KEITH KOEBEL

**** **** ***** . ********, ** ***** . acpuee@r.postjobfree.com . 502-***-**** .

502-***-****

Qualifications Profile

Highly accomplished Management and Network Analyst with extensive

experience in management and problem resolution, installation and

maintenance in telecommunication and technology sectors.

> Exceptional leadership and proven supervisory abilities; assembler,

mentor, trainer, and supervisor that produced quality production in

all areas assigned, also computer troubleshooting of numerous

platforms and personnel.

> Recognized for continual employer and employee relations with a

communication style stressing team work, while remaining focused in a

dynamic, and very fast-paced environment.

> Influential communications skills; adept at establishing and

maintaining loyal and lasting relationships with supervisors, co-

workers and subordinates, while articulating highly technical products

and software applications at all levels of technical proficiency.

> Innovative problem-solving and analytical skills, superior analyzing

of information and evaluating results to choose the best solution and

solve problems in short fuse situations.

> Unparalleled analysis and business development acumen; capable of

developing short and long term solutions along with troubleshooting

and maintenance as needed on a daily basis.

Technical and management strengths

Technical Support Problem Resolution Hardware and Software

Helpdesk Excellence Maintenance Systems Integration

IT Operations Strategic Planning and Budgeting and Technology

Management Execution Procurement

Network Installation Systems Implementation User Training & Support

Technical Background

Platforms: IBM/Lenovo & DELL Workstations, Laptops and Servers, Lexmark

and HP Printers, XIOTec SAN, Konica Minolta Bizhub and Sharp,

Blackberry, Palm Pilot

Networking: LAN/WAN technologies, VPN, including hubs, routers, switches,

wiring. Cisco/HP/3Com/IBM equipment, VoIP

Tools: Novell Netware CNE/CNA, Novell GroupWise, eDirectory, Active

Directory, Windows Server, Microsoft Office Suite (Word, Excel,

PowerPoint, Access, Outlook), Adobe Acrobat, VMWare, GWAVA

Redline, IP Monitor - Solar Winds, Track-It, Backup Exec, Backup

Express

Professional Experience

DGV SERVICES, Crestwood, KY 2013 to

Present

Account Manager

Responsible of collecting accounts receivables for various medical

providers. Posting funds collected to patient accounts. Confirming both

primary and secondary insurance is filed correctly, including Medicare and

Medicaid..

AGUIAR INJURY LAWYERS, LOUISVILLE, KY 2012

- 2013

Information Technology Manager

Manage IT Department, providing all functions of IT/Infrastructure

including Systems Administration and Desktop Support. Worked with vendors

on purchase and installation of all hardware and software.

Key Achievements:

. Managed Information Technology Department, supporting 75+ workstations

ensuring efficient, effective and secure operations.

. Organized and implemented the relocation and consolidation of

satellite offices to one major corporate office.

. Maintained accurate IT Asset-Inventory and up to date systems and

operations documentation.

. Lead the team's daily activities as well as dispatching incidents

appropriately

. Manage the scheduling of multiple teams for 24/7 and holiday coverage

. Be a contributing member of the Management Team

DRE MEDICAL, Louisville, KY 2011 - 2012

Information Technology Manager

Responsible for all aspects of technology service delivery within defined

areas, Infrastructure, User Support and Enterprise Systems.

Key Achievements:

. Implemented and centralized printing and reduced printing cost over

30% monthly.

. Negotiated MPLS installation for multiple locations.

. Implement VoIP phone system with Windstream.

. Ensure defined systems, processes, and methodologies are followed

accordingly

. Manage the scheduling of multiple teams for 24/7 and holiday coverage

. Work collaboratively with senior management to assess accountability,

performance and compensation for teams and develop performance plans

and metrics for technical support team

. Work with other departments in the organization to review current

process and procedures and bring innovation to the management team

. Collaboratively develop on-going training program for team members

HILLIARD LYONS, Louisville, KY 2010 - 2011

Help Desk Supervisor

Provided application and technology support as part of a team that

maintains the Firm's Technology Help Desk Operation.

Key Achievements:

. Provides expert and creative solutions to user problems on laptops and

desktops for 1000 plus users in 13 states.

. Acquired and maintained knowledge of relevant product offerings to be

able to provide accurate solutions to end users for short and long

term needs.

. Coordinated user and support issues among corporate sites to ensure

timely distribution of knowledge and provided a very real positive

impact on user satisfaction and productivity.

. Converted Help Desk from an answering service to Tier 1 and Tier 2

support

. Implemented SLA and Customer Satisfaction questionnaire

. Lead the team's daily activities as well as dispatching incidents

appropriately

. Acted as a product liaison for major products, working with other

corporate departments and third party developers to solve technical

issues.

. Work with other departments in the organization to review current

process and procedures and bring innovation to the management team

. Collaboratively develop on-going training program for team members

FIVE-STAR TECHNOLOGY SOLUTIONS, Sellersburg, IN 2009 - 2010

Vice President Business Development Manager

An aggressive results-oriented sales professional that can execute a solid

sales plan and meet goals and objectives.

Key Achievements:

. Worked closely with the owner on business development and ongoing

strategic opportunities.

. Developed and managed multiple successful marketing campaigns.

. Developed new prospects, identified leads, and secured new business

and existing clients.

. Be a contributing member of the Management Team

. Work with other departments in the organization to review current

process and procedures and bring innovation to the management team

REPUBLIC BANK and TRUST COMPANY, Louisville, KY 1997 - 2009

Assistant Vice President Technology Services Manager

Responsible for the security, availability and integrity of sensitive

business data. Performed periodic audits of technical service processes,

computing assets and service delivery. Provided end user support for 1000

plus users in 48 locations in four states. Proven ability to demonstrate

high levels of internal drive and achievement which resulted in promotions

from Computer Specialist to Assistant Vice President.

Key Achievements:

. Coordinated, managed and oversaw the move of over 100 employees to new

office location. Directed operations from the beginning of

installation of networking and cables to every employee established in

efficient cubicle stations with working computers, phones, and

printers as well as all personal effects. Oversaw the setup of all

servers and training rooms.

. Hardware and software installation and configuration for all banks

"refresh" of Personal Computers, Monitors, Printers and Servers.

. Coordinated, managed and oversaw Novell Netware upgrade of 78 servers

throughout enterprise. Rolled out IPrint at the time of upgrade.

. Responsible of implementing the current asset tracking system.

. Evaluated and Implemented ticketing system

. Implemented SLA and Customer satisfaction questionnaire

. Lead the team's daily activities as well as dispatching incidents

appropriately

. Ensure defined systems, processes, and methodologies are followed

accordingly

. Manage the scheduling of multiple teams for 24/7 and holiday coverage

. Be a contributing member of the Management Team

. Proactively identify and implement opportunities to improve customer

experience

. Work collaboratively with senior management to assess accountability,

performance and compensation for teams and develop performance plans

and metrics for technical support team

. Work with other departments in the organization to review current

process and procedures and bring innovation to the management team

. Collaboratively develop on-going training program for team members

inacom, louisville, ky 1987 - 1997

National Sales Manager

Provided business solutions to high-tech industries, focused on technology

consulting, training and procurement.

Key Achievements:

. Responsible for the success of the company's Louisville office in

bringing the latest technologies into the marketplace, with annual

sales projections of over three million real dollars.

Education / Training

1987

Associate Degree ( Major in Micro Computer Science

kentucky polytechnic institute, Louisville, KY

special interests

2004 to Present

Independent Sports Official

independent sports official association, Louisville, KY

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