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Project Manager Customer Service

Location:
Lawrenceville, GA
Posted:
May 25, 2015

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Resume:

SYLVESTER J. LEE II, MBA

*** ********* **., *************, ** 30043

acpu2o@r.postjobfree.com

MOBILE PHONE 615-***-****

QUALIFICATIONS SUMMARY:

DEDICATED PROFESSIONAL MBA WITH STRONG ETHICAL VALUES AND A COMMITMENT TO SUCCESS

EXCEPTIONAL PROBLEM-SOLVER AND DECISION MAKER WITH DIVERSE EXPERIENCE IN CORPORATE, GOVERNMENT, AND HIGHER

EDUCATION

COMPETENT MULTI-TASKER WITH PROVEN LEADERSHIP ABILITIES AND COMMUNICATION SKILLS

EXTENSIVE TECHNICAL PROFICIENCY COVERING A WIDE RANGE OF APPLICATIONS AND PLATFORMS INCLUDING WINDOWS, C++,

JAVA, SQL, MICROSOFT OFFICE, MICROSOFT ACCESS, ORACLE, HTML CODING, COLD FUSION, MACROMEDIA FLASH, ADOBE

PRODUCTS, AFTEREFFECTS, DIRECTOR, FIREWORKS, BANNER, WEBXTENDER, & DARS

EDUCATION:

MASTER CERTIFICATE INFORMATION SECURITY

DEVRY KELLER GRADUATE SCHOOL OF MANAGEMENT ALPHARETTA, GA (CURRENTLY ENROLLED)

MASTER OF BUSINESS ADMINISTRATION

BELMONT UNIVERSITY NASHVILLE, TN

BACHELOR OF SCIENCE INDUSTRIAL AND SYSTEMS ENGINEERING

GEORGIA INSTITUTE OF TECHNOLOGY ATLANTA, GA

PROFESSIONAL EXPERIENCE:

COMPLIANCE ENGINEERING ATLANTA, GA

INFORMATION SECURITY ENGINEER (SECURITY OPERATIONS CENTER - SOC TEAM LEAD) 2013 – 2015

ANALYZED AND RESPONDED TO SECURITY THREATS USING SECURITY TOOLS - DELL SECUREWORKS, RSA ENVISION,

TRIPWIRE, F5 APPLICATION, SECURITY MANAGER, TREND MICRO, VORMETRIC, NETWITNESS, SPLUNK, CHECKPOINT IPS,

IBM GUARDIUM.

RESPONDED TO INBOUND REQUESTS PHONE AND EMAIL AND CREATED TROUBLE SHOOTING TICKETS WITH DETAILED INFORMATION.

RESPONDED TO NEEDS AND QUESTIONS OF CLIENTS CONCERNING THEIR ACCESS TO THEIR SUPPORTED TOOLS PER THE RFP.

RESOLVED PROBLEMS INDEPENDENTLY AND UNDERSTAND ESCALATION PROCEDURE NOTED IN THE WORKING WIKI AS TO DOCUMENT

ACTIONS TAKEN TO RESOLVE ANY ISSUES.

VPN/FIREWALL SETUP, LOAD TESTING, HTTPS PROTOCOL DEVELOPMENT, F5 BIG IP LOAD BALANCERS, TCP/IP PACKET

ANALYSIS

WEB APPLICATION PENTEST AND NETWORK PENTEST USING NMAP, OPENVAS AND BURPSUITE WHILE USING PYTHON CODE

SQL INJECTIONS.

AND TESTING

GEORGE WALTON ACADEMY MONROE, GA

COMPUTER SCIENCE/WEB DESIGN INSTRUCTOR 2010 – 2013

COMPUTER SCIENCE PROGRAMMING JAVA, AND ANIMATION IN ADOBE FLASH.

WEB DESIGN IN HTML LANGUAGE, DREAMWEAVER, AND ADOBE PHOTOSHOP.

CONDUCTED HARDWARE & NETWORKING CLASSES; THEORY AND PRACTICAL.

ENCOURAGED STUDENTS TO UNRAVEL PROBLEMS USING TRIAL AND ERROR APPROACH.

COACHED FOOTBALL, HIGH SCHOOL TRACK, ROBOTICS TEAM, ONLINE GAMING CLUB

PUTTING IT TOGETHER TRAINING, COVINGTON, GA

DATABASE OPERATIONS MANAGER 2009 – 2010

RESPONSIBLE FOR BUSINESS DEVELOPMENT AND STRATEGIC PLANNING TO PROVIDE CONTINUED GROWTH FOR THE COMPANY.

