JUSTIN BROWN

*** *. **** *. ****, UT *****

CELL PHONE 801-***-**** EMAIL: acpugn@r.postjobfree.com

EDUCATION

UTAH VALLEY UNIVERSITY OREM, UTAH 2011- PRESENT

COURSES TOWARDS BACHELORS OF SCIENCE BIOLOGY

SALT LAKE COMMUNITY COLLEGE SALT LAKE CITY, UTAH 2010 - 2011

ASSOCIATE OF SCIENCE GENERAL

EAST SHORE HIGH SCHOOL OREM, UTAH 2006

HIGH SCHOOL DIPLOMA GENERAL EDUCATION

SKILLS AND ABILITIES

● CALL CENTER EXPERIENCE

● MULTIMEDIA

● CUSTOMER SERVICE SKILLS

● CREDIT & COLLECTIONS

● MICROSOFT OFFICE

● COMMUNICATION SKILLS

● DETAIL ORIENTED

● FOLLOW INSTRUCTIONS

● FAST LEARNER

● DEPENDABLE

WORK AND EMPLOYMENT HISTORY

DATA ENTRY TEAM LEAD

AMP SECURITY AMERICAN FORK, UTAH 2012-PRESENT

HIRED AND TRAINED NEW AGENTS ON THE SYSTEM AND POLICIES. LEAD A TEAM BY COACHING THEIR CALLS AND KEEPING

TRACK OF THEIR SCHEDULES. ANSWERED INCOMING CALLS FOR REPS AND TECHS. ENTERED INFORMATION, PROCESSED

PAYMENTS, SET UP ACCOUNTS.

CUSTOMER SERVICE REPRESENTATIVE

ABEO SANDY, UTAH 2010-2012

ANSWERED INCOMING CALLS. MADE OUTBOUND CALLS TO INFORM CUSTOMERS OF PAST DUE BALANCES. UPDATED

CUSTOMER ACCOUNTS BY UPDATING APPROPRIATE INFORMATION. KEPT TRACK OF PATIENTS NEEDING TO MAKE PAYMENTS.

WORKED THE DAILY REQUIREMENT OF ACCOUNTS AND CALLS. IMPLEMENTED ANY NEW CALL PROCESSES.

CUSTOMER SERVICE REPRESENTATIVE

COLORADO KERNELS OREM, UTAH 2007, 2009-2010

OPERATED CASH REGISTER AND MAINTAINED STOCK FOR STORE FRONT. PLACED AND PROCESSED POPCORN ORDERS MIXING

IT WITH ALL KINDS OF FLAVORS. DELIVERED PACKAGED POPCORN MULTIPLE TIMES A WEEK TO VARIOUS LOCATIONS.

MAINTAINED THE OVERALL CLEANLINESS AND APPEARANCE OF THE DEPARTMENT.

VOLUNTEER MISSIONARY

THE CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS LANSING, MICHIGAN 2007-2009

EFFECTIVELY SET TEACHING GOALS AND CREATED WORK PLANS TO ACCOMPLISH THEM. PROVIDED TEAM LEADERSHIP.

TRAINED OTHER VOLUNTEER MISSIONARIES. RESPONSIBLE FOR ORGANIZING AND FACILITATING MEETINGS TO ENABLE

MORE EFFICIENCY IN THE WORK IN MY ASSIGNED AREA. ORGANIZED AND TAUGHT GROUPS AND INDIVIDUALS FROM VARIOUS

SOCIOECONOMIC BACKGROUNDS. PROVIDED COMMUNITY SERVICE LABOR PROJECTS.

REFERENCES AVAILABLE UPON REQUEST

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