LINDA A. JOHNSON

Knoxville, TN

865-***-****

acpug2@r.postjobfree.com

SUMMARY

My goal as a Trainer, Instructor and Consultant is to present software as easy-to-use tools for

each user while utilizing my background in marketing, relationship building and process

improvement.

SKILLS

Database Administration Technical Writing Microsoft CRM & TFS

Presentation Process Improvement Reporting Services

Goal Oriented Detailed Oriented Camtasia

Self-Starter Resourceful Visual Studio

Customer Development Microsoft Office Suite CRM

PROFESSIONAL EXPERIENCE

Arena Staff Trainer 11/07-Present

SHELBY SYSTEMS Memphis, TN

Work remotely from Knoxville, TN, to provide on -site and off-site technical training to Church

Administrators and End Users that use Shelby Systems proprietary ChMS software.

Assist client with data evaluation from current platform and provided recommendations

for platform transition

Through the SCRUM system, worked with the Product Development team to crea te and

manage product offline and online documentation

Lead annual conference sessions for prospective and existing clients

Produced training videos for product website and imbedded browser help files

Achievements:

Implemented a WTA (Welcome to Arena) prog ram designed to prepare new clients for the

transition to Arena

Created and implemented a follow -up survey for new clients to assess overall experience

Developed a training checklist that supports a consist client experience

Business Administrator and Trainer 8/04-11/07

GAP SOLUTIONS Tennessee

As a startup company, I was responsible for obtaining all proper licensing, record keeping,

and leading soft skills and software training.

Managed all legal and tax aspects

Facilitated soft skills training for clients such as FedEx and Yale Commercial Lock

Facilitated technical training for clients such a New Horizons Computer Learning Center

Co-facilitated experiential training through Gap Solutions experiential learning courses

Account Supervisor/Director of Operations 11/01-10/02

CONVERSANT RELATIONSHIP MARKETING, A DIVISION OF THOMPSON AND COMPANY Memphis, TN

Joined this company as an Account Supervisor and within three months added Director of

Operations responsibilities.

Managed relationship, campaigns and accoun t team for the agency’s second largest client

Evaluated and managed current and potential vendor relationships

Selected, trained and developed Operations personnel

Optimized operational solutions for successful program development and tactical

execution

Supervised Operation and Account Service personnel

Achievements:

Created Conversant Relationship Marketing (CRM) Procedure Manual

Assembled CRM Preferred Partner Network

Member of the division CRM leadership team

Served as agency volunteer for The Chamber o f Commerce 2003 Resource Campaign

Created and administrated agency wide Outlook training

Marketing Manager 4/98-8/01

AMERICAN HOME SHIELD, A SERVICEMASTER COMPANY Memphis, TN

Managed all aspects of Direct-to-Consumer marketing initiatives for twenty partn ers that

included a multi -staff team, marketing budget and sales objectives.

Served as both the account and marketing contact for all domestic programs

Recruited, trained and managed Renewal and Consumer Sales marketing team

Managed over 35 direct response marketing campaigns

Established and maintained client and vendor relationships

Forecasted and managed department’s $11+ million marketing, sales and personnel

budgets

Collaborated with internal departments including company Call/Service Center,

Accounting, and Information Technology departments in building necessary infrastructure

for growing Consumer business

Participated in product development in order to meet Consumer growth opportunities

Achievements:

Achieved the first successful third -party marketing programs

Consumer Sales growth levels of 18%+ for three consecutive years

Renewal growth levels of 4-5% for two consecutive years

Member of AHS Advisory and Leadership teams

National Marketing Coordinator 6/93-4/98

J-LINE PUMP COMPANY Memphis, TN

Executed and monitored regional and national Sales/Marketing policies and program

Maintained and distributed regional and national pricing guidelines

Created, distributed and maintained the company’s 132 -page product catalog, literature

and advertisements

Coordinated/attended conventions, expositions, seminars and sales meetings

Supervised clerical/office staff as needed

Achievements:

Developed the company’s first "working" Marketing/Advertising Budget thus reducing

spending by 48.6% while sales increased 18.6% during the first year

Developed and conducted computer training program for sales staff

EDUCATION

Bachelors of Business Administration, University of Memphis

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