MENAKA MALINI

Business Analyst

acpuv0@r.postjobfree.com

Phone: 602-***-****

Delta System & Software, Inc. Contact: Soyeb 972-***-**** - acpuv0@r.postjobfree.com

Experience Summary:

• Having 4+ Years of Experience as Business Analyst, and 2 years of Siebel Developer in

Developing, configuration, Supporting and testing Siebel Enterprise Applications.

• Extensive experience working in the Public sector and Consumer Goods Domain with strong

understanding of technical and business needs.

• Good experience in implementing and understanding the SDLC Life cycles of waterfall and Agile.

• Experience on Requirements Study, Level of Estimations, System Analysis, Technical Design,

Coding, Testing, Debugging and Implementation.

• Extensive background in requirements gathering and the production of functional documentation.

• Deep understanding of the development life cycle including conceptual design, functional and

technical specifications, coding and testing.

• Business Process Management which involves creating and deploying Workflows, Workflow

Policies, policy groups, actions, monitor agent, Run time Events, Events, RCR’s etc.

• Experience in Siebel, worked on various areas like Siebel Tools Configuration, Business

Objects, Business Components, Business Services, Views, Applets, Joins, Links, MVG, DVMs,

Roles & Responsibilities, Positions, Organizations, Divisions, eScripting, Web services, Siebel

workflows etc.

• Experience in managing enterprise IT project life cycle through all phases.

• Strong Project Management skills (including vendor management) with multi project management

capabilities

• Experience in leading and managing teams. Handled multiple roles – Developer, BA.

• Familiar with responsibilities of a Business System Analyst; such as writing project charters,

requirements reports, functional & technical specifications, design reports, test reports and other

SDLC deliverables.

• Excellent coordination and Planning with Pro-active decision making, Efficient thought process.

• Excellent interpersonal, organizational and communication skills

• Primarily worked on CRM Domains like eCommunications, Call Centre Services, ePharma,

Finance, Sales Services applications.

• Experience in Integrating and sharing of data between Siebel Applications and external

application using Siebel EAI.

• Ability to work under strict deadlines.

Technical Skills:

• Domain Knowledge : Life Sciences, Call Center, Pharma, Consumer Goods

• CRM : Siebel 7.7, 8.1 eCommunications, Siebel 8.0 ePharma, Siebel 8.0

Call Center, Siebel 8.0 Public Sector, Siebel 8.1 Finance, Siebel

eBusiness Applications 8.x, Siebel sales.

• Skills : Siebel Application, Configuration, Scripting, Workflows,

Enterprise Application Integration, Data Mapping, Import /

Export of data and EIM Interfaces

• Operating Systems : Windows 2000 / XP / NT / 7

• Office Tools : Ms-Office 2003, Ms-Office 2007(Word, Excel, PowerPoint)

• Languages : C, C++, PL/SQL, VB Script

• Databases : RDBMS, Oracle 9i, 10g

• Tools : Siebel Tools, Toad, Visual Studios

Education:

• Bachelor of Engineering in Computer Science from Biju Pattnaik University of Technology,

India

Work Experience:

PSEG, LI, NY Business Analyst Jan 2014 – Till Date

Description:

The Public Service Electric and Gas,PSEG,LI provides public electric power supply in NY. It has 5

new server locations where the Siebel application has to be migrated. It uses Siebel Public sector

and there is lot of customizations to provide relevant information to customer in the “My Account”

functionality which is of much importance. The system has to integrate with multiple external

systems as Mainframe, SAP and Data warehouse.

Roles & Responsibilities:

• Had directly involved with the business to understand the requirement and to translate them into

functional design.

• Proposed step-wise solution for the multiple integration touch-points to be involved in the

migration strategy.

• Involved in in-depth analysis of Risks and Assumptions of the Application Integration and

Migration process.

• Designed various crucial business artifacts basing upon discussions, available data and inferences.

• Arranging meetings and set-up calls between the technical teams to understand the source and

target environments and writing Minutes of meeting.

• Designing important documents based upon these meetings targeted for a flawless Application

migration.

• Designed various important technical artifacts basing upon discussions, available data, inferences

guided by feasibility study.

• Prepared business requirement documents with business rules, as-is process, to-be process, gap

analysis, design assumptions, dependencies, constraints and application definitions on finished

product for deliverables.

