OLIVIA PANTOJA

Z-** B* SCI Makaturing St., Mandaluyong City Mobile: 091*-******* Home

phone: 8615929

An ITIL qualified SCCM Engineer with experience in multi-level support,

providing analysis and resolution. A strong communicator with proven

customer service and support skills. Extensive experience in Incident and

Task, with the ability to work under pressure and resolve issues

effectively.

Experienced in Technical, Service Delivery and Project Management areas

along with Management Information with ability to create, analyze and

present data concisely. Knowledgeable in the administration and maintenance

of the McAfee Security solution using ePO and all other associated

applications.

Detail oriented and resourceful in completing projects; able to perform

multi-task effectively.

Strengths include:

. Strong initiative for expanding new territories and cultivating major

accounts

. Client Relationship Management (CRM)

. Proactive hands-on style; extensive team leadership and personnel

development skills

. Skilled in preparing and conducting presentation and product

demonstrations

. Technically knowledgeable, yet highly self-motivated to learn new

concepts

. Project Management and Contingency Planning

. Productivity and Efficiency Increase

. Network and Systems Administration

. Excellent Customer Service and Client Retention Standard

OBJECTIVE

. To secure an IT role in the IT industry where I can demonstrate my

expertise and utilize my years of experience as an SCCM Engineer and

join the company that offers professional growth while being

innovative, flexible and resourceful.

CORE COMPETENCIES

SMS/SCCM Administration McAfee EpO Management

Software Testing and Packaging Systems Installation,

Software and OS Deployments Configuration and Upgrade

Patch Management Virtualization

PC Workstation and Servers Health Management of Active Directory

Monitoring

IT Documentation Change Management Process

WSUS GPO

WDS MDT 2010/2012

Project Management BMC Remedy

Risk Assessment

WORK EXPERIENCE

Collabera (HCL Technologies) Feb 2015 - Present

SCCM Engineer

Responsibilities:

- Package and distribution of software and Windows Security

patches/hotfixes

- Manages Software and Security Distribution (Desktop Systems and Server

Systems)

- Manages and Maintains the Enterprise SCCM Servers

- Manages Servers and Desktop Images

- Coordinates and Manages Change Acceptance Testings

- Coordinates and Manages Monthly Security Rollups

- Coordinates and Manages Standard Desktop Image Production Release.

- Tracks stats of Software Installs / Generates reports

- Creates Central Adverts for emergency / critical security hotfixes

- Collaborates with Desktop Systems, Release Management, Data Center

Assets, Desktop Design and Packaging and Delivery Teams to ensure Software

Development, Testing and Delivery.

Key Contributions

. Important team player in planning the infrastructure of the client's

SCCM 2012.

. Assistant Team Lead in configuration of SCCM 2012.

. Created different documentations/training materials for SCCM 2012

which will be provided

to different IT teams.

Tech Mahindra LTD. Aug 2013 - Jan

2015

Senior SCCM Administrator (Project Technical Lead - GlobeTel's Systems

Center 2012)

Responsibilities:

- CM12 Infrastructure Design and Administration

- CM12 Site Server Build and Refresh

- Deploy Core Software updates and Windows Updates (Desktop Systems and

Server Systems)

- Deployments Monitoring, verification, reporting and DB Cleanup

- Manages Software and Security Distribution (Desktop Systems and Server

Systems)

- Manages and Maintains the Enterprise SCCM Servers

- Manages Servers and Desktop Images

- Coordinates and Manages Change Acceptance Testings

- Coordinates and Manages Monthly Security Rollups

- Coordinates and Manages Standard Desktop Image Production Release.

- Tracks stats of Software Installs / Generates reports

- Creates Central Adverts for emergency / critical security hotfixes

- Collaborates with Desktop Systems, Release Management, Data Center

Assets, Desktop Design and Packaging and Delivery Teams to ensure Software

Development, Testing and Delivery.

- Incident Management and Change Management using Remedy

CHAMP Cargosytems Phil, Inc. Feb 2013 - Aug

2013

CHAMP Cargosystems provides the most comprehensive range of integrated IT

solutions and distribution services for all players in the air cargo

transport chain. CHAMP is a byword for business-critical content and best

of class, reliable connectivity between air cargo carriers, GSAs, GHAs, and

forwarders worldwide. Headquartered in Luxembourg, CHAMP has offices in

London, Zurich, Atlanta, Manila and Frankfurt /Main.

Sr. Remote Desktop Engineer (2013)

The role dealt with 2nd level fault investigation and resolution, and other

ICT concerns; both remotely and by desk visits.

Also involves with creation of OS images and OS deployment through WDS and

MDT2010.

