WAYNE JEROME BRITTINGHAM III

Dedicated, Motivated, Hard Working Professional

**** ******* **** *******, ** 27616

919-***-**** 252-***-****

Summary

Previous employers know me as a hard worker who makes sure that the job is not just done, but

done right to company standards. I am a fast learner with strong critical thinking skills. I desire to

progress in a career that I can be an integral part of a company's growth for many years to come.

Regardless of what industry or position, top notch customer service is always a priority of mine. I

work well both as a member of a team, or independently for now going on 9 years throughout

various companies. My goal is to help an employer achieve continued success.

Specialties

Call center technical support rep – Inbound CPU technical support agent troubleshoot Mac

computers and Mac Os X operating system v10.5-current operating system running

Production Lead/Supervisor - Supervised 15 employees assuring daily logistic orders were

fulfilled, maintained inventory control of inbound freight, operated handheld computer to account

for daily deliveries, operated handheld scanner to accept inbound freight

Material Handler/Freight Handler - Work hands on with freight off trailers as well as Power

Industrial Equipment Operation - Experience operating forklift and other industrial equipment

used to load and unload cargo trailers and to stock warehouse inventory (forklift, pallet jack,

walkie-rider, stock picker, & hand jack) and 5 and 10 ton cranes operated by handheld remote

control Gas Powered Industrial Equipment Operation - Experience operating the backhoe

Training - Provide training to co-workers on proper job procedures Customer Service -

Frequently complimented by Supervisors and customers for exceeding expectations Skills

Computer Competent, Project Management, Training, Repair, Forklift license, Mechanical

Troubleshooting, Customer Service, Electric Powered and Gas Powered Industrial Equipment

Operation, Team Lead, Production Lead/Supervisor

Experience

Xerox/ACS – Inbound Technical Support Apple Campaign

August 2014 – Present

Working on the Apple Campaign for Xerox/ACS as an inbound troubleshooting tech in the CPU

dept. averaging each call to approx. 18 minutes while logging the case providing issue resolutions

to scheduling appointment while maintaining 100% customer satisfactory. Also coach new CPU

advisors into bettering their call skills while maintain a professional manner and attitude. Also

worked in IOS dept. during the first initial 2 months of employment as an inbound tech.

Express Personnel Temporary Services - Temp agency

July 2013 - March 2014

Work for Pencco Inc. a wastewater treatment plant as a chemical analyst producing ferric sulfate

hands on with high pressure reactors, chemical testing to get results on product being produced

work with sulfuric acid, minelco ore, tools, reactors, cool down tanks, & many different

assignments throughout the company

Dedicated Management Group - Distribution Warehouse

Freight Handler/Forklift Operator

April 2013- October 2013 August 2008- July 2010

Supervised 15 employees assuring daily logistic orders were fulfilled, maintained inventory

control of inbound freight, operated handheld computer to account for daily deliveries, operated

handheld scanner to accept inbound freight unload trailer and palletize the product according to

breakdown sheet Supervise crews to complete all jobs to company and customer standards

Operated forklift and other power operated industrial equipment Worked on road crew as Team

Leader for new warehouse start-up Ensured the customer (McLane Distribution Warehouse) was

satisfied

Pepsi Bottling Ventures

Forklift operator Order Selector

September 2011- April 2013

Load trucks with propane forklift operate walkie rider pallet jack for production used voice

operated pick directory system for order selecting palletize product staging product maintain

average case count of 250 cases per hour Operated merge line on conveyor line loaded conveyor

belt with product started this position full time from temp to hire with Kelly Services in Winston

Salem NC

Mack Industries Precast Concrete Inc.

Production Lead/Forklift and Crane Operator/Production

July 2010-July 2011

Worked with the NPCA (National Precast Association) producing precast concrete product

meeting state requirements and quality control of finished product Operated 5 and 10 ton cranes

Read blueprints, tape measures, and schedules for the work order for daily production Supervised

small manholes and large diameter manholes department with a crew of 4 employees Trained all

new employees for all positions throughout the warehouse Responsible for the pre and post pour

of the concrete in small and large diameter manholes department Worked on the Safety Committee

for 8 months Enforced the safety policy and safety of all employees responsible for the quality of

the produced product for shipping (drilling holes for steps, inserting steps, patch work for small

and large holes, testing the strength of finished product)

Premier Warehousing - Distribution Warehouse

Freight Handler/Forklift Operator

May 2006-February 2007

Organized and directed team to make sure the shift ran smoothly Unload trailer and palletize the

product according to breakdown sheet Operated forklift and other power operated industrial

equipment Filled out proper paperwork when a driver was at the sign-in window to check load in

Ensured the customer (US Food service Distribution Warehouse) was satisfied

Universal Leaf NA - Distribution Warehouse

Receiving Forklift Operator

September 2005-May 2006 (seasonal)

Ensured supplies were in place so that projects could be completed in a timely fashion Used

weighing device for 2 tons plus operated conveyor belt Operate Gas Powered Forklift Unload

truck started this position full time with Action Staffing Group - Temp Service Forklift

Operator/Trainer April 2004-September 2005

Education

Nash Community College, Adult High School Diploma

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