MONIQUE HOSANG

*** **** ******, ***. ***, Brooklyn, NY 11208 acpuio@r.postjobfree.com 917-***-****

OBJECTIVE

To obtain a challenging position in an organization where I can utilize my strong communication, organizational,

and interpersonal skills to contribute to the growth and productivity of the company, as well as myself.

SUMMARY OF QUALIFICATIONS

• Detail oriented, highly organized, and attentive to priorities and deadlines; work well under pressure.

• Diligent with a hands-on work ethic and committed to quality standards.

• Concise communicator with interpersonal skills; interacts harmoniously with clients on all levels; a team player

who works efficiently on own initiative.

• Experienced in MS Office (Word, PowerPoint, and Excel)

EXPERIENCE

Metropolitan Museum of Art New York, NY 3/12- Present

Senior Store Salesperson

• Respond to information and product request from general public via email and telephone.

• Engage costumers in sales oriented conversations while providing knowledge of product and procedures helpful to

customers.

• Prepare invoices for weekly inventory.

• Receive and process customer phone orders.

• Perform supervisory functions at register: voids, exchanges, returns, no sales.

• Maintain appearance of shop by requisitioning merchandise and replenishing.

• Train newly hired employees.

• Open and close stores at multiple satellite locations.

XpresSpa Jamaica, NY

Guest Service Coordinator 10/10 – 3/12

• Managed call traffic; responded to client inquires and concerns.

• Entered and tracked daily sales goals in Excel database.

• Provided efficient service to ensure a wellness experience for the clients.

• Managed client services to company standards by delegating tasks to spa staff.

• Audited and reconciled registers; issued and received payments

• Maximized spa sales results through selling, maintaining and covering all zones on sales floor.

Manhattan Management Services New York, NY

Accounts Receivable Clerk 2/09– 8/10

• Entered patient information into Excel database.

• Prepared and mailed letters to insurance companies.

• Prepared, verified, and processed invoices and payment documents.

• Prepared batches of invoices for data entry.

• Draft departmental memorandums.

• Utilized computerized accounting software programs to perform duties and responsibilities.

EDUCATION

Kingsborough Community College Brooklyn, NY 9/12- 12/13

Associates Degree in Liberal Arts

St.John’s University Queens, NY 9/10- 5/11

Bachelor of Science in Criminal Justice

Edward R. Murrow High School Brooklyn, NY

Academic Diploma in Communication Arts 9/06 -6/10

References submitted upon request.

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