Elie-Placide Irahoza ***-***

Dawes Rd

Toronto, ON M4B 2E5

Home: 647-***-****

Cell: 647-***-****

acpuxo@r.postjobfree.com

WORK TARGET: Bilingual Customer Service Representative /Administrative

Assistant

Experienced highly motivated seeking a challenging position as a Customer

Service Representative in a progressive environment providing

opportunities for growth and advancement, where I can utilize my

experience in customer service and acquired skills for becoming a

valuable team member.

PROFESSIONAL PROFILE

. Bilingual in F & E with more than 4 years experience

. Ability to work both individually and in a team environment

. Effective, accurate and problem solving with decision making skills

. Excellent written and verbal communication and interpersonal skills

. Demonstrated previous strong ability in providing quality customer

service

. Good computer skills along with analytical, organizational/time-

management skills

. High level of commitment to exceptional customer service and

relationship building

. Experience in a Call Centre/Telephone Sales working in a Customer

Service environment

. Ability to respond to adverse situations, e.g. systems problems/irate

customers/high volume

. Hard worker, responsible, honest, flexible, reliable and self-

motivated in a changing environment

WORK HISTORY

Bilingual Contact Centre Officer (Contract)

July 2014 - Oct 2014

TD Auto Finance, Toronto, Ontario

. Maintaining Exceptional customer service on loan borrowers

. Providing recommendations and suggestions for better decisions

. Answering clients' inquiries by phone, emails and address update

. Unlocking accounts, PIN reset and promoting using clients material

. Sending email to Team Leaders for further follow up by Administration

team

. Making outbound phone calls and educating clients on how to use self-

service

. Ensuring good relations are highly maintaining for both dealers and

loan borrowers

. Recording on each phone call's reason and quick problem resolution to

customers

. Making sure that all follow-ups and emails are completed at beyond

client's satisfaction

Bilingual Customer Service Representative (Contract) June

2012 - Sept 2012

AON Hewitt, Toronto, Ontario

. Excellent customer service on clients' benefits and pensions

. Answered clients' inquiries by phone, emails and address update

. Created workflows for further follow up by Administration team

. Unlocked accounts, PIN reset and promoted using clients material

. Made outbound phone calls and educated clients on how to use self-

service

. Made follow-up on workflows and by emails to ensure complete

satisfaction

. Made client records on phone calls and provided quick problem

resolution to customers

Elie-Placide Irahoza Page 2

Bilingual Helpdesk Representative

Dec 2010 - June 2011

Nielsen, Markham, Ontario

. Provided excellent customer service

. Provided technical support to customers

. Answering clients inquires by phone and emails

. Checked voicemail messages or checked the receiver system lines

. Made follow-up on memos and by emails to ensure complete satisfaction

Customer Service Representative Jan

2009 - July 2010

The Home Depot, Edmonton, Alberta

. Insuring excellent customer service

. Answering clients inquires by phone and emails

. Provided quotes of ordered products for customers

. Provided suggestions and orientations to customers when making orders

Customer Service Specialist Dec 2008 -

July 2010

Wal-Mart, Edmonton, Alberta

. Filled and arranging items on shelves

. Greeted customers and providing high quality of customer services

Bilingual Labour Market Researcher (Project) May 2008 - July 2008

Education Society of New Brunswick, Moncton, New Brunswick

. Conducted employer bilingual surveys by phone

. Cold call students, employers, employees and seniors

. Reviewed and analyze data from surveys using statistical software

. Prepared, write and present reports on findings on private citizens

information

. Invite and record participant comments or recommendations regarding

survey topic

. Recorded confidential information using management skills to compile

survey results

Researcher (Project) Jun 2007- Aug 2007

University of Moncton, Moncton, New Brunswick

. Cold call employers and private citizens to inform of study using

phone or fax

. Collected data, using methods such as interviews, questionnaires and

focus groups

. Invited and record confidential information, recommendations or

comments of participants

. Prepared, write and present reports on findings and made paper work on

exit surveys

. Conducted employer bilingual surveys on the evaluation and

marketability of graduate students of New Brunswick Community College

of Dieppe of Greater Moncton

EDUCATION

Bachelors' Degree of Business Administration - Management

Universit de Moncton, Moncton, New Brunswick

Sept 2005 - Aug 2008

Bachelor of Art (One year) French Department

St Thomas University, Fredericton, New Brunswick

Sept 2004 - July 2005

Business Management Certificate

Atlantic Business College, Fredericton, New Brunswick

Sept 2003 - June 2004

REFERENCES: Available upon request

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