RESUME OF DEANNA

STUMP

Resume of Deanna Stump

SUMMARY

** ***** ** ***** ****** Environment. Hotel/Casino Applications supported on the I series (AS400) platform Stratton

Warren Inventory Purchasing System V8.6 (SWS), Kronos Timeworks System, Time & Attendance, Infinium

Accounting/Human Resources System, Lodging Management Hotel System (LMS), Townsend Security Software, Jazz Call

Accounting System, Unix Platform Guest Hospitality System (GHS) on an SQL/.Net Platform Bally’s Casino Market Place

Player Tracking System, Bally’s Dynamic Promotions/Kiosk Software, Bally’s Tableview Bally’s Ticketing System (TIS),

Infogenesis Point of Sale (IG), Micros Point of Sale, New Wave Automation Title 31 Software, Ascent Employee Scheduling

Program, Virtual Roster Employee Scheduling Program, Bartech Minibar System, Resnet online reservations system,

Rainmaker Hotel Yielding/Analytical software, Custom Reports & Programs developed from Internal Programmers, along

with over 100 Internal and external interfaces across multi platforms.

PROFESSIONAL EXPERIENCE

Royal Caribbean Cruise Lines Feb 2015 to April 2015

Systems Analyst

• System application support for Crunchtime and Silverwhere..

• Requirement gathering, Test plan, test script, documentation, change management control

• Use Remedy for ticket tracking and SharePoint.

THE VENETIAN, HOTEL & CASINO Las Vegas, Nevada Jan 2015- Feb

2015

Systems Analyst II

• System application support for Bally’s ACSC Player tracking system.

• Level 3 support for all the gaming application including IGT Table Manager, VeriDox for scanning drivers licenses, SMS

Slot System

• Requirement gathering, Test plan, test script, documentation, change management control

• Use Service now for ticket tracking and SharePoint.

• Perform iSeries/AS/400 query to validate data.

CAESARS ENTERTAINMENT Las Vegas, Nevada October 2014 –

Dec 2014

Business Analyst

• Software Support for Multiple Casino Applications

• Gathered requirements, document analysis, requirements workshops, surveys, site visits, business process descriptions, use

cases, scenarios, business analysis, task, and workflow analysis.

• Support Infinium accounting Software module including GL, AP, FA,, PY, AM 2000

• Use Remedy for ticket tracking and SharePoint

FOUR WINDS HOTEL & CASINO Buffalo, MI June 2014 –Sept

2014

Business Analyst

• Setup and Trained Stratton Warren Inventory Purchasing System V8.6

• Gathered requirements, document analysis, requirements workshops, surveys, site visits, business process

descriptions, use cases, scenarios, business analysis, task, and workflow analysis

SEMINOLE TRIBE OF FLORIDA DBA SEMINOLE GAMING Hollywood, FL Sept 2005 – Apr

2014

Business Analyst

• Gathered requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process

descriptions, use cases, scenarios, business analysis, task, and workflow analysis

• Evaluated information gathered from multiple sources, decompose high-level information into details, and distinguished

user requests from the underlying true needs

• Formulated and defined systems scope and objectives based on user needs, a thorough understanding of business systems,

industry best practices, as well as internal controls

• Assumed responsibility for actively building and retaining customer relations; analyzed business requirements and defined

information systems solutions to address complex business needs requiring innovative and creative solutions and

frequently involve multiple platforms, software, hardware, technologies and tools

• Proactively communicated and collaborated with technical team and business owners to analyze information needs and

functional requirements to deliver an effective solution

• Documented enterprise wide requirements and translated them into technical specifications

• Developed user documentation and conducted training as required

• Successfully engage in multiple initiatives simultaneously

• Drive and challenged business units on their assumptions of how they will successfully execute their plans

• Worked with business owners and subject matter experts to devise or modify procedures to solve complex problems

considering operational impact, system usability and desired results

• Strong analytical skills including a thorough understanding of how to interpret customer business needs and translate them

into operational requirements

• Partake in small or complex applications rollout to single and multi-properties

• Partake in the QA and release management of new and changes to applications through thorough testing, debugging and

user acceptance before planning and executing deployment into Production using Agile Methodology.

• Develop documentation for users to install, operate and support.

• Provided end user training

• Provided post implementation support and troubleshooting

• Analyze problems and escalate issues in a timely manner for quick resolution.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group,

executives, managers, and subject matter experts

• The liaison between the business units, technology teams and support teams.

RESUME OF DEANNA

STUMP

• Worked on multiple high priority projects concurrently

• Maintained and enhanced technical skills through on-the-job training

• Responded to and assisted with other problem tickets as required

• Testing new software as well as upgrades for Quality Assurance, User Acceptance testing,, and Deployment for multi

properties using Agile Methodologies

• Writing Test Scripts, Technical and User Documentation.