New York City Housing Business Analyst Jan 2013 – Dec 2013

Authority NYCHA, NYC

Description:-

The New York City Housing Authority (NYCHA) provides public housing for low- and moderate-

income residents throughout the five boroughs of New York City. It uses Siebel Public Sector as a

front end and Oracle for financial service.

Roles & Responsibilities:

• Gathered requirements to establish the project definition/scope as the firm moved from Oracle to

Couch Database to support Tablet applications. After initial launch the application had over a

hundred users.

• Performed analysis throughout the project to understand the compatibility issues, configuration

changes, application impacts.

• Facilitated the set-up of meetings and conference calls with the development teams and the

Architecture team.

• Involved in configuration & responsible for resolving development related production

issues/tasks coming from the business.

• Had directly involved with the business to understand the task and to translate them into

functional design.

• Had Experience of interfacing directly with key business stakeholders, vendors and functional

teams at various levels within several departments in the organization by conducting personal

interviews and workshops to document business requirements.

• Extensive Involvement in project tracking, planning and estimation, requirements gathering,

design, implementation, testing and support.

• Prepared business requirement documents with business rules, as-is process, to-be process, gap

analysis, design assumptions, dependencies, constraints and application definitions on finished

product for deliverables.

• Worked with the Testing team to resolve, fixing & testing tasks and kept a track of timely

completion of activities, submission of deliverables and environment set-ups for flawless Go-live

and release activities.

IFFCO, U.A.E Business Analyst Aug 2011- Dec 2012

Description:

It is a project related to Promotion Planning and Budget Control of IFFCO, U.A.E. The

customization and Data management of this specific portion is handled by Siebel. Since Siebel is a

part of the whole solution footprint, Siebel interfaces with other Modules as Oracle EBS, Demantra

and Hyperion Applications to ensure a smooth Data Flow. The Project involved Siebel Config, EAI,

EIM and Siebel Workflows. Through these entities, it was able to achieve Complex and High-level

Client Requirements. IFFCO UAE implemented Siebel Consumer Goods application for trade and

marketing promotion. It involved integration with Oracle EBS to fetch customer, contact, products

and price related data. For promotion brand planning was done in Hyperion. The Brand plan data

was brought into Siebel using the EIM load.

Roles & Responsibilities:

• As a Business Analyst, I was involved in gathering Business requirements, Engagement & coordination

of calls with stakeholders and SDLC Documentation.

• Independently handled the project status review reporting (Weekly & Monthly) with stakeholders.

• Ensured strict maintenance of Project Schedules and deadlines of deliverables.

• Managing, Coordinating, Planning and executing project deliverables and designed decision matrices.

• Perform Capacity planning to meet application organic growth.

• Handle customer escalations and provided action plans to handle them effectively.

• Analyze and manage (track and mitigate) project risks/issues.

• Assisted with providing key requirements during the requirement session.

• Worked with business users and functional teams by conducting meetings to gather requirements.

• Facilitated several sessions between Development team and business to gather detailed requirements,

build consensus among project team and stakeholders and conducted gap analysis.

• Ensured all the dependencies projects are also on track for the success of the project.

• Tracked day-to-day progress on the project, including all dependency projects, by individual

participants.

• Assisted with the Project Manager to define project milestones, schedules, monitoring progress

and updating plans using MS Project.

• Responsible for communicating the progress, milestones, risks and issues to the stakeholders and

higher management.

• I did the data setup, LOV setup while migrating data across Environments.

• As part of EIM Interfacing, I was involved in designing EIM Mapping Sheets for various entities to map

Siebel UI Layer to Siebel Data Layer and EIM Tables.

• Performed end-to-end Functionality Testing of different modules and designed Test Scripts too followed

by Defects Fixing.

• Designing MD070 Modular Design Documents, Technical Design Documents and BR 100 User Guide

Documents.

• Always worked with the team in case of Technical and Functional issues.

Department of Business Analyst & Siebel July 2010- July 2011

Transport( DOT), Dubai, Tester

UAE

Description:

DoT UAE implemented Siebel Public Sector Application for Managing Transportation department

of Abu Dhabi. It involved Case Management, Service Request, Incident Management, and

Opportunity Management. This handles vehicle registration, NOCs, Parking Permits and Parking

Violations, Accident Clearance letter or any inquiry related to Bus Operations. The entire

functionality is automated using Scripting, Configuration and Assignment Manager and has an

escalation Hierarchy.

Roles and Responsibilities:

• Worked extensively in the capacity of a Business Analyst and Siebel CSW Developer.

