Customer Service Representative
Resume:
Dr. sherondathornton@
Rocky Mount,NC gmail.com
27801
Sheronda Eugena Thornton
Objective To find a position in the administrative/clerical
industry where my current skills can be further
developed to reach company and personal goals.
Experience 03/10-07/15 CenturyLink
Tarboro, NC
Customer Service/Sales Representative
Ensure customers' payments were applied to the
correct account in a timely manner to prevent
service interruptions
Ensure customers were billed for the correct
services
Offer customers various monthly discounts and
services
Address customers complaints in a way to ensure
their complete satisfaction by the conclusion of
the call
02/08-03/10 Fairfield Inn & Suites Wilson, NC
Front Desk Clerk
Answered multiple phone lines
Made reservations for guest to stay at our
residence
Faxed and copied information for guest
Made sure the guest was happy and showed great
customer service
03/07-02/08 Albemarle Health Center Elizabeth City,
NC
Receptionist
Operated switchboard
Scheduled patients appointments to see doctor
Filed medical records
Registered patients for physicians
Faxed information to medical personnel
Practiced confidentiality with patients
Entered patients Insurance Information
02/05-03/07 Sento Corporation Raleigh, NC
IT Technician/Customer Service Representative
Troubleshoot monitors and television for clients
over the phone
Set-up repairs orders for monitor and televisions
that were difficult to troubleshoot
Forward customer complaints and questions to
supervisor
Provided excellent customer service to clients of
the firm
04/01-02/05 Bogier Consulting Raleigh, NC
Administrative Assistant
Typed memos for clients and potential clients of
the firm
Recruited employees for companies we provided
service for
Recorded minutes for employee meetings
Kept an accurate and up-to-date schedule of
appointments for CEO of the firm
Faxed and copied personal documents maintaining the
highest level of confidentiality
Education 1996-2000 Leesville Rd. High School Raleigh, NC
Technical Skills SR Board of Directors, running, gardening,
carpentry, computers. Microsoft Word, Microsoft
Excel, Microsoft PowerPoint, Microsoft Publisher,
Outlook Express, Word Processor, Internet Explorer,
Netscape, Copier, Facsimile, Adding Machine, Quick
books
References
Sivonna Forbes
909 Tiffany Square
Rocky Mount, NC 27804
Joyce Jones Christian
205 Walbury Drive
Knightdale, NC 27545
Shirley McFarlin
111 Robert Thompson Dr.
Rocky Mount, NC 27801
Contact this candidate