problem solving, and trouble

shooting.

. .

Abbott - Waukegan, IL 03/2013 - 06/2013

Project Manager Assistant (Contract)

. Manipulated and updated data in Excel and Access.

. Coordinated device placements from selection to delivery.

. Collaborated on teams developing SOPs dealing with FDA regulations and

guidelines.

. Functioned as liaison to sales, technicians, and clients.

. Involved and informed internal clients of processes.

. Troubleshot escalated projects and was involved with project

management activities.

Abbott - Waukegan IL 10/2012 - 12/2012

Scheduler (Contract)

. Scheduled appointments via e-mail requests and phone.

. Met or exceeded goal of 100 + appointments a week.

. Sold upgrades to internal clients and kept track of progress.

Explained procedures to clients and prep for upgrades

Aon Hewitt - Lincolnshire IL 06/2011 - 10/2012

Financial Customer Service Consultant (Contract)

. Confirmed and scheduled appointments, checked personal data and

prepared participants.

. Entered data in Excel, recorded prescription drug lists, dosages and

frequency.

. Transferred calls, created research tickets, and attended training

sessions.

. Conducted pre-sell for insurance agents and secure appointments.

. Performed daily data entry, solved complex problems followed up to

resolved customer issues, executed loans, withdrawals, and

distributions.

. Counseled participants on documents for hardship withdrawals as well

as assisting participants in navigating website.

. Completed training in top 2% of class, average adherence at 95% or

above, phone occupancy at 80% or above, selected for multiple call

representations in client co-monitoring.

Outlook Window Fashions - Gurnee IL 08/2002 - 05/2008

Coordinator

. Created and managed Excel spreadsheets as well as data entry via Word,

determined solutions for customer care.

. Collaborated with departments to determine a solution date.

. Interpreted department communication issues and worked with department

heads to facilitate client satisfaction.

. Specialized in escalated customer service issues maintaining customer

loyalty.

. Trained support staff in department procedure, company policy, and

client satisfaction, liaison to a sales staff of 15+.

. Followed up on all ongoing repairs and remakes, informing client of

progress.

Education

GED

Pursuing Associates of Arts College of Lake County

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