Ryan Hall

**** * ***** ** *** ***

Allentown, Pa 18109

610-***-****

acpv0i@r.postjobfree.com

Summary of Qualifications

Creative, analytical, innovative, resourceful, problem solver with high attention to detail

Goal-oriented professional with a strong desire to excel

Leader with productive and efficient work habits without supervision

Self-motivator always striving for excellence in work quality

Highly developed communication skills (written & oral)

Experience

Experienced in Data Analysis, Business Admin, Customer Service, Sales and Marketing, IT, Project management, Finance/Investing, and understanding business models.

Experienced with Windows and Linux OS, Microsoft Software (Excel, PowerPoint, Access, etc…), Visual Studio 2013, NetBeans, VM’s (MS Server 2012, Ubuntu, backtrack 5) and learning new software quickly. Experience coding C#, C++, Java, HTML, PHP, JQuery, Java Script, AJAX, SQL and learning new coding languages quickly.

Education

Bachelor of Science June, 2008- August, 2013

Cedar Crest College at Allentown, PA

Major: Business Administration

Major: Computer Information Systems

Over all GPA: 3.7345

Honors: Magna Cum Laude

Award: Who's Who Among Colleges & Universities 2013

Relevant Employment History

IT Consultant October 2014-Current

Amateur Athlete Skate Shop

Manage and build WordPress website

Continually monitor website security and updates

Helpdesk support for Windows OS computer – Hardware and Software

Assist with Marketing strategies through Facebook, Instagram, and Website

Tech Wiz Consulting September 2013- Current

Resolve Home PC issues through troubleshooting

Registry cleaning, Virus and Malware cleaning, updating/installing protection, updating hardware as needed, and creating restore points for

Educating users on best practices and training for proper use

Setup Home Networks, Printers, PCs and other IT

Consistently provide one visit resolution

Tier 2 tech support (IT Cust. Service Rep- call center) February, 2007-June, 2010

T-Mobile

Performed troubleshooting on a daily basis

Assisted in creating troubleshooting flows

Developed PowerPoint presentations based on innovative ideas to further t-mobiles’ success including their forum based resource system used today

Enhanced customer service - “I appreciate the stellar service you are providing to our customers” (quoted from John Birrer Vice President of Customer Service Department at T-Mobile)

Self Employed 2000-2007

Computer work and general assistance

Assisting home pc users with computer issues, troubleshooting and repairing computer problems

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