Carissa Dianne S. Albino

*** *** ******, ********* **, Hoboken, New Jersey 07030

Mobile #: +1-201-***-****

Email: acpuza@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Years of outstanding customer service, leadership and communication skills

Able to build strong level of working relationships with co-workers, clients and

customers

Flexible, willing to be trained and learn new things

Highly organized with great attention to details

Bilingual: English and Filipino

WORK EXPERIENCES

12/18/2006 – 06/30/2013 Thomson Reuters (Corporate Services Associate/Event Content Analyst)

20 Building, Upper McKinley Road, Fort Bonifacio, Taguig, Philippines

Consistently maintained the accuracy, completeness and timeliness of financial

events database (StreetEvents) by proactive research, calls, and emails

Acted as support to other teams such as Help Desk Hotline, Soft chopping,

Webcast, Sales (via Client Education Program)

Shared my knowledge and skills by training teammates and new hires

Project handling (demonstration to other teams, website watcher tracking, etc)

04/05/2006 – 08/27/2006 Convergys Philippines (Fraud Analyst, JP Morgan Chase Credit Card)

Convergys 1, Ayala Avenue, Makati City, Philippines

Minimized bank lose by fraud detection and prevention

Identified cardholder’s identity by performing KYC procedures

06/01/2003 – 03/30/2006 City Council of Manila (Administrative Officer)

Room 229, 2/F City Hall, Manila, Philippines

Supervised City Hall Office and acted as coordinator at the District Office

Assisted our constituents to their financial and medical needs

Coordinated projects with the designated individuals

01/21/2003 – 05/29/2003 InfoNXX Philippines (Customer Service Representative)

11/F RCBC Plaza, Tower 2, Ayala corner Buendia, Makati City, Philippines

Provided excellent customer service by directing callers to their desired number for

Sprint and Verizon (US) and T-Mobile (UK)

Handled other services such as cinema venues and times, horoscope, lottery

results, sports results and directions

Consistent 100% accuracy scorer

EDUCATION

06/1998 – 03/2002 Philippine Christian University

Pedro Gil, Taft Avenue, Manila, Philippines

Bachelor of Science in Communication

06/1988 – 03/1998 Manila Cathedral School

Tayuman, Manila, Philippines

High School and Elementary Diploma

ON THE JOB TRAINING

11/2001 –12/2001 GMA Channel 7

Sa Dako Pa Roon – TV Production Assistant

CHARACTER REFERENCE

Emmalyn Stephens Thomson Reuters Taguig City, Philippines

+1-984-***-****

Senior ECA/Asst. Team Lead

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