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Manager Customer Service

Location:
Negeri Sembilan, Malaysia
Posted:
May 24, 2015

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Resume:

Nganavirgis s/o Thanimalai David @ Vee

No.***, Jalan Merak 14, Taman Thivy Jaya,

***** ********, ****** ******** **** Malaysia.

H/P: 012-*******, e-mail:acpudm@r.postjobfree.com

Date of birth/age : March 17, 1967 / 48 years old.

Nationality : Malaysian

Marital status : Married with 2 children; 1 Boy and 1 Girl.

Health : Excellent, 5’ 9.5”, 82 kg.

I/C No. : 670317 – 05 5409.

Passport No. :

Religious : Catholic Christian

Language : English, Tamil, and Malay

Academic background

o Master’s degree in Engineering (Manufacturing Management),2006~2008

The University of South Australia

o First degree in Industrial Engineering, 2002~2002

The Generale Polytechnic of Canada

o Diploma in Manufacturing Technology,1998~2000

The German Malaysia Institute, Malaysia

o Advanced Certificate in Engineering Inspection, 1993~1994

The Industrial Trade Training Institute, KL

Career Objective

Pursuing a challenging role, allows demonstration of strategic plan and implementation of

result oriented activities, believing in best practices of continuous improvement innovatively.

OPERATION / PRODUCTION / PLANT MANAGEMENT

Result producing management career spanning 20+ years experience; demonstrating year over

year improvements in Quality, Cost, and Delivery function. A strong and decisive operation

leader with excellent analytical; organizational team building and planning skills. Maintain

uncompromising focus on high quality standards and bottom line profit improvement. Good

technical and communication abilities. Core knowledge and skill areas include:

o Quality Assurance Management о Process Simplification & Redesign

о Workflow Planning о Planning System Development

o Cost Control Strategies о Facilities/Operation Revamping

o Operations Improvement о Lean Manufacturing Practices

o TPM knowledge

о Safety Standards / Compliance

1

PROFESSIONAL EXPERIENCE

1)CeramTec Innovative Engineering, Seremban / N.Sembilan, M’sia Aug’2014

Present

(Industry : Glove hand formers – Ceramic) Quality Assurance Manager

Achieves quality assurance operational objectives by contributing information and analysis to

strategic plans and reviews; preparing and completing action plans; implementing production,

productivity, quality, and customer service standards; identifying and resolving problems;

completing audits; determining system improvements; implementing change. Develops quality

assurance plans by conducting hazard analyses; identifying critical control points and

preventive measures; establishing critical limits, monitoring procedures, corrective actions, and

verification procedures; monitoring inventories. Validates quality processes by establishing

product specifications and quality attributes; measuring production; documenting evidence;

determining operational and performance qualification; writing and updating quality assurance

procedures. Maintains and improves product quality by completing product, company, system,

compliance, and surveillance audits; investigating customer complaints; collaborating with

other members of management to develop new product and engineering designs, and

manufacturing and training methods. Prepares quality documentation and reports by collecting,

analyzing and summarizing information and trends including failed processes, stability studies,

recalls, corrective actions, and re validations. Updates job knowledge by studying trends in and

developments in quality management. Enhances department and organization reputation by

accepting ownership for accomplishing new and different requests; exploring opportunities to

add value to job accomplishments.

2)CeramTec Innovative Engineering, Seremban / N.Sembilan, M’sia Jan’2010

Aug’2014

(Industry : Glove hand formers – Ceramic) Production Manager

Responsible for heading the Production Department towards achieving productivity, efficiency,

delivery, and energy management. Thus, so far successfully achieved 92% for each mentioned

category. The main challenging task is to identify, develop and implement innovative driven

ideas as it helps to improve cycle time and capacity of machineries and complex system. Some

of my former assignments included the responsibility to develop conveyor system at initial

stage, middle stage, final stage and secondary finishing. Responsible for recycle of waste

energy . Although committed to production department but holding responsible for overall

factory plant as engulf 85% of factory lay out. . Responsible for planning of manpower, raw

material inventory, and continous improvement. Responsible to facilitate, engage, equip, and

lead all production channels ( various segments) and staffs (11 supervisors, 2 engineers and

300 operatives) with appropriate training, tools, and strategy development for products.

Responsible to work closely with Sales, Engineering, Purchasing and Quality Assurance to

ensure that product implementation schedules are met. Responsible to lies with Administration

and Human resource department to look after employees issues. Assign to other duties request

by Management.

2) CeramTec Innovative Engineering, Seremban / N.Sembilan, M’sia 2005

Present

(Industry : Glove hand formers – Ceramic) Assistant Production Manager cum Acting

Production Manager

Achievement

scrap rate – 13% to 9% best

o

delivery royalty 85% to 97%(maximum) –best

o

work in progress 42% to 25% moderate

o

productivity 82% to 93% best

o

efficiency 1.83pcs/hr to 2.34pcs/hr best

o

reduce energy consumption gas, compressed air, electric and

o

re use waste energy moderate

o

Innovatively shortened cycle time, process flow, modified line, encouraged localizing of

o

raw materials, introducing incentive scheme instead of overtime, eliminates unnecessary

activities.

o Setting of departmental goal

o Assisting MD in setting company wide strategy.

2) Sanko Kasei, Bangi /Selangor, M’sia 2000 2004 (Industry : Injection Moulding)

QA Engineer

Achievement

o Earned bridge of trust from bigger industrial players such as Sony, Hitachi, Sharp, and JVC

that have boosted up company’s sales

o Worked hand in hand with QA manager to set up company wide procedures [ISO]

o Carry out vendor audit

o Introduced machine performance index through ‘ SPC analytical’

3) Vocational Institute, Kajang/Selangor 2001 2003 ( Industry: Mechatronic),

3

Technical Training Officer

Achievement

o Carried out induction training Level I for employees from various industries.

4) Takahata Precision, Balakong /Selangor, M’sia 1994 2000 (Industry : Injection

Moulding),Inspector Technician Supervisor

Achievement

o Production information system set up

o Initiated SOP

o Improvement on CD Mecha deficiency (75%) best

o Parts were weighed with no high scale measurement(78%) best

o Machine downtime decreased (3hrs/daily to 3hrs/weekly) moderate

o Total elimination of dust contamination from prism transparent product that almost losing

business (obtained RM 1.2 M worth business)

o Pre production approval by mould set up and qualifying the 1st piece.

5) Teaching, Bahau /N.Sembilan, M’sia 1988 1992 (Educational

Department) Teacher

Achievement

o Set and guided the students to achieve goal in primary evaluation.

Technical knowledge

Interpret 3D drawing, Handling of workshop machineries (lathing, milling, welding, NDT and

DT), Programmed logic control, Pneumatic, Hydraulic, Coordinated measuring machine,

Polymer science, Ceramic engineering, Metallurgy, Statistical process control and well verse

with manufacturing flow.

Field related short term courses attended

Failure Mode effective Analysis, Safety and Health, SPC, Injection Molding, Ceramic

rheology and firing, and Termination Employees guidelines.

Principles in life & Characters

o Result oriented

o Learn from failures other wise fail to learn

o Moderate in communication but a strong observer for improvement

o A step ahead by being mentor/developing others

Purpose for leaving all above mentioned companies

o Career development and better offer

Availability

Available date : 2 months notice

Current Salary : RM 11,700 + 1 car

Expected Salary : RM 16,000 + bonus

References: a) Kantharow [016-*******] Consultant/Ex QA Manager/Lecturer .

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