Brenda Cats

**** * **** *

North Ogden, UT *****

801-***-**** (cell)

acpugh@r.postjobfree.com

Employment Information:

Black Turtle Services, Inc.

**** ********** **** ****, ******, UT 84041

385-***-****

Sep 2013 to Feb 2015

Title: Customer Service Representative

Duties: Answer incoming calls from consumers regarding the Affordable Care Act, answer questions, provide up to

date information about the Health Insurance Marketplace and how consumers can enroll and/or access/navigate self -

help options at Healthcare.gov, provide solutions for consumers experiencing difficulty with health insurance

enrollment/disenrollment.

Convergys

1400 W 4400 S

Ogden, UT 84405

801-***-****

Nov 2011 – May 2013: USPS, May 2013 – Aug 2013 - DIRECTV

Title: Customer Service Representative – USPS, DIRECTV

Duties: USPS – answer incoming customer service calls regarding shipping costs, look up zip codes/post office

information, provide tracking information to customers regarding items shipped, take complaint calls/document

complaints for resolution through the complaint process. DIRECTV - answer incoming customer service calls

regarding DIRECTV customer accounts, verify install appointments, take care of billing inquiries, and offer

customers upgraded satellite programming and/or equipment.

Sears

1000 Newgate Mall

Ogden, UT 84405

801-***-****

May 2006 – Nov 2010

Title: Footwear Coordinator

Duties: lead footwear team: manage team of 4-6, input schedules, track sales and inventory, maintain footwear

department, provide great customer service, and assist store management team as needed.

Premiere Cleaning

2675 Industrial Dr Ogden, UT 84401

801- 393-5767

June 2000 – Aug 2005

Title: Building Manager

Duties: manage team of 2-4, clean physician’s offices at Ogden Regional Medical Center, order/manage cleaning

supplies and inventory.

Education:

High School: Big Walnut, Sunbury, OH, graduated 1977

College: Ricks College (BYU-Idaho), Rexburg, ID, attended 1978-1980

OWATC: 1997, certification in general office skills

Skills:

Attention to detail, responsible, dependable, ability and willingness to learn new skills, type 45-50 wpm, general

computer skills, prior medical office background; dental office assistant for two years, diet clerk/dietician assistant

for ten years (five years in a skilled nursing facility, five years in a hospital).

References:

Available upon request

Contact this candidate