Key Contributions

. Extends timely and appropriate assistance to end users

. Responsible for end-to-end ticket transaction that would cover work

acquisition, diagnosis, planning, workable solution, work outputs and

other related concerns that rooted from the main problem.

. Created two (2) different images for Windows 7 which will be used for

Software Development teams and to the other corporate teams.

Asia Halcrow, Inc. 2008 - 2012

Asia Halcrow, Inc is a local office of Halcrow Group Ltd. It is a Global

Consulting Engineering business with approximately 8,000 staff based in

over 60 offices worldwide.

During my 4 years with Halcrow I have carried out roles, increasing my

merit and scope based on my success in each assignment.

Global Desktop Management Analyst (2009 - 2012)

The role involves management of the Systems Management Server (SMS) which

we create packages, test, deploy software, and apply patches. Ensures that

workstations and office file servers comply with established policies,

standards, licensing agreements, and configuration guidelines.

Coordinating with team and managers regarding tasks. Prepares and submits

monthly report for the whole Desktop Management Team. Creates documentation

on in-house or third party software that has been tested and then prepares

the Change Request/Change Management documents prior to global deployment.

Key Contributions

. Lead the role of testing and deploying Microsoft Security patches or

"Patch Tuesday" via ITMU/SMS

. Contributed in testing, packaging and deploying of Unified

Communications globally.

. Lead the team in updating of Service Packs for Windows XP platforms

and MS Office 2003 Service Pack 3

Global Service Desk Analyst (2008 - 2009)

The role dealt with 1st to 3rd line fault investigation and resolution, and

other ICT concerns; both remotely and by desk visits.

Key Contributions

. Extends timely and appropriate assistance to end users

. Responsible for end-to-end ticket transaction that would cover work

acquisition, diagnosis, planning, workable solution, work outputs and

other related concerns that rooted from the main problem.

. Monitoring the life-cycle of incident tickets.

. Turn over tickets that are beyond the scope of the service desk to

different departments concerned

. One of the top performing Analyst for the Month of July, August and

October of year 2006 Global Service Desk Operation - it is an honor

given for being an excellent and outstanding analyst.

(2001 - 2008)

After my tenure with Phil EDS-Techno Services, I put up my own Computer

Shop business, from planning, building and operating. I have been

successful and at the same time practiced my knowledge in implementing

configurations, security and asset management.

The said business is still running and is being operated by my family.

Then I got a call and an opportunity to work for Halcrow.

Phil EDS-Techno Services, Inc. 1998 - 2001

Phil EDS or PET is a Japanese company that is engaged in designing of

automotive wiring harnesses for automotive manufacturers such as Toyota,

Nissan, Mitsubishi, Ford, Honda, Isuzu and Suzuki.

Design Staff

The role provides domestic and overseas clients with a host of services

related to specification and drawing development, design and modifications.

Stipulates implementation of standard methods and procedures for inspection

to achieve production precision, accuracy and reliability

Key Contributions

. Implement training courses for new staffs

. Selected as one of those who were trained and is responsible for the

implementation of the new Computer Aided Engineering System

ADDITIONAL IT EXPERIENCES

MS Windows Server 2003/2008/2008 R2 VMWare Workstation

MS Exchange 2003/2007/2010 MS Hyper-V/Virtual PC

Active Directory 2003/2008 Dameware, Team Viewer and Ultra

MS Systems Management Server 2003 VNC Remote Tools

SCCM 2007/2012 Citrix Apps

EMCO MSI Package Builder VB Scripting (SMS/SCCM

MS SQL Server Queries (SMS/SCCM Deployment)

Reporting) BMC Remedy

Project Management BigFix (IBM Deployment Tool)

Service Now (SNow)

EDUCATION AND TRAININGS

Bachelor of Science in Computer Engineering

AMA Computer College

1993-1998

Microsoft Certified Technology Specialist (MCTS: Exchange Server 2007,

Configuring)

Microsoft Certified Professional (MCP)

ITIL V3 Foundation Certified

6294A - Planning and Managing Windows 7 Desktop Deployments and

Environments

MS 10748 - Deploying System Center 2012 Configuration Manager

MS 10747 - Administering System Center 2012 Configuration Manager

Course 2596 - Managing Microsoft Systems Management Server 2003

MCSE Training

70-290 - Managing and Maintaining a Windows Server 2003 Environment

70-291 - Implementing, Managing, and Maintaining Windows Server 2003

Network

Finishing Course for Call Center Agent

Microsoft Office 2003 Basic-Intermediate Training

Linksys Training (Modules 1 and 2) Installing/Troubleshooting, NIC, Hubs,

Switches, Bridge, Router, Wi-Fi Router, Wi-Fi Device (NIC, PCMCIA card)

PowerLine

CHARACTER REFERENCES

Available upon request

Contact this candidate