Daniel Beaton

IP Engineer

Resides in FL *****

A results driven bi lingual network engineering professional with extensive

experience in network troubleshooting, administration and engineering. Strong

“hands on” technical knowledge with CCNP, CCNA and CompTIA+ certifications,

pursuing JNCIA, JNCIS, CCNA Security and CCIE R&S certification. Proven ability

to lead and motivate project teams to ensure success. Track record for diagnosing

complex problems and consistently delivering effective solutions.

Cisco Routing:

Advanced networking skills (configuration at the CCNP level) include: Networking

Fundamentals, Advanced Router Technology, and Cisco Project Based Learning.

Baseline router configuration. DHCP, NAT, Subnetting, IP SLA configuration, Route

map configuration, Distribute list, prefix list configuration, BGP, OSPF, EIGRP, RIP,

Frame Relay and ATM. IPv6 configuration for OSPFv3; MBGP; EIGRP; RIPng;

Tunneling 6to4, GRE; Dual Stack, Transitioning from Ipv4 to Ipv6. HSRP, SNMP

configuration. MPLS knowledge and VRF configuration knowledge. Experience

with 2801, 2811, routers, 7600, 9000 & 12000 XR series routers.

Cisco Switching:

Advanced networking skills (configuration at the CCNP level) include: Baseline

configurations. DHCP, NAT, Vlan Configuration, Switchport security Configuration,

Access List Configuration. Spanning tree protocol includes, RSTP, RSPT+, PVST,

MST, Etherchannel configuration. SVI, BVI configuration, Inter Vlan routing, CEF

configuration, Private and Community Vlan configuration, MLS switching. HSRP,

VRRP,GLBP configuration, Multicast knowledge, QoS ( DSCP, IP precedence), L3

switching configuration and troubleshooting, Working hands on experience with

Cisco 6509, 4500, 3800 ME 3550, 3560, 2960 and 2950 switches. LAN

Configuration of workstations.

Cisco Security:

Securing a router or switch line console, vty lines, baseline secure configuration,

implementation of multiple view levels, configuration of SSH or telnet, AAA

beginner to intermediate level, VPN beginner level, IPsec beginner level, GRE

Tunnels, Currently pursuing CCNA Security on my own free time.

Cisco Voice:

Self studying for Cisco voice, Voice Vlan configuration, verification of inline power

for phones.

OS knowledge and Experience:

Advanced troubleshooting of Microsoft Windows 7, Vista, and XP Operating

System. Server 2003 and 2008 installation, hardware and software. Basic

knowledge of Unix/Linux file system hierarchy, some basic scripting and utilities

commands.

Microsoft Office suite:

Intermediate/Advanced Word, Excel, Power Point, Access knowledge.

OTHER SKILLS

Basic C++ and Java programming, VMware installation of sever 2008 (AD),

workstations, Linux OS, basic knowledge of Sphere3x, Packet Tracer, Wire shark.

Mounting and racking servers, Hardware installation of POS at Macys. Enterprise

and ISP infrastructure design knowledge.

PROFESSIONAL EXPERIENCE

Terremark, a Verizon Company Miami, FL July 2012 – Oct

2014

NOC Engineer

Core backbones devices include Cisco XR 9000 and 10000, Cisco 7600,

Distribution layer is composed of 6500 series switches, connecting gig ports

and BGP peering for customers prefix advertisement, into the core border

devices compose of the ASR listed above.

Switch platforms includes Cisco 3500 and 3700 series, Force10 and Brocades for

customers Managed Routing Services. Peering platforms include Brocade

MLXE series. Access layer switches include Force10, Cisco 3750 as well as

Nexus switches for customer facing devices in which responsibilities’ include

help customer troubleshoot their connected Nexus devices with the access

layer switches.

Fiber transport devices Ciena 6500 and 6100 series. Alcatel Lambdas’ 6500, DMX.

Responsibilities on IP layer 3 devices, includes but not limited to, GLBP, HSRP,

BGP troubleshooting and configuration. Troubleshooting of BGP path selection,

verification and modification of route maps, local preference and communities.

