JOHN A. ZUSKA

Jacksonville Beach, FL *****

acpuep@r.postjobfree.com • 904-***-****

IT INFRASTRUCTURE PROJECT MANAGER

Technology Management Enterprise Operations Resource Management

Experienced and accomplished IT management professional with a strong record of innovation in delivering

world class solutions based on leading edge technologies for enterprise companies. Comprehensive project

management experience from concept through requirements analysis, development, implementation, and support.

Demonstrated ability to build and lead teams of high performing technical experts. Collaborate effectively across

functions to address business needs, introducing systems, tools and methods that reduce costs and improve quality.

Highly effective in deadline driven environments with multiple competing priorities.

Highlights of expertise:

• Project Management • Architecture & Design • Documentation & Reporting

• Strategy & Execution • Performance Tuning • Team Building & Leadership

• Process Improvements • Systems Analysis • Coaching & Training

PROFESSIONAL EXPERIENCE

2013 PRESENT

RENAISSANCE BEHAVIORAL HEALTH

EMR / EHR IT PROJECT MANAGER

Lead project manager for the EMR / EHR Information technology project implentation. Responsible for all project

documentation, project scheduling and budget. Led the implementation of the Avenues EMR system from project

conception through implementation.

● Develop the detailed project plan with input from various teams using the Microsoft Project. Lead and direct

the project team, ensuring that work is accomplished in accordance with the project plan.

● Get the project team on track and create win win scenarios

● Establish processes and procedures that the team could follow and use to their advantage

● Evaluate the project and identify lessons learned with input from the team and facilitating project construction

● Supervise clinical staff, provide guidance, advice and provide performance feedback.

● Responsible for reviewing all legal and congressional guidelines referenced in legislation related to the

Behaviorial health care addendum to the affordable care act.

ZUSKA & ASSOCIATES

PRINCIPAL / MANAGING CONSULTANT

Apple, Inc. 2012 2013

Project management and development for Google.com and Apple, INC as well as development of the collaboration

and toolset for Google Authenticator. Developed project plan using combination of Google Docs and internal Google

project management tools. Managed project teams to assure timely product delivery within budget and legal

guidelines. Planned, designed, and coordinated production delivery teams utilizing the SDLC. Provided guidance

based on previous I had published using Linux, Mac OS, Java / PHP, and Google Go.

Citigroup 2011 2012

Responsible for managing global delivery of key infrastructure components for the Citi web platform as well as the

migration of customers of Citi to the new AIX platform. Prepare project costs analysis for large complex IBM

Websphere and Java development projects coordinate major/complex project roll outs across countries.

● Develop the detailed project plan with input from various teams using the Planview project planning software.

● Lead and direct the project team, ensuring that work is accomplished in accordance with the project plan.

● Evaluate the project and identify lessons learned with input from the team and facilitating project closure.

● Manage resources allocation and review budget with the various teams.

● Supervise assigned staff, provide guidance, advice and provide performance feedback.

BLUE CROSS BLUE SHIELD OF FLORIDA

2010 2011

CONTRACTOR – INFRASTRUCTURE PROJECT MANAGER

Contracted to deliver technology system projects and infrastructure, managed risk mitigation, and assess critical paths

and dependencies as related to information technology infrastructure projects. Managed new Infrastructure build out

as well as functional design of co locating within an existing BCBS facility and separation of LOB business process.

New projects introduced concepts to BCBS including cloud computing (using Amazon Technology), Citrix Xen desktop

virtualization, virtualization within a hosted computing platform, and a remote development environment. Managed

applications, development projects and systems support related to mission critical healthcare. KEY PROJECTS &

ACHIEVEMENTS:

● Planned, coordinated, and tracked the project activities for initiatives of supported service delivery teams.

Assisted in planning and organizing resources from across all technology areas along with the Business to

achieve Project objectives. Established procedures and processes for project activities.

● Created, monitored, and maintain projects in project management software including managing project plan

tasking and assignments utilizing MS Project.

● Guided the team through all phases of the project life cycle. Supervised and directed activities as required

ensuring successful project implementation.

● Managed the infrastructure and implementation of the new Diversified Business infrastructure and the

construction of Guidewell.com a new business within BCBSFL/Navigy on the IBM WebSphere Platform and

IBM AIX in partnership with Amazon.com and Citrix.

● Managed the migration of several non blue branded business to the newly constructed Diversified Business

infrastructure including: Incepture, Circana, LSV, and Navigy.

● Owned accountability and status of project budgets and timelines with Technology management and business

partners.

● Coordinated the activities of the project team with other departments, business partners, and vendors.

● Managed project reporting and issue processes. Managed project deliveries including risk mitigation,

assessing critical paths and dependencies, and measurement of milestones.

● Siebel release management

● Other duties include budget compliance, maintaining issues list and issue priorities, assigning tasks, and

regular status meetings with business partners.

Bank of America, Jacksonville FL

2004 – 2010

Manager and VP of Enterprise Technology & Delivery

Earned key corporate position as a result of outstanding performance in prior contract role.

