aparham

** ******* *** *** *******, NC 919-***-**** acpuyh@r.postjobfree.com

Personal Statement

With each experience and title, I have consistently proven to be resourceful, versatile and resilient. I am creative, detail-oriented

and open to new opportunities. Years of experience in customer service and management have led me to your company.

Experience

Sheetz- October 2014- presently employed

• Customer service while running a register as well as well as engaging customers on the sales floor. Multiple hours

spent in the restaurant serving customized food orders as well as preparing customized drink orders.

Wal-Mart Department Manager

Raleigh, NC 2004-2014

• Managed customer orders and complaints.

• Supervised several associates

• Maintained department displays, features and seasonal projects.

Wal-Mart Cash Office Associate

Raleigh, NC 2002-2004

• Handled charge backs and credit card fraud with customers

• Ordered change and made deposits daily

• Counted down registers

• Balanced cash office several times a day

Wal-Mart Customer Service Manager

Raleigh, NC 2001-2002

• Supervised all cashiers

• Controlled money on front end of store

• Managed customer complaints and concerns

McDonalds-Assistant Manager

Garner, NC 1999-2001

• Oversaw operations of the store

• Controlled inventory on a monthly basis

• Handled ordering and finances of store

• Controlled labor based on store’s efficiency

• Handled scheduling conflicts and made weekly schedule

• Actively participated in the hiring/firing and training process of employees

McDonalds- Swing Manager

Garner, NC 1997-1999

• Responsible for opening and closing store

• Handled all operating procedures when manager on duty

• Moved up to Assistant and then Store Manager within 3 years.

Wake County School System

Fuquay-Varina, NC 1995-1997

• Planned daily nutritional menu

• Delegated tasks to other employees

• Provided nutritional meals to students and faculty

Skills

• Customer service

• Management

• Finance

• Inventory Control

• Excellent typing skills

• Efficient in POS systems

Page 2

• Scheduling

• Human Resources

Education

Williston High School, Williston, ND

References

Garnet Bass

• Wal-Mart Department Manager

• 919-***-****

Ashley Dreps-Eller

• Group Sales Manager Adventure Landing

• 919-***-****

Christina Parker

• Wal-Mart Assistant Manager

• 252-***-****

Page 3

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