Shannon Johnson
Watertown, MN 55388
952-***-**** (H)
952-***-**** (C)
acpu1f@r.postjobfree.com
Objective
To obtain a Human Resources position aligned with my education, experience and values.
Qualifications Summary
• Graduated Magna Cum Laude with a BA in Human Resource Management from Concordia
University
• 15 years experience in being a leader, handling customer issues, problems and concerns
while positively representing Northwest Airlines
• Gained over 5 years of practical HR experience through Emerson Industrial Automation,
Genesis Group Homes, Infinity Consulting and Northwest Airlines
• Self starter who readily accepts accountability and achieves results
• Strong customer focus, sense of urgency and relationship-building skills
Experience
Emerson Industrial Automation, Control Techniques Americas
Control Techniques is a leading manufacturer of AC and DC variable speed drives and motors.
Control Techniques is headquartered in Eden Prairie, MN and has remote locations in the US,
Canada and Brazil.
HR Representative - February 2013 – Present Eden Prairie, MN
1. Recruit new employees while ensuring a positive process for all candidates and hiring
managers:
•Post all job openings
•Manage applicant flow
•Schedule interviews, background checks and all appropriate testing
•Review candidates with hiring managers
•Coordinate any special issues including relocation and immigration concerns
•Conduct new hire orientation
•Conduct exit interviews
2. Complete all required EEO and Affirmative Action Compliance materials and reports to
ensure compliance with all applicable laws and to ensure that our organization provides an
environment free from discrimination of any kind.
3. Administer FMLA and leave policies.
4. Administer COBRA.
5. Update employee records and benefits as needed. Run Oracle and Discoverer reports as
required.
6. Update benefit vendors and pay benefit bills each month. Respond to inquiries from providers.
7. Assist with annual wage and salary proposals.
8. Certified internal ISO auditor.
9. Lead investigator for all work related injuries.
10. Org Review
11. Monthly head count
Genesis Group Homes
Recruiter – March 2012 to January 2013
Genesis Group Homes provides services to individuals with developmental and mental
disabilities. As the recruiter my responsibilities are:
• Placement of ads for current and future openings
• Attend various career fairs at local colleges
• Screen resumes
• Schedule phone and in-person interviews
• Responsible for conducting interviews
• Extend job offers
• Schedule training
• Performance reviews
• Constructive Feedback
Infinity Consulting
Human Resources Intern - January, 2010 to May, 2011
Infinity Consulting provides HR advice, counsel and services as requested by individual parishes
in the Archdiocese of St. Paul/Minneapolis. Infinity Consulting is based on the premise that
parishes have common HR needs and challenges that exist in any other business enterprise. My
accomplishments include:
• Interviewed all exempt and non-exempt employees and developed job descriptions reflecting
position accountabilities and qualification requirements.
• Participated in a candidate search and interviewed incumbent for an existing but evolving
position.
• Participated with a team in the review of an employee handbook that codified employee
relations practices and policies.
• Compared salaries of all exempt and non-exempt employees to the Archdiocesan
Compensation Survey and recommend salary action.
Walgreens, Plymouth, MN
Photo Specialist and Cashier - February 2007 - August 2008
Walgreens provides goods and services throughout America. Responsibilities included:
• Completing photo orders
• Cleaning photo processing machines
• Stocking shelves
• Completing resets for new inventory
• Backing-up cashier
Northwest Airlines, Minneapolis, MN
Human Resources, New Hire Processing - 2006
This was a temporary, special assignment and I worked in Ground Operations which included
Gate agents, Baggage handlers and Customer service agents. Responsibilities included:
• Applicant tracking
• Scheduling interviews
• New hire orientation
• Responsible for all fingerprinting
Flight Attendant 1991-2006
While the tasks performed are important, the values and delivery of the services are important. A
Flight Attendant’s impacts include the following:
• Positively represent NWA to airline passengers and the public at large
• Diffuse and address passenger conflicts
• Work in an ever changing team to ensure cohesion and an effective service unit
• Remain current on and ensure conformity to FAA rules and regulations
Education
BA Human Resource Management, Concordia University, St. Paul, MN 2008-2011
North Hennepin Community College, Brooklyn Park, MN, 1989-1991, 2008
Benilde-St.Margaret's, St. Louis Park, MN. Graduated in 1989
Memberships and Other Interests
• Minnesota Saddlebred Horse Association and Saddle Club member
• SHRM and TCHRA member
• SWMHR Member