Managed highly skilled technical teams across the complete life cycle in a series of projects designed to improve

operational performance, reduce costs, and implement new capabilities. Monitored and tracked progress on multiple

fronts, carefully managing budgets, utilization and bandwidth to ensure adherence to targets. Created and managed

plans using Microsoft Project provided senior management with periodic dashboard reporting. Led project problem

solving that addressed issues as they arose conducted post project reviews and root analysis sessions. Utilized

extensive knowledge of banking industry rules and regulations in creating a series of improvements with a strong

bottom line impact. Key Projects & Achievements:

Championed GNU and Linux software to senior bank managers as a significant cost savings strategy.

•

Defined and initiated projects to cut costs by $12M over 3 years by implementing JBoss.

•

• Reduced overall departmental operating expenses by $20M through renegotiation's with vendors and

replacement of aging hardware.

Assisted in design and implementation of new global file system.

•

Designed and wrote all security policies for Bank Middleware.

•

• Deployed enterprise wide system policy monitoring using Symantec ESM to monitor file systems and

applications for compliance with corporate standards set by governance board.

Bank of America, Jacksonville FL

2003 – 2004

Project Manager / Webmethods Administrator

Contracted through Tek Systems to administer key systems and execute projects for Bank of America. Created,

maintained and executed Microsoft Project plans and monitored progress on multiple fronts to ensure adherence to

schedules and budgets. Conducted presentations and reviews for internal and external stakeholders. Held sign off

authority on project deliverables. Effectively managed complete project lifecycle, meeting all goals for quality, schedule

and budget. Key Projects & Achievements:

Defined and managed hardware upgrade to new Solaris platform.

•

Designed and successfully executed DB2 upgrade plan.

•

Migrated bank software to Fidelity platform (MSP).

•

Assisted in upgrading all hardware to UltrSparc IV chipset from Sun 25k.

•

Reduced operating cost of old Sun hardware by 125% through replacement of old models.

•

Recognized for creativity and teamwork in planning and executing projects.

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Managed all phases of product qualification and problem report tracking, reducing new and legacy issues.

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Provided detailed documentation to corporate resulting in reduction resolution time.

•

• Managed designated customer accounts for multifaceted engineering issues effectively worked onsite with

customers on qualification, configuration, and repair.

2001 – 2003

WW GRAINGER INC, Lake Forest, IL

UNIX System Administrator

Produced a strong record of performance improvements through a series of high level projects that upgraded existing

technical operations and introduced new capabilities. Created a five year strategic plan to achieve cost reduction and

quality improvement targets. Participated in corporate architecture group and technical review meetings to strategize

about goals and review progress. Cross trained developers on best practices and architecture team on systems

design. Key Projects & Achievements:

Lead system architect for 3rd generation site utilizing J2EE technology and SunONE application server.

•

Championed movement from Broadvision to J2EE.

•

Implemented bi coastal high availability systems utilizing Cisco content switches and proximity DNS.

•

• Successfully migrated e commerce site with $2.5M daily revenue stream from Digex to IBM Global Services

with no service interruption. Achieved solid cost savings and increased ROI by including bi coastal failover in

hosting cost.

• Designed pass through proxy server utilizing Apache gzip compression that decreased overall page

downloads by more than 60%. Implemented Akamai for last mile services, for a further 15% reduction.

Additional experience as UNIX and Linux Systems Administrator: performed migrations, upgrades, systems and

network design involving enterprise companies (1999 – 2001)

EDUCATION AND TRAINING

Computer Science PURDUE UNIVERSITY, West Lafayette, Indiana

Certifications / Professional Development / Affiliations

JBoss Certified Engineer Solaris Certified Systems Administrator RedHat Certified Engineer

Certified Project Management Professional PMP

Professional Affiliations: ACM USENIX IEEE Oxford University Scientific Society

Technical Proficiencies

Clarity, Microsoft Project, MSEPM, Planview

Project Management

Tools:

Project Management PMI PMBOK, SDLC, Agile, Waterfall, RUP, Six Sigma, Scrum,

Methodologies

Operating Systems: Linux (various), Windows (various), Solaris (Various), AIX, HP UX, Mac OS X

Databases: MySql, Oracle DB (Administrator), DB2, Access, VMS, Open VMS

Applications: Broadvision, Webmethods, Faximum, Microsoft Visio, Symantec ESM, SharePoint

Application Servers: JBoss, Sun ONE, Tomcat

Storage: EMC, MTI, Sun StorEdge, Veritas File System / Volume Manager

Web Servers SunONE, Webserver, Apache

Monitoring: MRTG, Big Brother, BMC Patrol, HP OpenView

Backup & Restore: Veritas Net Backup

Other: Microsoft Office, Cognos, Peregrine, IBM Maximo, SUN Sparc / UltraSparc, Veritas

Cluster Server, Cisco switch configuration, SSH, SCP, Solaris Performance Tuning,

Capacity Planning, Change Management, ITIL (Information Technology Infrastructure

Library), Centigram VM, Meridian Switches. VmWare, Citrix

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