MARIA Maria Maldonado

MALDONADO **** W. Tuckey Lane

Glendale, AZ. 85303

CUSTOMER

SERVICE acpttd@r.postjobfree.com

Cell: 602-***-****

Objective:

In search to obtain the customer service position where my extensive experience

will be further developed and utilized.

Career Summary

Currently employed in the accounting department with Ever-Ready Glass, I have

achieved the skills needed to successfully handle being an accounts receivable

representative. As an A/R employee, my duties are to separate completed work

orders for 5 of our different locations. After compiling them into the correct date and

store, I am responsible for billing all of our body shop and dealer accounts as well

as other companies who do business with Ever-Ready Glass. I send out monthly

statements and am responsible for any disputes as well as issuing necessary

credits or sending requested copies. Through out the month I review past due

statements and am the point of contact to collect on past due debts. I ensure that I

am polite and firm while collecting on these. In addition to my A/R position I also

alternate to substitute for absent CSR's. With heavy phone flow I schedule

appointments for labor or replacements. Extra duties include completing routes for

jobs which technicians have completed; because of my auto glass and customer

service experience, Ever-Ready Glass has given me the opportunity to train all of

the new Customer Service Representatives. These are just a few of the positive

achievements I have made with Ever-Ready Glass. Additional skills are, but not

limited to:

Work well with others as well as am self motivated.

Excellent communication skills and attention to detail

Bilingual- Fluent in Spanish and English

Enthusiastic and great at multi-tasking

Knowledge with Outlook, PowerPoint, Word and beginner Excel experience. Always

willing to learn.

Career History and Accomplishments

Ever-Ready Glass

6/2011-Present

Accounts Receivables

- Billing/Invoicing for dealer accounts, residential accounts, body shops and other

fleet accounts.

- Provide monthly statements and requested copies.

- Apply credits and adjust invoices when necessary.

- Collect on past due statements.

- Gather deposits for accounting manager.

- Complete reconciliation balance sheets for several locations.

- Administrative duties include: filing, sorting mail, sending mail and answering

phone in the accounting department.

Carrington College

4/18/2011- 6/2011

Admissions Support Representative

- Make outbound calls from leads received by internet inquiries.

- Take overflow of calls that were originally made to the campus.

- Determine if the caller is a lead and setup appointments for a one on one career

planning session or information session.

Verizon Wireless

9/2008-4/2011

Sr. Customer Service Representative

Providing World Class Customer Service for customers in the Chandler Call

Center. Assisting Spanish customers as well as overflow from our English team.

Resolving any account related questions.

- Created presentations to help better assist team members in new products and

services

- Consistent Leading scores in our Customer Surveys

- Always ensuring customers had the best experience so that they may continue to

promote the business

- Resolve all account issues such as troubleshooting devices, assisting with bill

questions as well as adding or removing features.

Discount Auto Glass

7/2004 - 08/2008

Assistant Manager

Managed nine employees for an auto glass repair shop. Multi-tasked assisting

customers with product information, scheduled repairs and replacements. Made

driving routes for technicians as well as assisted customers with concerns.

- Worked as a team leader to ensure jobs were completed in a timely manner

- Responsible for opening and closing store location

- Answered mulit-line phone and gave auto repair quotes for customers as well as

scheduled appointments

Education

Strayer University and Glendale Communtity College- General Pre-requisites

Apollo High School- Diploma

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