Resume of Jacquelyn Julien

Contact Info :

Phone Number : 954-***-****

Email: acptth@r.postjobfree.com

Education:

Hallandale High School

****-****

Graduate

Broward College

**** - *****ntly enrolled (Freshman) in online courses.

Objective:

A position in which I can make a significant contribution to an employer through an increase in sales

volume and profit. Passionate about building rapport and sealing deals. Very Competitive, cooperative,

outgoing and talkative.

Employment:

Infinity Sales Group- Boca Raton, Fl

12/29/2014-currently

Title : Sales Rep

Description:

Up-selling and Cross-selling is for Wireless, TV, Internet, and home phone based products

Taking inbound sales calls for Dish Network Customer

Build brand new accounts for new customers

Convergys- Tamarac,Fl

08/11/2014-12/29/2014

Title: Sales and service advisor

Description:

Up-selling and Cross-selling is for Wireless, TV, Internet, and home phone based products

Listen attentively to customer needs and concerns; demonstrate empathy; meeting Customer

requirements on a first call resolution

Ability to speak on different levels of understanding, strong communication skills.

Clarify customer problems; probe for and confirm understanding of problems.

Once Customer issue is resolved Transition to sell products to improve customer retention and

value

Maintain basic knowledge of client products and/or services.

To comfortably perform this job, for up to 8 hours per day you will be sitting, reaching, talking,

typing, using a mouse, wearing a headset and reading a computer screen. Adapt to Change /

Slip Seating

Teleperformance -North Lauderdale,Fl

08/12/2013-03/25/2014

Title: Xfinity Home Sales Specialist

Description:

Telesales for Comcast, selling home security

Received roughly 150 calls a day (Inbound) this also included assisting our customers with technical

issues and making payments

Responsible for outbound (warm dialing) calls ( about 50 outbound ca lls daily)

Responsible for upselling company services

Responsible for hitting weekly sales quota

Followed up on warm leads to drive sales

Taco Bell - Hollywood, Fl

06/05/2012-04/12/2013

Title: Cashier

Description:

Answered customers' questions, and provided information on procedures.

Computed and recorded totals of transactions.

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and

that there was adequate change.

Established and identified prices of goods, and tabulated bills using calculators, cash registers, and

optical price scanners.

Greeted customers entering the Store.

Issued receipts, refunds, credits, and change due to customers

Maintained clean and orderly checkout areas

Languages :

English

Creole

Contact this candidate