E ric R Paul

**** *. ********** *****, ********, I N 46157 317-***-**** acpur8@r.postjobfree.com

Summary of Qualifications:

• Excellent communication skills with team members and cutomers

• Capable of working in a team environment or independently

• Self-motivated professional with excellent project management skill

• Demonstrate the capacity to understand problems, strategize a course of action, and create

systems to produce productivity

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Education:

M y Computer Career

I ndianapolis, I N

I nformation Technology T raining

I n-Progress

• Certifications in porgress are MTA (Security Fundementals), MCTS (Windows Server

2008 Active), MCTS (Windows Server 2008 Network), MCITP (Server 2008

A dministrator), MCTS (Windows 2008 Applications Infrastructure), MCITP (Windows

Server Enterprise Administrator)

C ertifications

• Adobe Photoshop Certified

2010

• CompTIA A+

2014

• MTA 98-366 Network Fundementals

2015

• CompTIA Network +

2015

• MTA 98-349 Windows OS Fundementals

2015

• MCTS Windows 7, Configuring 2015

• Microsoft Certified Professional 2015

• MTA 98-365 Server Administration Fundementals

2015

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Perfessional Skills & Qualifications:

• Clean Installation, Upgrade, and M igrationg of Operating Systems

• Installing, Maintianing, and Upgrading Hardware, Software, and Peripherals

• Troubleshooting and Break-Fix Skills

• Network Configuration, Maintenance, and Analysis

• Vi rtualization Configuration and Maintenance

• Windows Firewall and Anti-vi rus Configuration and Maintenance

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Customer Service & Teamwork:

• Presented complex information to customers in an easy to understand way that is friendly

for business

• Investigated customer issues quickly so a solution could be found before i t was escalated to

a h igher level

• Provided t raining for all employees on sales, customer service, problem solving, phone

scripts, and software database

• Collected money, balance register drawers, maintained nightly stat sheets, and disbursed

money to vendors and employees; with the ability to do basic accounting and t ransactions

• Plan and implement stratagies to increase productivity and monitary income; increased

companies income from the previous month by double

Employment H istory:

M y Computer Career

I ndianapolis, I N

I T Assistant ( Inte rnship)

A pril 2015

• Helping out instructors with different task around the school

• Tutoring and mentoring other students in subjects that I have passed

• Learning and growing with hands on experience in Networking and Server Administration

• Helping students out with class labs

Dell

Carmel,IN

Desktop Technician

M arch 2015

• Windows 7 Installation, Upgrade, and Migration

• In teract with vendor support contacts to resolve technical problems with desktop

computing equipment and software

• Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and

other computing equipment

• Time Management for resolving submited User Tickets

AAA

I ndianapolis,IN

PC Setup Technician Janurary 2015 to

J anurary 2015

• Setup and configuring of computers

• Troubleshooting In ternet and Network Connections

• Setup and test printers and other perripherals

• Run network cables and set up switches

Indiana Martial Arts

Mooresville, I N

Day Shift Manager August 2013 to

October 2014

• Handling Finances, Stat sheets, and Cash outs

• Computer and Printer maintenaince

• Graphic Design for In-house f l iers and Outside Marketing

• Employee Tracking and Payroll

Elbert Construction

Noblesville, I N

Sales Representitive M ay 2013 to

A ugust 2013

• Customer Service

• Sales Presentations

• Extensive Follow up with customers, sub-contractors, and insurance companies

• Job order t racking

Indiana Martial Arts Mooresville &

Camby, I N

Manager of Operations September 2009 to

M ay 2013

• Training and development of new and existing staff members

• Customer Service and handling customer concerns

• Co-ordianting and planning monthly marketing

• Public relations with other business and with schools

Contact this candidate