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TIMOTHY W. HARPE Sr.

**** ********* **

Batavia, OH 45103

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513-***-****

acpug7@r.postjobfree.com

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BACKGROUND

SUMMARY:

Customer Sales and Service with 25 years of experience

keeping customers not only happy but returning year after

year. Developing follow up, as well as "Special Finance"

programs for the automotive customers. Training, coaching

and mentoring sales people as well as service individuals

to impact the company with quality trained professionals

who will maintain "Customer Satisfaction". Highly

motivated, self-starter, leadership and team player makes

up the quality that not only helps the team but will

develop leads, sales and service making the customer the

"Winner", while growing the company.

PROFESSIONAL BACKGROUND:

SERVICE WRITER and SALES

King's Mazda

Aug/2006- Present

Cincinnati, Ohio

Customer satisfaction in the automotive service industry.

Notable Accomplishments:

Maintained "Master" qualifications for the past 5 years.

Increased sales while maintaining high customer service

index numbers.

SERVICE WRITER

King's Volkswagen

June/2006 - Aug/2006

Cincinnati, Ohio

Maintaining Customer Service through the service

department

SALES / SERVICE WRITER

King's Toyota

Jan/2000 - June/2006

Cincinnati, Ohio

Sales for 2 years and Service for 4 years

Notable Accomplishments:

Achieved "Bronze" status the first year in sales, sharing

that with 1100 sales people through out the states.

Achieved "Certified" status the first year of service

Maintained high "CSI" (customer service index) while

handling an average of 800 customers personally a month.

EDUCATION:

HIGH SCHOOL in GENERAL STUDIES

Blue Grass Baptist School

1980

Lexington, KY

Grade Point Average: 3.5

Lexington Baptist College

2yrs completed

TRAINING :

ADP SOFTWARE

MICRO SOFT EXCEL

TOM STUCKER (sales by phone)

SKILL:

Customer Follow Up

Turning Conflict into Customers

Helping Team Members Achieve Their Potential

Leading by Example

AWARDS:

Sales person of the Year Glen Mitsubishi

Sales person of the Month Dan Cummins Chevrolet

Employee of the year King's Mazda

Master Certification, King's Mazda

Bronze Sales, King's Toyota

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