Cynthia Pettiford

**** ***** *****

Burlington, NC 27217

336-***-**** (home)

336-***-**** (cell)

acpusn@r.postjobfree.com (email)

WORK EXPERIENCE

Xerox March 2015 - Present

Cary, NC 27518

Customer Care Assistant (Call center)

• Using a computerized system, responds to customer inquiries in a call center

environment

• Responds to telephone inquiries and complaints using standard scripts and

procedures

• Gathers information, researches/resolves inquiries and logs customer calls.

• Communicates appropriate options for resolution in a timely manner.

• Informs customers about services available and assesses customer needs.

Kmart Nov 2014 - March 2015

Burlington, NC 27215

Cashier

• Maintains area of responsibility in accordance with Company policies and procedures by properly

handling claims and returns

• Arranging and organizing merchandise/supplies while zoning the area

• Provides customer service by acknowledging the customer, identifying customer needs, and locating

merchandise resolving customer issues and concerns

• Operate cash register and related tools to process customer purchases using appropriate procedures

for different payment types

• Meet front end performance goals

• Bag items for customer and places items in customer cart

Walmart Nov 2013 – Aug 2014

Burlington, NC 27215

Cashier

• Maintains area of responsibility in accordance with Company policies and procedures by properly

handling claims and returns

• Arranging and organizing merchandise/supplies while zoning the area

• Provides customer service by acknowledging the customer, identifying customer needs, and locating

merchandise resolving customer issues and concerns

• Operate cash register and related tools to process customer purchases using appropriate procedures

for different payment types

• Meet front end performance goals

• Bag items for customer and places items in customer cart

Food Lion Apr 2013- Jun 2013

Laurel, MD 20707

Deli/Bakery Department

• Operate and sharpen meat slicer

• Operate deli scales

• Operate bread slicer

• Write messages on cakes per customer request

• Make food to be sold over the counter (i.e. subs, sandwiches, salads, and fried chicken)

• Make hot and cold beverages for sale

• Follow all food handling, machinery, and sanitation procedures per company’s standard practices

• Answer phones and take customer orders

U.S. Department of Health and Human Services Nov 2002 – Nov 2010

Office of the Assistant Secretary for Financial Services

Washington, D.C. 20201

Secretary – Grade 8/6

• Created an electronic filing system

• Arranged local meetings and conferences to include logistics, break times and lunch, room and

equipment set-up, and travel arrangements for outside participants

• Prepared documents to be used for meetings and conferences to include agendas, training and other

materials

• Managed timekeeping system for 21 employees

• Maintained calendars of Executive staff

• Prepared written materials in support of the Executive staff& provided proofreading services

• Provided telephone support

ALL-U-NEED PERSONNEL (Temp Agency) Sept 2002 – Oct 2002

Washington, D.C. 20006

Department of Health and Human Services

Administrative Assistant/Secretary

• Maintained calendar of Executive staff

• Maintained Filing System

• Prepared documents to used for meetings and conferences to include agendas, training and other

materials

• Prepared written materials in support of Executive staff

• Provided telephone support

Hired full-time in November 2002.

Union of Needle Trades, Industrial and Textile Employees (UNITE) Sept 1996 – April 2002

Washington, D.C. 20006

Administrative Secretary

• Maintained calendar and processed invitations for Congressional fundraisers

• Managed Congressional files for Senators and Representatives of Congress

• Made appointments for Congressional members for various conferences

• Made travel arrangements for the Executive Staff

• Prepared correspondence for Executive team from written text and Dictaphone

• Prepared documents for direct mailings

• Logged incoming and outgoing mail

• Provided telephone support

The Salvation Army July 1993 – April 1995

Washington, D.C. 20001

Secretary

• Prepared correspondence from written text and Dictaphone

• Mailed newsletters and department information to the general public

• Provided information to the media for upcoming events and sent out press releases

• Organized and maintained office filing system

• Prepared materials for meetings

• Arranged local meetings and conferences to include logistics, break times and lunch, room and

equipment set-up, and travel arrangements for outside participants

• Provided telephone support

TeleSec/Office Specialists (Temp Agency) Oct 1990 – June 1993

Washington, D.C. 20006

Smithsonian Institution, Ofc of Procurement & Property Management

Secretary

• Prepared purchase orders

• Maintained filing system

• Provided telephone support

• Performed other office duties as needed

AFL-CIO, Int., Affairs Department (Temp Position) Aug 1989 – July 1990

Washington, D.C. 20006

Secretary

• Prepared statistical report for funding purposes

• Made appointments for staff and made secured travel arrangements for conferences

• Assisted in preparing itineraries for international visitors

• Maintained filing system to include preparing documents for archiving and purging

• Prepared log of incoming and outgoing correspondence

• Provided telephone support

• Performed other office duties as needed

Department of Commerce April 1984 – June 1989

Washington, D.C. & Rockville, MD

Secretary – Grade 5/3

• Managed timekeeping system for office personnel

• Made appointments

• Received and distributed incoming mail

• Secured travel arrangements for conferences

• Kept inventory of office supplies and equipment

• Prepared office correspondence

• Provided telephone support

• Performed other office duties as needed

EDUCATION

Armstrong High School, 1981

Peoples Involvement Corporation, Medical Transcriptionist Training Program, 1983

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