HAROLD (HAL) BRODIE

*** ******** *****, ** *** 5H5

705-***-****

acpu2y@r.postjobfree.com http://ca.linkedin.com/in/halbrodie

PROFILE

A dynamic results-oriented IT Professional with 25+ years of progressive

information technology operations experience. An affable, steadfast, and

knowledgeable individual with proven analytical, design, resource

management, and technical skills coupled with a track record in providing

innovative cost effective solutions to complex technical issues.

Core strengths include People & Leadership Management, Service Delivery,

Applications Implementation & Support, Daily Operations, and Technical

Services.

. Application Technology / Support

. Service Delivery

. Infrastructure Development and Support

. Enterprise Operations Management

. Project Management

. Leadership & Team Building

PROFESSIONAL EXPERIENCE

[pic] CB Richard Ellis - www.cbre.ca 2011 - 2015

MANAGER, INFORMATION TECHNOLOGY OPERATIONS

Reporting to the VP Infrastructure, with a staff of 14, and an operating

budget of approximately $1 million, led and managed the maintenance,

monitoring and support of all applications, Infrastructures, networks, and

the daily operational stability of the CBRE Canadian computing environment.

. Implemented, maintained, and supported the server and communications

Infrastructure in a Shared Datacentre environment and well as 11 offices

and 200 remote sites nationally. This infrastructure provided services to

the two major Canadian CBRE divisions with approximately 1500 users.

. Substantially improved customer/client service by assembling and

developing a professional team and implementing pro-active processes

ensuring customers were not impacted. (ITIL V3)

. Effectively managed all office technology licensing, negotiations, and

relationships with strategic vendors, achieving year over year operating

cost reductions of +10%,

. Effectively managed all wireless contracts, negotiations, and

relationships with strategic vendors, achieving year over year operating

cost reductions of over $100,000

. Developed a complete Service Catalogue and Customer SLA Performance

Metrics, and reported the achievements to each customer account on a

monthly basis.

[pic] First Canadian Title - www.fct.ca 2010 -2011

DIRECTOR, INFORMATION TECHNOLOGY OPERATIONS

Reporting to the AVP Infrastructure, with a staff of 30 and operating

budget of $10 Million, directed the maintenance, monitoring and

Implementation of all applications, Infrastructures, networks, and the

daily operational stability of FCT's mission critical IT applications and

services.

. Achieved and maintained a 99.9% availability rating for all systems

within the first 6 months of employment.

. Assembled and developed a professional team of individuals to correct

defects and implement pro-active processes to ensure issues were

corrected without customer impact.

. Operated a national Service Desk, based on ITSM (ITILV3) to effectively

handle customer and user issues. The Service Desk provided services to

all of the major Canadian Banks and 1,000+ internal staff.

[pic] Brookfield Technology Services - www.brookfieldtechnology.com

2006 - 2009

VICE PRESIDENT, INFORMATION TECHNOLOGY OPERATIONS

Reporting to the Chief Information Officer, with a staff of 30 and an

capital budget of $3 Million, managed the development, maintenance and

Implementation of all applications, Infrastructures, networks, and the

daily operational stability of the customers' contracted services.

. Successfully assembled 3 teams using existing and new staff to manage the

day to day and customer project work. The Service Delivery team handled

the Service Desk and Desktop services, an Operations team managed

applications support and the datacentres, and a Technical Services team

developed and implemented strategic technologies and networks.

. Spearheaded the team charged with the design and architecture of a new

systems infrastructure. Successfully migrated from Novell Infrastructure

to a Virtualized 64bit Microsoft AD infrastructure with Exchange

Increasing network and application performance by 30% and reducing HVAC

costs by 25% in 9 months.

. Recognized as being the 1st company in Canada to implement Remedy 7.0

(ITSM version), resulting in winning the Brookfield Australia business

and forming a Global Service Desk.

. Successfully managed, monitored and maintained 2 datacentre operations /

environments for 10 client accounts, providing multiple services to each

based on our Service Catalogue

. Led and managed the project that built and moved a client's Disaster

Recovery Facility from downtown Toronto to a fully outsourced facility in

Mississauga in 3 months.

[pic] Indigo Books & Music - www.chapters.indigo.ca 2003 -2005

DIRECTOR, SERVICE DELIVERY

Reporting to the Chief Technology Officer, I was responsible for the

delivering and maintaining the operational stability of all customer

systems, ensuring customer Service levels and satisfaction were met.

Managing a budget of over $12 million in support of 10 AIX and 200 Windows

servers, I managed and lead a 20 member staff of Help Desk analysts, and

Technical Services.

. Successfully built and lead a new operations team who managed the

technical environment at the managed Q9 datacentre in Toronto. This team

led and implemented applications and systems software solutions in

support of the SAP retail Enterprise System and the Chapters.ca web site.

. Transitioned the Service Desk to become ITSM compliant using ITIL

processes and the Heat Incident Management tool.

. Designed, and selected the replacement POS infrastructure, implemented

the new system using 3rd party partners. Implemented before Christmas,

this system reduced wait times at cashier stations by over 50%.

Joe Tascona, M.P.P. 2003

PROJECT MANAGER / BUSINESS ANAYLYST - 6 MONTH CONTRACT

Reporting to the M.P.P. examined the business process of the constituency

office making recommendations and implementing solutions to improve service

to his constituents.

. Successfully identified, selected, implemented, and trained the staff on

a new customer Relationship Management System within 6 months. This

system was adopted throughout all Ontario constituency offices by the end

of the year.

Sobeys Inc 1998 -2002

DIRECTOR, INFORMATION TECHNOLOGY SERVICES 2000

Reporting to the Vice President of Technology, with a staff of 15+ in Nova

Scotia and Toronto, directed the delivery operational management of all

systems platforms, databases, and both the primary and disaster Recovery

datacenter. Led the day-to-day activities of staff, internal contractors

and external consultants (including operations analysts, applications, and

technical leads). The environment consisted of 168 UNIX servers, 145 PC

servers, 3 AS400's, and 4000 desktops.

SENIOR MANAGER, DISTRIBUTION SYSTEMS 1998

Reporting to the Vice President, Applications development, responsible to

the COO for providing the management, transportation and planning to deploy

new systems for the 32-warehouses in Sobeys and Serca.

Sears Canada Inc 1980 -1998

TECHNICAL SERVICES MANAGER, INFORMATION TECHNOLOGY 1993

APPLICATIONS DEVELOPMENT & SUPPORT, INFORMATION TECHNOLOGY 1980

EDUCATION & PROFESSIONAL DEVELOPMENT

Business Management Studies - Georgian College

General Business Courses - Ryerson Polytechnic;

Business Administration - Programmer Analyst Major - Centennial College

Project Management Institute (PMI); PMP Certification (In Process)

Microsoft MCSE Courses

Cisco LAN/WAN Architecture

Cisco Configurations & LMS

ITIL Foundations V3; Certified

ITIL Expert V3 (In Progress)

Eagles Flight Executive Training

DMR Productivity Plus Methodology Training

Oracle CDM and AIM Methodology Training

Sears Management in Action

Sears Negotiating to Win

Sears leadership

Sears Focus on the Customer

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