• Worked extensively on Defining application functional requirements, use cases, test cases,

application usability requirements, user interface specifications and application process flow.

• Experience in Performing gap analysis and translated business requirements and high level design

into application functional requirements and detailed design documents.

• Created Use Case documents and UML diagrams using Microsoft Visio tool.

• Developed Process Flow Diagrams for THE APPLICATION.

• Create training documents for business users Conducted End User training.

• Sound understanding of Siebel Data Model and architecture.

• Designing and implementing Screens, Views, Maintaining LOV\'s, MVG, MVL, MVF, Links,

Joins, and Pick Lists and shuttle - associate applets

• Experience in Creating Users in theSiebelDB, Application and Adding Position, Views,

Responsibilities according to the Users Request through User Administration, Application

Administration.

• Experience working on Opportunities, Quotes Order Management, Agreements, Activities,

Accounts, Contacts and Service Requests modules in Siebel.

• Exposure to SOFTWARE Engineering methodology like Agile methodology and Waterfall

methodology.

• Worked on Configuring the Siebel objects at the business layer and also the table level changes.

• Worked on Configuring the UI layer using Joins, Pick Applets, MVL, MVG, Popup Applet etc.

• Prepared HLD (High Level Design Document) and LLD (Low level Design Documents) for

configuration and owned BR 100 sheet for Application set up.

• Organization, Division, Position set up in Siebel.

• Involved in preparing and executing the Test Scripts for business requirements.

Abu Dhabi Ports Company Business Analyst & Siebel Jan 2010 - Jun 2010

(ADPC), Abu Dhabi, UAE Tester

Description:

The Abu Dhabi Ports Company (ADPC) is regulator of ports and industrial zones. Its purpose is to

create a sustainable growth platform that spurs economic expansion and diversification for Abu

Dhabi by developing world-class infrastructure, real-estate and business services in conjunction with

the private sector.

Roles & Responsibilities:

• Worked on Configuring the Siebel objects at the business layer and also the table level changes.

• Worked on Configuring the UI layer using Joins, Pick Applets, MVL, MVG, Popup Applet.

• Worked on creating Visibility mode of objects on UI level and business level.

• Worked on Siebel scripting to implement certain requirements for the clients.

• Invoking workflows through script in Business component or Business services. Script behind a

button on UI layer.

• Scripting on scenarios to update real time data and to check for various validations.

• Customized the out-of-the-box using Siebel Tools creating and modifying business objects,

business components, views, screens and applets.

• Involved in the configuration of Static & Dynamic Picklist using Joins and LOVs.

• Customized Pick Applets, Associate and Toggle applets and configured MVGs using Links,

MVLs and MVFs.

• Involved in configuring State Model.

• Extended the Siebel tables through Custom tables and columns.

• Prepared Technical Design document.

• Sending Email Using Outbound Communications Manager BS for Notification to one or more

than one authorized person based on requirement through.

• Automation of status and date restriction through scripting.

• Worked on multi-level join and link to achieve data flow the functionalities.

• Worked on Email Notification for Escalation Matrix defined as part of the Position Hierarchy.

• Worked on Siebel-UCM (Universal Content Management, Oracle) Integration used to manage

attachment.

• Worked on User Productivity Kit (UPK) for Train the Trainer Program.

• Responsible for preparation of the Technical design document.

Abu Dhabi Muncipality Siebel Developer Jan 2009 - Dec 2009

(ADM), Abu Dhabi, UAE

Description:

The Abu Dhabi Municipality (ADM) is regulator of municipality of Abu Dhabi. Its purpose is to

create a sustainable growth platform that spurs economic expansion and diversification for Abu

Dhabi by developing world-class infrastructure, real-estate and business services in conjunction with

the private sector. It addresses to cases, public grievances, incidents and monitors the assigned tasks.

Roles & Responsibilities:

• I was involved in configuring case management for ADM where there were two components as

Complaint and Incident.

• I was involved in assigning incidents to positions according to the responsibilities.

• Worked on Assignment Manager extensively to assign tasks to Service manager and Service

Owner.

• For the Data validation requirement, I Configured Rule set, specified the Action Sets and

activated Rule sets.

• For certain requirements, I prepared Runtime event using Data Validation Manager (DVM).

• Involved in Error Handling and debugging process.

• Extensively involved in Performance tuning.

• Prepared technical documents.

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