MANAGED THE FULL SCOPE OF IMPLEMENTING ORACLE RELEASE 12 E-BUSINESS SUITE. DEVELOPED AND IMPLEMENTED AN

AGGRESSIVE PROJECT PLAN WHILE MANAGING CLIENT EXPECTATIONS.

MANAGE ALL OFFICE FUNCTIONS TO ENSURE THAT MEMBERSHIP FUNDING IS COLLECTED ON TIME, CREATED DATABASE: ORACLE,

SQL SERVER AND SYBASE.

ANALYZED ORACLE SQL SERVER DATABASES AND SUPPORTED ISSUES RELATED TO THE QUERIES AND DATABASE SYSTEMS.

PERFORMED HANDS-ON CONFIGURATION AND SETUP OF ORACLE FINANCIALS AND PROJECTS, AND PROCUREMENT MODULES FOR

CONFERENCE ROOM PILOT AND GO-LIVE INSTANCES.

GEORGIA DEPARTMENT OF REVENUE, ATLANTA, GA

PROJECT MANAGER ELECTRONIC-FILING SYSTEM 2006-2009

LED PROJECT MANAGEMENT TEAM OF PROCESS DEVELOPERS, DATABASE ANALYSTS AND BUSINESS USERS TO DEVELOP AN

ELECTRONIC-FILING SOLUTION FOR THE STATE OF GEORGIA, RESPONSIBLE FOR OVER $100M EACH MONTH.

ESTABLISHED AND ACHIEVED PROJECT MILESTONES FOR DEVELOPMENT, TESTING, AND IMPLEMENTATION OF THE ELECTRONIC-

FILING SYSTEM.

MANAGE TRANSITION OF VENDOR SOLUTIONS TO END USER SUPPORT MAINTENANCE. MANAGE THE DEVELOPMENT AND

MAINTENANCE OF IMPLEMENTATION PORTIONS OF PROJECT.

MANAGED BUDGET FOR THE PROJECT TO INFLUENCE ORGANIZATION'S OBJECTIVE TO STAY WITHIN BUDGET.

DEVELOPED AND DELIVERED TRAINING FOR BUSINESS USERS AND CUSTOMER SERVICE REPRESENTATIVES REGARDING THE

ELECTRONIC-FILING PROCESS FOR SOLUTION DELIVERY WHILE PRIORITIZING ENHANCEMENTS TO BE IMPLEMENTED.

PRODUCED PROJECT STATUS REPORTS, MANAGED THE TEAM AND RESOLVED DAY-TO-DAY ISSUES WITH EMPHASIS ON

MAINTAINING A COHESIVE UNIT.

PROCESS IMPROVEMENT ANALYST 2006-2009

EVALUATED JOB FUNCTIONS AND IDENTIFIED CORE AREAS OF IMPROVEMENT TO ENHANCE THE OVERALL BUSINESS STRATEGY.

PREPARED A THOROUGH ANALYSIS AND PROVIDED RECOMMENDATIONS FOR MORE COST EFFECTIVE AND EFFICIENT POSITIONING TO

BETTER COINCIDE WITH THE UPDATED WORK PROCESSES.

DEVELOPED INTERNAL PROCESSES TO REDUCE NON-VALUE ADDED ACTIVITIES AND SUCCESSFULLY IMPLEMENTED POLICIES AND

PROCEDURES RELATED TO THE PROCESSES IDENTIFIED.

BELMONT UNIVERSITY, NASHVILLE, TN

COUNSELOR/DEGREE ANALYST 2003-2006

ADVISED STUDENTS ON PROPER COURSE SELECTIONS NECESSARY TO FULFILL GRADUATION REQUIREMENTS FOR DEGREES.

AUDITED THE CURRICULUM TO ENSURE THAT STUDENTS ACHIEVED MINIMUM GPA NEEDED TO REMAIN IN SCHOOL.

ENFORCED DEGREE REQUIREMENTS AND INSTITUTIONAL POLICIES RELATED TO COMPLETION OF DEGREE.

EATON CUTLER-HAMMER, NASHVILLE, TN

SALES ENGINEER 2002-2003

SERVED AS A LIAISON BETWEEN THE COMPANY AND ITS CUSTOMERS.

CONTRIBUTED TO MEANINGFUL PROJECTS WORKING WITH THE TEAM TO CONFIGURE AND SELL PRODUCTS.

DEVELOPED AND MAINTAINED RAPPORT WITH EXISTING AND POTENTIAL CUSTOMERS.

PROFESSIONAL AND COMMUNITY AFFILIATIONS :

NATIONAL BLACK MBA ASSOCIATION

MASSEY GRADUATE COUNCIL

KAPPA ALPHA PSI FRATERNITY, INC.

GEORGIA TECH FOOTBALL



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