BGP configuration of new peers and prefix list. Latency and packet loss

troubleshooting and verification. Routing issues troubleshooting with the use of

bi directional trace routes, extended pings, ECT.

Access layer not limited to configuration of VLANs and port assignment, placing

policy map for bandwidth control. Troubleshooting of STP issues, modification

of bridge priority or port cost, duplex mode and speed configuration.

IPv6 troubleshooting and configuration. Among other high level troubleshooting of

routing issues for specific subnets. IPv6 configurations on BGP peering

customers and backbone transit routing.

MPLS Layer 2 troubleshooting, IS IS knowledge and troubleshooting.

Fiber transport responsibilities includes configuration and verification of cross

connects and alarms on rates of OC192, OC48, OC12, OC3, OC1, DS1, DS3,

E1, etc…, as well as troubleshooting using facility and terminal loops, among

other troubleshooting methods.

Working with data center support for physical loops and with external providers to

address off net transport links. Among other responsibilities include working

with test sets to generate traffic or to test signal rate configuration as well as

isolation of faults.

Monitoring of transport and transit links, with HP OpenView and Intermapper.

Ticketing system OSS.

Hotwire Communications Miramar, FL Feb 2012 –

Feb 2014

NOC Lead Analyst Initially a full time and now has become part time (Now, 2

days a week)

Dealing with a service provider network with more than 2000 cisco devices.

Troubleshooting dark fiber with Windstream among other providers and Fiber optic

Backbone network with Cisco devices which include Cisco 7200 and 7600

series routers, 4500 and 6500 series Catalyst switches, also CMTS, UBR

routers for cable modems, multicast troubleshooting on backbone.

Supporting 247 properties in 19 different states and HBS (Hotwire Business

Solution) mostly composed of Metro Es’ on the business side (metro e provided

by ATT among other providers).

3400 Series Switches with fiber ports acting as IDF (intermediate distribution

frame), responsibilities include trunking ports, labeling interfaces and IDFs,

configuring Vlan specific for services like IPTV, VoIP and internet,

adding/removing policy’s for IPTV, VoIP and DATA, administratively turning

up/shutting down ports, configuring SVIs, Etherchannel and backbone routing

protocol OSPF.

Basic to intermediate configuring and managing Cisco 2800, 3500, 7200 and 7600

Series.

Smart switch devices (Netgear/Linksys) upgrading internet speeds, verifying

speeds, assigning ports to Vlan.

GPON Technology includes Wave 7, Calix, Motorola and Alcatel Chassis, ONT

troubleshooting and provisioning remotely on their respective chassis, rebooting

ONTs, labeling ONT, assigning services to ports, assigned services to ONTs’

include IPTV, VoIP, and DATA during provisioning.

Adding/removing accounts, devices and packages from Minerva servers,

provisioning IPTV boxes on Minerva servers, web in devices, troubleshooting

IPTV Boxes issues.

Adding and removing cable modems from DHCP server, provisioning modems,

using boot files for MTA devices, CMTS troubleshooting including db signaling,

dsmer, and upsmer among other.

Phone provisioning on ONTs and Metaswitch, confirmation of ported phone

numbers on level 3’s portal. Labeling Adit devices and Adtrans, voicemail and

call forwarding configuration on a Metaswitch.

Used monitoring tools like Solarwinds, NetCool, Intermapper, AMS and Cacti. RT

ticketing system for opening, assigning, working, resolving and closing trouble

tickets.

Telefonica USA Doral, FL April 2011 – February

2012

NOC Team Leader

Troubleshoot incidents as level 2 and 3 on the MPLS cloud backbone from PE to

CPE and across the backbone.

Basic troubleshooting of MPLS traffic Engineering issue related to QOS.

Support for NOC support tier 1 on BGP, EIGRP, OSPF, routing issue, packet loss,

undesirable routing issues, HSRP configuration problems, among other issues.

Performed BGP configuration of customer’s service request (CRQs) like static

routes and redistribution to BGP neighbors configurations among other

configuration’s requests.

