ROBIN M. CARTER

Phone:

917-***-****

Garden City Park, NY 11040

Email:acpu6m@r.postjobfree.com

Medical Office Manager

A proven office administrator adept at successfully responding to ever-

changing environments and situations. Able to work with, motivate, and

mentor diverse teams, while leading by example as an individual

contributor. Consistently remains calm and works well in high-pressure

situations, constantly seeking new challenges and process improvements.

Experienced leader recognized and tasked by executive management to improve

organizational effectiveness and efficiency. Extensive business acumen

providing the background to quickly assess and utilize the appropriate

response to meet the specific needs of the business requirement at hand.

Organized, detail oriented, and possesses high level customer service /

management skills.

Areas of Expertise

Customer-Service Oriented . Interdepartmental Relationship Management .

Client Collaboration . Personnel Management Client Relationship Management

. Excellent Problem Solver . Productivity Improvement . Attention to Detail

Excellent Organizational Skills . Focused and Results-Oriented . Supply

Management . Budget Management

Professional Experience

RADIANT SKIN DERMATOLOGY AND LASER, New York, NY January 2015-

FRONT OFFICE MANAGER

. Oversee and manage all aspects of the front office operations,

including insurance verification, collection of outstanding patient

balances, consultation and cosmetic procedure deposits.

. Responds to phone and internet inquiries.

. Implement procedural and policy changes as necessary to ensure

operational efficiency and improvement.

. Development of daily and weekly priority booking schedules for

staff to follow.

. Concierge for cosmetic patients.

KERIS DERMATOLOGY, New York, NY 2011

Front Office Manager

. Oversaw and managed all office operations and procedures, including

preparation of payroll and internal communications.

. Improved processes by designing new filing systems and monitoring

clerical functions to ensure completion.

. Increased office efficiencies by planning and implementing office

systems and by defining retention, protection, retrieval, and transfer

procedures.

. Selected, hired and trained new employees, offering coaching and

counseling on job duties as required.

. Scheduled and assigned employees, reporting to top level executives

and summarizing information based on trends.

. Analyzed special reports, summarizing information and identifying

trends to be used on ongoing performance.

. Coached and mentored employees, contributing to all team efforts.

. Prepared reports and summarized business trends to be used in

strategic planning and decision-making.

. Attended professional and technical educational workshops,

reviewing professional publications and establishing personal networks.

METRO MEDICAL MANAGEMENT, New York, NY 2009-2010

Medical Billing Agent

. Collected on delinquent accounts, outlining payment schedules and

alternative arrangements with patients. Monitored payments and followed

up with clients when payment lapses occurred.

. Reported on Medicare bad-debt costs, tracking billings and

monitoring collections to provide reports to management.

. Monitored compliance and procedural issues as needed, adhering to

professional standards and ensuring hospital policies were maintained at

all times.

. Enhanced billing department's and clinic's reputation by

accomplishing new and varying requests, exploring new opportunities to

offer enhanced service and operational efficiency.

THE SKIN SPECIALTY GROUP, New York, NY 2006-2009

Office Administrator / Executive Assistant

. Assisted in all level of staff and operational support, preparing

reports, presentations and memorandums as needed.

. Designed new employee attendance management systems and processes,

reducing interoffice conflicts and enhancing operational success.

. Tracked office inventory and assisted in departmental budget

development and expense management.

. Maintained administrative personnel and monitored all travel

calendars and itineraries.

DR. RONALD SHERMAN / TRISH MCEVOY SKIN CARE CENTER, New York, NY 1986-2003

Office Manager (2001-2003)

. Monitored all operational and clerical duties for the office,

allocating available resources to ensure successful task performance.

Coordinate all activities to ensure successful task performance.

. Hire, lead, mentor, and discipline teams of office staff, designing

and implementing systems to enhance performance.

. Designed and integrated filing systems, ensuring security,

integrity, and confidentiality of all data was maintained.

. Implemented procedural and policy changes to ensure operational

efficiency and improvement.

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