• Develop business methods and procedures, including accounting systems, file systems, office systems, logistics systems,

and production schedules

• On Hand Go Live Support as well as Remote Support/User Support thereafter using Dameware Remote Software

Key Accomplishments

• Converted to Kronos Timeworks System from Timeworks and Implemented tokes/tips reporting within Kronos.

• Managed/Coordinated the Hardware conversion of Iseries V5R2 to V7R1 which included 4 major applications and over

100 interfaces both internal and external.

• FinCEN Title 31 E-filing and Reporting/Compliance expert

• Tax Forms and Year End Reporting expert

• Payment Card Industry Data Security Standard (PCI DSS) and Personally Identifiable Information (PCI PII) Compliance

expert

• Implemented Bally’s Casino Market Place (CMP) and for Table Games for all 6 Seminole/Hard Rock properties in Florida

• Implemented Stratton Warren Inventory Purchasing for all 6 Seminole/Hard Rock properties in Florida

• Implemented New Wave Title 31 Software at all 6 Seminole/Hard Rock properties

• Implemented Infogenesis Gift Card program using a 3rd party Gift Card Processor at all 6 Seminole/Hard Rock properties.

• Implemented Slot Machine Iview Account functionality for downloadable Credits for all 6 Seminole/Hard Rock Properties

Applications Supported

• I series (AS400) Platform Stratton Warren Inventory Purchasing System V8.6 (SWS), Kronos Timeworks System, Infinium

Accounting/Human Resources System, Lodging Management Hotel System (LMS), Townsend Security Software, Jazz

Call Accounting System

• Unix Platform Guest Hospitality System (GHS)

• SQL/.Net Platform Bally’s Casino Market Place Player Tracking System, Bally’s Dynamic Promotions/Kiosk Software,

Bally’s Tableview Bally’s Ticketing System (TIS), Infogenesis Point of Sale (IG), Micros Point of Sale, New Wave

Automation Title 31 Software, Ascent Employee Scheduling Program, Virtual Roster Employee Scheduling Program,

Bartech Minibar System, Resnet online reservations system, Rainmaker Hotel Yielding/Analytical software, Custom

Reports & Programs developed from Internal Programmers

• SQL/Java Platform SWS Direct Internal and External Portal for commodity bid Import/Export

• Interfaces Hundreds of Internal and external interfaces across multi platforms

OTHER RELATED PROFESSIONAL EXPERIENCE

HARRAH’S PRAIRIE BAND HOTEL & CASINO Mayetta, Kansas Sept 2004 – Sept

2005

Food and Beverage Buyer

• Generated purchase orders

• Worked closely with Department Directors to set up Item specifications

• Setup and Maintained Inventory Pars and replenished stock as needed

• Worked closely with Receiving and Accounts Payable to insure accurate deliveries and payments

• Research/resource new products/vendors

• Conducted blind cuttings

• Identify cost saving opportunities

• Conduct vendor and property meetings

• Initiate RPFs and create/insurance of RPF's

• Identified high usage Items for contract opportunities

• Knowledge of commodity markets, seasonal buys and lock-ins, negotiations and contracts

• Maintained a thorough knowledge of food and beverage products, specifications, markets, and negotiations

CIRCUS CIRCUS HOTEL CASINO Reno, Nevada Oct 1998 – June

2004

Food & Beverage Buyer/General Buyer

• Started as a General Buyer ordering Hotel, Casino, IT, Office Items and was quickly promoted to Food & Beverage Buyer

• Generated purchase orders

• Worked closely with Department Directors to set up Item specifications

• Setup and Maintained Inventory Pars and replenished stock as needed

• Worked closely with Receiving and Accounts Payable to insure accurate deliveries and payments

• Research/resource new products/vendors

• Conducted blind cuttings

• Identify cost saving opportunities

• Conduct vendor and property meetings

• Initiate RPFs and create/insurance of RPF's

• Identified high usage Items for contract opportunities

• Knowledge of commodity markets, seasonal buys and lock-ins, negotiations and contracts

• Maintained a thorough knowledge of food and beverage products, specifications, markets, and negotiations

SILVER LEGACY HOTEL & CASINO Reno, Nevada May 1995 – Oct

1998

Purchasing Coordinator/General Buyer Assistant

EDUCATION/CERTIFICATIONS

Diploma 1984

RESUME OF DEANNA

STUMP

LASSEN UNION HIGH SCHOOL Susanville, CA

Certificate of Completion 2009

DALE CARNEGIE, Ft Lauderdale, FL

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