TELCO environment troubleshooting like Loop testing, T BERD testing and D mark

verification.

Team Leader manage performance and work of 3 other operators during shift, first

level of escalation for operators, and for customer related issues, direct

interaction with NOC manager and supervisor.

Among other duties direct escalation to appropriate support group. Analyze and

orient shift operators of current incidents during shift.

NOC acceptance process, provisioning support & testing support of services

implemented.

New Employee training.

Review global/local ticket queues and assign tickets to operators

Review tickets for quality control before closing

Update Monthly ticket report

Update and send Passdown (Mon – Fri)

Provide advanced technical support to operators

Provide problem resolution within the NOC

Escalate tickets when applicable

Monitor operator absences/tardiness

Direct interaction with Service Account Managers for escalations within the

company.

Telefonica USA Doral, FL March 2010

– April 2011 NOC Support tier 1

Proactive monitoring and analysis of network performance and network incidents

for all of Telefonica Global customers’ network infrastructures in Latin America.

Troubleshoot incidents as level 2 and 3.

Ticketing System Remedy BMC to create and assign tickets, as well as using the

proper documentation.

Access to unlimited resources as a NOC Engineer tier 1 given that I see all

configurations, Topologies designs of any given network.

Monitor network element alarms using Orion Solarwinds.

Identify and reporting incident to the correct local provider; start the initial

troubleshooting process while taking ownership of WAN network environments

to resolution while properly documenting all work activity in the ticketing

system.

Create Sigma Ticket with CIC/TWIS operations in Spain.

Assist either clients or providers with configuration issues, initial, ongoing or final

troubleshooting of different network problems from an ISP, WAN to LAN and

WAN to Cloud perspective.

Provide Customer Service, maintain the clients inform with periodic updates of

ongoing escalations within the company or from local providers. Responsible

for proper escalations within the company or to other organizations (e.g. local

provider’s or clients’ NOC).

The use of Topology tables in order to provide a clear understanding of situations;

e.g.: while placing a loop or isolating errors on a circuit, or correcting possible

configuration issues.

Telefonica USA Doral, FL

NOC Support tier 1

Provide a clear Reason for outage to the clients.

Troubleshooting support for BGP routing incidents, MPLS, Clear Channels, ATM,

Frame relay, transmission circuits, with the assistance of network topologies

and the respective provider’s transmission’s department.

Customer and Core Network support (IP/Ethernet/clear channels).

Customer Premises Equipment management consists for all customer site of Cisco

routers 2800 series.

Use of Looking Glass Tool to access ( PE) Provider edge equipment and

Passports; Juniper Router M40e; Cisco Catalyst 4507r, Nortel, among others,

in order to isolate network alarms.

Maintenance and troubleshooting experience with SONET rates of DS1, DS3, to

OC48, and OC192.

Perform troubleshooting tasks for connectivity, speed, and packet loss issues

(network performance issues).

Meet SLA requirements for all customers.

Anmar International Miami, FL Aug.2007

May 2009 Computer Technician

Placed company orders for store supplies (motherboards, CPU, Power Supplies,

RAM, Hard drives) etc.

Collected payment for orders, Customer service a must.

Computer sales and repair.

Data recovery, spyware and virus removal.

Install and troubleshoot Windows XP, Vista and Win7 machines.

ERD commander to recover lost passwords.

Use of Acronis to clone PCs’ for faster OS installs.

Backup and data recovery.

Driver Install and configuration on Microsoft OS machines (Win7, Vista, Server

2003/2008).

Hardware replacement of damaged parts, hardware failure detection and isolation,

like power supplies, ram, motherboards, CPU, etc.

Home and Office network setup.

Basic Router configuration.

Small office equipment installation.

Responsible for RMA for the store.

EDUCATION

2007 2009 Miami Dade Community College Graduated GPA: 3.46.

Miami, FL

Associates in Science: Networking Services Technology

Associates in Arts: Information Systems Technologies. Miami,FL

2010 Present Florida International University (FIU). Miami, FL

Bachelors in Science of Information Technology (major); and a (minor) on

Business Administration (currently pursuing)

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